IHI PS 104 Teamwork Questions and
Answers 100% Correct
Effective health care teams have several important characteristics, including:
a) The ability to rehearse procedures together, like a choir or a sports team.
b)
...
IHI PS 104 Teamwork Questions and
Answers 100% Correct
Effective health care teams have several important characteristics, including:
a) The ability to rehearse procedures together, like a choir or a sports team.
b) Stable membership; that is, they have the same people on the team from day-to-day.
c) Effective communication techniques.
d) The ability to achieve good results without strong communication. ✔✔c) Effective
communication techniques.
Effective health care teams have a shared goal and effective two-way communication. The
membership of the team may change frequently (Answer B), and it's quite possible for a health
care team to consist of people who have never worked together before (Answer A). That makes
strong, two-way communication a critical part of delivering safe care.
Which of the following is likely to be the most immediate result of building an effective health
care team?
a) Less costly health care
b) Safer care
c) Fewer delays in care
d) Elimination of waste in the system ✔✔b) Safer care
The best answer is that care will be safer. For example, according to The Joint Commission, an
estimated 80 percent of serious medical errors can be linked to miscommunication between
caregivers when patients are transferred or "handed-over." One of the hallmarks of effective
health care teams is frequent, two-way communication — a characteristic that would likely have
an immediate and positive effect on care transitions and safety. While better teamwork can lead
to fewer delays, elimination of waste, and even less costly care, these results would likely be
secondary to an increase in safety.
As a nurse practitioner in a small, rural urgent care clinic, you believe that your clinic team
works well together. Which of the following facts would best support your belief?
a) Not a single complaint about unprofessional behavior has been filed by clinic members over
the past year.
b) The providers work in rotating shifts and rarely need to transmit information from one shift to
the next.
c) The team routinely takes a moment to discuss the plan and voice concerns before doing a
procedure.
d) All of the above. ✔✔c) The team routinely takes a moment to discuss the plan and voice
concerns before doing a procedure.
One of the main characteristics of strong health care teams is effective and frequent
communication. The absence of unprofessional behavior (Answer A) does not necessarily mean
the team is effective. And the failure to share information during shift changes is risky for
patients (Answer B).
One reason it's critical for caregivers to improve their teams' effectiveness is:
a) Effective teams reduce the risk of errors by providing a "safety net" for individual caregivers.
b) Effective teams limit the number of caregivers patients have to speak with, reducing
confusion among patients and families.
c) Teams rely less on technology and more on human capabilities, thus leading to better care.
d) All of the above ✔✔a) Effective teams reduce the risk of errors by providing a "safety net"
for individual caregivers.
Effective teams — teams whose members communi
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