MSSC Safety Test Study Questions

MSSC Safety Test Study Questions To be successful, __________ must be tied to the company's business plan. - ✔✔team goals The first stage in a team development process is an awkward stage for the team members called _ ...

MSSC Safety Test Study Questions To be successful, __________ must be tied to the company's business plan. - ✔✔team goals The first stage in a team development process is an awkward stage for the team members called __________. - ✔✔forming When a team sets objectives that they wish to accomplish, care should be taken to ensure that these objectives are __________. - ✔✔measurable Reaching a __________ means that although the chosen solution may not be the first choice of everyone on the team, each member supports that solution as a viable option. - ✔✔consensus When a team is formed to tackle a problem, a __________. - ✔✔team kickoff meeting is held to get everyone up to speed on the task and meet each other Promoting competition among teams or departments __________. - ✔✔Is not a reason to set measurable team goals Which of the following is not used as a problem analysis tool? - ✔✔shipping manifest __________ is a technique teams use for generating as many ideas as possible. - ✔✔brainstorming Improving external customer satisfaction is the main objective of __________. - ✔✔customer service departments A(n) __________ customer is a person or organization that receives services or products in exchange for compensation. - ✔✔external Customer satisfaction should always be the first objective considered when developing __________. - ✔✔new or improved products Teamwork, concurrent engineering, tools and techniques are needed in order to make __________ productive. - ✔✔product introduction Company objectives and production goals are important pieces of data to a __________. - ✔✔self-directed work team In customer service, it is important to __________. - ✔✔look into the customer's problem, find a solution, and follow through Which type of customer service information stored in a database could help to improve product quality? - ✔✔concerns customers have with specific products Teams should strictly enforce rules about __________ to minimize conflict. - ✔✔arguing Engineers working with manufacturing to become aware of tooling limitations and other problems that may increase production time and cost is an example of __________. - ✔✔concurrent engineering Vendors could be considered what type of customer? - ✔✔external In a team, the __________ is one who will stimulate or guide the group to think of ideas. - ✔✔facilitator Top level management must support a team for it to be __________. - ✔✔successful __________ is a design methodology that designs features into the product that make it cheaper to manufacture while maintaining its ability to perform its intended function. - ✔✔Design for Manufacturing and Assembly (DFMA) When a customer service agent answers the phone, they should try to answer between the __________. - ✔✔second and the fourth ring During a team meeting, any solutions to the problem being discussed that do not meet one or more of the must-have criteria should be __________. - ✔✔eliminated Supervisors should set measurable objectives to __________. - ✔✔have good performance criteria for review of employee performance Product designers should always consider the effects of tooling design and cost during __________. - ✔✔prototype development To ensure that a team has __________ meetings, rules for team behavior should be enforced. - ✔✔productive Customer service refers to the people and other resources a company devotes to __________. - ✔✔assisting customers A team should develop a spending plan as part of their decision making process __________. - ✔✔to ensure that they do not exceed the amount of money allocated to the project Product design teams should provide an environment that encourages team members to __________. - ✔✔add their design ideas freely __________ must know all the team roles. - ✔✔a team leader The __________ of the product describes the features required for the product to perform the tasks for which it was intended. - ✔✔function __________ involves every employee in the company continually looking for ways to improve processes, and eliminate wasteful actions. - ✔✔continuous improvement People working together discussing issues and making decisions are key elements of a __________. - ✔✔successful work group A copy of the relevant OSHA standard must be available to workers who attend __________. - ✔✔OHSA required training The specific tasks an employee will be required to perform are described in __________. - ✔✔job descriptions Communications skills used by team members should include __________, oral communication, written comprehension, and listening skills. - ✔✔written communication Companies often add production by adding anoth