COMM1010: Communication at Work
Unit 4 Touchstone Template: Plan and Communicate a Time-Based Task
Student Name: Jacob Olson
Date: 9/10/2021
PART 1: CUSTOMER EMAIL
STEP 1: Review the scenario and email message from
...
COMM1010: Communication at Work
Unit 4 Touchstone Template: Plan and Communicate a Time-Based Task
Student Name: Jacob Olson
Date: 9/10/2021
PART 1: CUSTOMER EMAIL
STEP 1: Review the scenario and email message from your manager.
STEP 2: Write an email message to the customer (no more than two body paragraphs) that
informs them about the new delivery date and the refund to compensate for the inconvenience.
Your message should be limited to no more than 12 sentences or 200 words. Use the following
email template.
CUSTOMER EMAIL TEMPLATE
Subject Line Updated Delivery Information
Good Morning Renee Colon,
I am writing you because it has been brought to my attention that you did not receive your
shipment. I would like to apologize to you for this inconvenience. I can assure you that the
issue has been addressed and our company is currently working to correct it.
I would like to inform you that we will be providing you a full refund of your payment. Our
company will be sending you a new expedited shipment, at no additional cost to you. Once
everything has been processed, you will receive an email with the confirmation of your refund,
as well as an email with the tracking information for your new shipment.
We greatly value your business with us, and we hope that the resolution of this matter meets
your satisfaction. Please do not hesitate to reach out to me with any additional questions or
concerns.
Best Regards,
Jacob OlsonThis study source was downloaded by 100000838987296 from CourseHero.com on 01-28-2023 01:25:05 GMT -06:00
https://www.coursehero.com/file/105788754/Jacob-Olson-Unit-4-Touchstone-Plan-and-Communicate-a-Time-Based-Task-Communication-at-Workpdf/
STEP 3: Review your message to ensure that:
● It includes information relevant for the customer, including the purpose of the email and
how the errors will be addressed.
● It emphasizes important points using style mechanics common in professional writing.
● It uses professional language and tone appropriate for a response to an important
customer.
PART 2: COMMUNICATE A TIME-BASED TASK
STEP 1: Review the scenario and email message from your manager. Also review the to-do
items that need to be completed and their deadlines in the chart below.
Goal Task Due Date Status
Inform customer Email Renee Colon Monday To do
Inform relevant
departments
Contact Accounts
Receivable (AR)
Monday (end of day) To do
Contact Shipping Monday (end of day) To do
Refund customer AR issues refund to
customer
Tuesday To do
AR does not charge
for replacement
Tuesday To do
AR send confirmation
to customer
Tuesday To do
Ship replacement
package
Package is expedited Wednesday To do
Tracking info sent to
customer
Wednesday To do
STEP 2: Based on this information, you will need to communicate an internal plan regarding the
refund and redelivery of the shipment by drafting a message to your colleagues in the Accounts
Receivable and Shipping Departments. Your message should clearly ide
[Show More]
