Study Material - Western Governors University, Washington CS C773

1. Which activity is an example of how information systems support the business functions of a sales and marketing department? An employee verifies a customer’s credit status using a credit check software An employee ...

1. Which activity is an example of how information systems support the business functions of a sales and marketing department? An employee verifies a customer’s credit status using a credit check software An employee processes monthly payroll checks and benefits using an open-source software. An employee processes accounts payable using proprietary software. An employee reviews daily inventory reports using an inventory management software. 2. An automobile manufacturing company utilizes an information system that allows customers to design and customize their cars. Customers first log in to the company website and create a dream car project. They can then customize the car by choosing the engine, trim, paint colors, and other options. The car specifications are forwards to a sales representative, who contacts the customer to finalize the purchase order. The production begins shortly after the contract is finalized and the car is usually delivered within a few weeks. Which type of computer-based information system provides a competitive advantage based on the described scenario? A decision support system (DSS) that improves decision-making. A transaction processing system (TPS) that promotes product differentiation. A geographic information system (GIS) that helps increase market share. A management information systems (MIS) that enhances the customer experience. 3. An organization has recently implemented an enterprise resource planning system. What competitive advantage will this system provide to the business? Minimizing a need for a value chain. Analyzing customer relationships with other vendors. Providing real-time assessment of organizational choices. Providing cost savings to customers. 4. A project manager at a construction company utilizes a decision support system (DSS) that incorporates historical, construction-related, and financial data from the accounting department when generating bids for new construction projects. The project manager was able to create realistic bids in a short amount of time. Which competitive strategy does the DSS system at the construction company aim to accomplish? Customer satisfaction Cost saving Operational efficiency Product differentiation 5. What are three primary components of information technology? Choose 3. An Android-base smartphone A network router A data entry clerk A host computer operating system Supply chain process An order fulfillment flowchart 6. A company has been experiencing serious hacking of their database. The company needs to hire someone who would identify business protection goals and work with other managers to identify and analyze risks. Which IT professional does the company need to hire in order to address this challenge? Chief technology officer Database administrator Chief security officer Web developer 7. The manufacturer of a popular mouthwash liquid brand is losing sales to a competitor who has been able to use bulk purchasing of its main ingredients from these wholesalers to receive a substantial price break in materials. Which IT management challenge is addressed in this scenario? Improve decision-making Achieve operational excellence Develop new products and services Develop strong relationships with suppliers 8. A medium-sized legal services firm is facing an uncertain future as its larger competitors have managed to outsource their legal transcriptions services to virtual companies, thereby substantially reducing their internal secretarial pool. Which IT management challenge does the medium-sized legal services firm face in this scenario? Attain customer intimacy and service Ensure long-term survival Achieve economies of scale Improve decision-making 9. A company that provides off-site storage has recently been destroyed by a hurricane. What information technology challenge does this company face? Demand for uninterrupted power supplies at the organization’s expense Implementation of a decisions support system More off-site backups to maintain customers data Need for increased networking infrastructure 10. A mail-order catalog company is wondering why certain customers who have confirmed receiving their catalogs in the mail on a quarterly basis are failing to make payments on their invoices. It turns out that the catalog department has updated the address information of customers who have moved over the past 12 months, but the billing department has been sending the invoices to each customer’s old address. Which IT professional needs to address the data quality challenge? Chief information officer Chief execution officer Web administrator Database administrator 11. An American company with a branch office in Holland is facing the challenge of coping with different levels of employee productivity because the average workweek is 38 hours in the US but 29 hours in Holland. Which IT management challenge is demonstrated in the given scenario? Social universalism Social and cultural norms Trans-border privacy Cultural particularism 12. Data about which type of business issues can be collected and analyzed using modern-day information systems? Choose 2 Secret labor union