You're doing systems administration work for Network Funtime Company. Evaluate their current
IT infrastructure needs and limitations, then provide at least five process improvements and
rationale behind those improveme
...
You're doing systems administration work for Network Funtime Company. Evaluate their current
IT infrastructure needs and limitations, then provide at least five process improvements and
rationale behind those improvements. Write a 200-400 word process review for this consultation.
Remember, there's no right or wrong answer, but make sure to provide your reasoning.
Software Company:
Network Funtime Company is a small company that builds open-source software. The company
is made up software engineers, a few designers, one person in Human Resources (HR), and a small
sales team. Altogether, there are 100 employees. They recently hired you as a system administrator
to come in and become their IT department.
When a new person is hired on, the HR person purchases a laptop for them to do their work. The
HR representative is unfamiliar with what type of hardware is out there; if a new employee requests
a laptop, the HR person will purchase the cheapest option for a laptop online. Because of this,
almost everyone has a different laptop model. The company doesn't have too much revenue to
spend, so they don't order laptops until someone gets hired at the company. This leads to a few
days of wait time from when someone starts to when they can actually work on a laptop.
The company doesn't label their computers with anything, so if a computer is missing or stolen,
there's no way to audit it. There's no inventory system to keep track of what's currently in the fleet.
Once a computer is purchased, the HR person hands it to the new employee to set up. Software
engineers that use Linux have to find a USB drive and add their preferred distribution to the laptop.
Anytime someone needs something from HR -- whether it's office related or tech related -- they
email the HR representative directly.
When a new employee gets a machine, they're given logins to use cloud services. They get a
personal orientation with HR to make sure they can login. This requires the HR person to block
off a few hours for every new employee. If an employee forgets the login to their machine, they
have no way to retrieve a password and they have to reimagine their machine. Employees don't
have a strict password requirement to set for their computers.
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