Genesys ICCS Exam (Administering the System)

Genesys ICCS Exam (Administering the System) What application is used to configure, customize, and maintain various aspects of the PureConnect platform? - ✔✔Interaction Administrator What is the name of the applicati ...

Genesys ICCS Exam (Administering the System) What application is used to configure, customize, and maintain various aspects of the PureConnect platform? - ✔✔Interaction Administrator What is the name of the application that allows the user to answer calls and manage interactions? - ✔✔Interaction Desktop/Interaction Connect What add-on product could be used for workforce management? - ✔✔Interaction Optimizer How do you refresh the view in Interaction Administrator? - ✔✔F5 or View/Refresh What is the difference between the tree view (left pane) and list view (right pane) in Interaction Administrator? - ✔✔The left pane is a tree view with container names and icons. The right pane is the list view displaying configuration data for the selected container. What are 3 ways to access Help files in all PureConnect applications? - ✔✔F1; Help from the menu; Programs > Interactive Intelligence > Online Documentation What 3 primary containers are used to organize PureConnect configuration data? - ✔✔Server; People; System What container is used to create users and workgroups? - ✔✔People What utility can help streamline the IP Phone Configuration process? - ✔✔Managed IP Phone Assistant Registration Type: DNS SRV - ✔✔Enter the domain name and protocol for the registration. Registration Type: Line - ✔✔Select an existing line from the pull-down list for the registration. Registration Type: Manual - ✔✔Manually enter the address, port, and protocol for the registration. Registration Type: Sip Proxy - ✔✔A provisioned Interaction Sip Proxy Server. Describe the purpose of a Registration Group - ✔✔Required to be specified for every managed IP phone. It controls how and where the phone registers with IC. What happens if a line configuration that is used in a registration group is changed? - ✔✔Phones will not properly receive new settings until they are reloaded. What is the recommendation when creating individual managed IP phone and associated SIP stations in a production environment where a large number of phones are involved? - ✔✔It is recommended that you create a Managed IP Phone Template first, and then use the Managed IP phone assistant with the template to import the station information. List four advantages to using auto-provisioning over manual IP phone configuration. - ✔✔Less time consuming, less prone to errors, greater flexibility, and future proof. As an administrator for ABC Corp., you are responsible for provisioning 25 new phones. What method should you use to achieve this? - ✔✔Provision the phones as an administrator. As an administrator for ABC Corp., you need to make several changes to the IP phone configuration for 230 managed IP phones. Where would you go to make these changes? - ✔✔Managed IP Phones container in Interaction Administrator. The Stations Assistant should be used to...? - ✔✔create Non-Managed IP Phones from a .CSV list. Why is it important to create a contact line for non-managed phones? - ✔✔Non-managed phones typically use port 5060 Station Type: Workstation - ✔✔A telephone with an associated PC on the network in the same domain as the IC Server Station Type: Stand-alone Fax Machine - ✔✔An independent fax machine with its own line. Station Type: Remote Station - ✔✔A station assigned to a user or agent who runs the Interaction Connect outside of the Network domain of the IC Server. Station Type: Unified Messaging - ✔✔A third-party unified message provider Station Type: Stand-alone Phone - ✔✔A telephone that utilizes the IC Server for phone calls but is not associated to a PC. You are the IC Administrator for your company and must set up 100 new non-managed IP phones. The pre-existing 400 phone