IAHSS SUPERVISOR QUESTIONS AND ANSWERS ALREADY PASSED

IAHSS SUPERVISOR QUESTIONS AND ANSWERS ALREADY PASSED What always stays constant regardless of where you work? ✔✔Change What is the goal of managed care system? ✔✔To control coast Which category in the instruction's ...

IAHSS SUPERVISOR QUESTIONS AND ANSWERS ALREADY PASSED What always stays constant regardless of where you work? ✔✔Change What is the goal of managed care system? ✔✔To control coast Which category in the instruction's organizational chart best describes line officer's position? ✔✔Employees What is the most important factor in being a security supervisor? ✔✔Honesty and Integrity Who makes most of the critical security decisions in the organization? ✔✔Security Supervisor What are the two distinct sides of a supervisor's work? ✔✔Personnel and tasks Which of this is not a task assigned for the Supervisor? ✔✔Budget What is the single secret to keeping employees content? ✔✔Take care of the little things Which of these is one of the most important activities that managment has in dealing with security employees? ✔✔Communication Which of the following is one of the benefits of recognizing employees? ✔✔Promotes teamwork and appreciation Which of the following principles is not consistant with progressive discipline? ✔✔Punitive action When administering progressive discipline a supervisor must do what? ✔✔Is not permitted to repeat steps Which of the following describes the two basic categories of authority? ✔✔Formal and Informal The chain of command is often described by which term? ✔✔Unbroken line of authority Teh security profession has a tendency toward which style of management? ✔✔Authoritarian Which of the following is not a trait of a successful supervisor? ✔✔Span and control What is the difference between managers and leaders? ✔✔Leaders do the right thing According to this chapter, how many basic funtions are there of effective leadership? ✔✔Eight Which type of leader motivates others by using inspirational approaches? ✔✔Informational leader Which of the following best defines delegation as described in this chapter? ✔✔A way to multiply effectiveness through others Which of the following describes a complaint? ✔✔Statement of unhappiness Which of the following is not a stress factor? ✔✔Desire to help people How often should the employee hand book be updated? ✔✔Every year Which of the following is not a result of dissatisfaction? ✔✔Fair treatment Which of the following is not part of the resolution process? ✔✔Comprehensive knowledge of policy What type of act is listening? ✔✔Unnatural What type of questions should you use to gather information? ✔✔Open -ended Which of the following is not a core condition of effective communications? ✔✔Free of distraction The first part of organization writing is what? ✔✔Formatting Which of the following is not an advantage of e-mail? ✔✔More of an interruption than a phone call Why are crime prevention programs important? ✔✔All of the baove Which of the following is not a tool used in indentifying program topics and developing safety tips? ✔✔Analyzing incident reports Which of these is not an example of a problem oriented program? ✔✔Bike patrol Complete the statement, "Crime prevention is" ✔✔Everyone's responsibility The term that best describes the theory of law outlying an employer's responsibility for their employee,s actions is known as ✔✔participant liability Which of the following is not an example of structure learning? ✔✔Watching a mentor progressive discipline is used to ✔✔modify behavior The Judicial system,s function is to ✔✔interpret and apply the law to the unique facts involved in the variety of disputes which arise Most of a supervisor's responsibilities fall into two categories ✔✔personnel matters and tasks The greatest single indicator of a supervisor,s performance is their ability to create ✔✔constructive change Which is not a responsibility of the security services leader? ✔✔spokesperson for the hospital with media Managing uncooperative patients exposes you and your staff to infection from ✔✔blood and body fluids Supervisors are considered part of middle management linking ✔✔employees to upper administration Which of the following is not a strategy that promotes job advancement? ✔✔Participating management A good method for a supervision to become promotable would be ✔✔produce opportunities and goals for personal growth Moral leadership is a trait of ✔✔informational leaders Supervisors who participate in relevance, self-directed learning, experience, practicality and are internally motivated are considered ✔✔adult learners Taking advantage of educational opportunities prepares security personnel for ✔✔advancement into senior management positions Leadership is ✔✔a process consisting of planing, integrating and improving performance One obstacle to healthcare security becoming a profession is ✔✔the lack of structured prerequisite to practice healthcare organizations establish extensive budgeting programs in an attempt to ✔✔anticipate cost and expected revenues all of the following are variables of effective communications ✔✔Accurate empathy-Positive regard- Genuineness-Specificity Training must document two things ✔✔1. What was trained 2. Who was trained The main reason that training should be implemented would be ✔✔higher levels of competency and professionalism The most effective benefit of a crime prevention program is to enhance ✔✔value to the organization