Communications MSSC Test Prep

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Communications MSSC Test Prep The sender needs to understand that miscommunication is the normal state of the communication process, especially the first attempt. - ✔✔True The receiver recogniz... es the sounds the sender is making and transforms them into words and ideas in his own mind. What is this process called? - ✔✔Decoding Which of the following is NOT part of an "I" statement? - ✔✔Accusation Feedback is a special message sent by the receiver. - ✔✔True Finishing the speakers sentences demonstrates how closely you are following what she's saying. - ✔✔False Which of the following is NOT a category of noise? - ✔✔Feedback While listening the receiver should ______________. - ✔✔Suspend judgement Which of the following is a strength of written communication? - ✔✔Creates a record _______________ is the process we use to transfer our ideas into symbols that can be understood by the receiver. - ✔✔Encoding Which of the following is a weakness of electronic communication? - ✔✔Doesn't transmit emotional content Which of these is a weakness of written communication? - ✔✔No immediate feedback Which of the following is NOT a strength of spoken communication? - ✔✔Allows you to reach information overload What is the special responsibility of the Receiver? - ✔✔To not make negative assumptions While the Sender is speaking, the Receiver should __________. - ✔✔Focus on content After you've finished listening, you should __________. - ✔✔Ask the Sender for clarification Which of the following is a strength of spoken communication? - ✔✔Allows for instant feedback Communication is a process by which we assign and convey meaning in an attempt to create shared what? - ✔✔Understanding Which of the following describes a type of psychological noise? - ✔✔Thinking someone isn't smart enough to understand You should listen closely and try to catch all the speaker's verbal mistakes. Is this statement TRUE or FALSE? - ✔✔False When the Receiver is fully involved and taking full responsibility for the success of the communication process, she is engaged in what? - ✔✔Active listening What is the process that helps you choose a language the Receiver will understand? - ✔✔Filtering Where does a message begin? - ✔✔In the Sender's mind In the communication model, what degrades the message accuracy? - ✔✔Noise Communication begins with the formation of an idea. Is this statement TRUE or FALSE? - ✔✔True Who is responsible when the communication process fails? - ✔✔Both parties to the process Which part of the communication process helps overcome the negative effect of noise? - ✔✔Feedback The emotional content of a message should be ignored. Is this statement TRUE or FALSE? - ✔✔False Which of the following is a strength of electronic communication? - ✔✔Large amounts of information can be transmitted very fast Which of the following is an example of non-verbal language? - ✔✔frown Noise can interfere with the message. Is this statement TRUE or FALSE? - ✔✔True What's the single largest obstacle in the way of effective communication? - ✔✔Always thinking miscommunication is the other person's fault The Receiver's decoding job is easier than the Sender's encoding job. Is this statement TRUE or FALSE? - ✔✔True When people cross their arms, it could mean __________. - ✔✔They're defensive Who initiates the communication process? - ✔✔The sender What do we mean when we say a message has been encoded? - ✔✔It has been converted into symbols we can see or hear What is the most important responsibility of the Sender? - ✔✔brainstorming Which of the following is NOT an example of the Receiver fulfilling his role and giving good feedback? - ✔✔Assuming he understood everything The medium can be as important as the message. Is this statement TRUE or FALSE? - ✔✔True [Show More]

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