NAHQ QUESTIONS AND ANSWERS
GRADED A
Team cohesion is established during which of the following stages of team growth? ✔✔norming
In lean thinking, a process step is defined as "value added" if the ✔✔customer recognizes
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NAHQ QUESTIONS AND ANSWERS
GRADED A
Team cohesion is established during which of the following stages of team growth? ✔✔norming
In lean thinking, a process step is defined as "value added" if the ✔✔customer recognizes the
value.
A clinical pathway on the management of hip fractures has been developed by a multidisciplinary team and implemented in a large teaching hospital. After monitoring for 6 months,
the length of stay continues to exceed the guidelines. Which of the following should be the next
step? ✔✔Evaluate compliance with the pathway.
Which of the following actions has the greatest impact in reducing harm?
A. revising the patient safety evaluation tool
B. improving interdisciplinary communication
C. forming a performance improvement team
D. increasing data collection frequency ✔✔B. improving interdisciplinary communication
A healthcare quality professional wants to measure the success of a corrective action plan with a
95% confidence level. The average daily census at the quality professional's organization is
1,000 patients. The best sampling technique for this study is to review ✔✔the number of records
needed using a statistical method
Facility A is investigating its medication administration time for a specific diagnosis. Evidencebased guidelines indicate that administration of a particular drug within 30 minutes significantly
improves patient outcomes. The national average is 32 minutes. The average for Facility B is 28
minutes. If the average for Facility A is 35 minutes, Facility A should ✔✔contact Facility B to
determine its practices.
Balanced scorecards are useful because they ✔✔put strategy and vision at the center of an
organization's effort.
Quality improvement team development stages include all of the following EXCEPT
A. norming.
B. forming.
C. performing.
D. conforming ✔✔D. conforming
analyzes a group with a specific characteristic, such as cystic fibrosis. ✔✔Cohort study
looks at the relationship among variables. This study is looking at a single variable: attitudes
toward disease. ✔✔Regression analysis
is more definitive and would require more analysis of each case within the study. This study is
looking at a qualitative measure and does not require a quantitative analysis. ✔✔Case-mix study
measures data at a specific point in time. ✔✔A cross-sectional analysis
In the process of strategic planning, an organization makes decisions about the future. A basic
component of the planning process is to ✔✔examine both internal and external environments.
Deemed status refers to ✔✔accreditation equivalency with a Centers for Medicare and Medicaid
Services (CMS) survey.
exhibit points between control limits, therefore displaying the variation. ✔✔control charts
identify cause and effect of a problem. ✔✔fishbone diagram
helps look at the project and analyzes all the reasons impacting a change. ✔✔Force field analysis
display and help determine priority. ✔✔Pareto charts
When a team evaluating the use of restraints starts to discuss a liability claim related to a patient,
the facilitator should ✔✔redirect the team
When choosing an outside consultant to lead employee focus groups, which of the following
priority areas of expertise should a healthcare quality professional look for? ✔✔group dynamics
and facilitation
An operating room circulating nurse repo
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