CMAA EXAM TEST A QUESTIONS AND ANSWERS GRADED A

CMAA EXAM TEST A QUESTIONS AND ANSWERS GRADED A For which of the following tasks should a MAA use Microsoft access ? ✔✔Creating a database Which of the following medical terms refers to the removal of all or part of a ...

CMAA EXAM TEST A QUESTIONS AND ANSWERS GRADED A For which of the following tasks should a MAA use Microsoft access ? ✔✔Creating a database Which of the following medical terms refers to the removal of all or part of an organ or tissue ? ✔✔Lymphadenectomy A patient who has Crohn's disease should be scheduled with which of the following specialists ? ✔✔Gastroenterologist When reviewing laboratory results, a MAA should take which of the following actions after pulling the patient's chart and flagging abnormal results ? ✔✔Place the results on the provider's desk for review. Which of the following is the primary reason for a MAA to document no-shows and cancellations with less than 24hr notice ? ✔✔To maintain scheduling integrity Prior to a patient leaving the office, she is asked to pay 10% of a $100 office visit. Which of the following best describes this fee ? ✔✔Coinsurance When a MAA communicates information that contains PHI, which of the following means is appropriate ? ✔✔Letter Which of the following should a MAA explain to new patients prior to an initial visit ? ✔✔The procedure to cancel an appointment. A MAA receives telephone calls from four patients. Which of the following calls indicates a need for immediate attentions ? ✔✔A patient who reports difficulty breathing. Which of the following documents must a MAA provide for a patient to submit for reimbursement ? ✔✔Encounter form. At which of the following times should the MAA pull a patient's daily chart ? ✔✔The evening before the patient's appointment. A patient, who previously smoked on a regular basis, no longer smokes. Which of the following abbreviations represents the section of the medical record in which this information should be documented? ✔✔PH Which of the following is a step in the annotation process ? ✔✔Highlighting text To which of the following departments should a patient go for a WBC count ? ✔✔Laboratory A patient wants to update his medical record to include medication sensitivity information that he had failed to provide. Which of the following actions should the MAA take ? ✔✔Make a new entry to update the previous information. Which of the following is the party who financially responsible for payment ? ✔✔Guarantor Which of the following should a MAA consult to find the proper method of scheduling an appointment for a particular office ? ✔✔Practice policy manual Which of the following describes stream scheduling ? ✔✔A patient's appointment is from 09:00 to 09:15 In which of the following locations should a MAA store valued office items, such as check books, prescriptions pads, and access keys ? ✔✔In a locked box Which of the following terms indicates the improper release of PHI ? ✔✔Breach of confidentiality. Who is responsible for obtaining preauthorization for inpatient hospitalization ? ✔✔The provider performing the procedure. Which of the following is a disease-causing organism ? ✔✔Pathogen Which of the following items is appropriate to purchase with petty cash ? ✔✔Postage owed for an equipment delivery. Prior to an invasion procedure, a patient asks a MAA about other options that are available. Which of the following actions should the assistant take ? ✔✔Advise the patient to ask the provide about alternatives After deactivating the security system, which of the following actions should a MAA take next when opening the office in the morning ? ✔✔Access the answering service Which of the following is a court order to mandate appearance and produce medical records for a trial ? ✔✔Subpoena-duce's tectum Which of the following is the most effective way for a (MAA) to reduce the number of no-show appointments ? ✔✔Call patients 1 to 2 days before a scheduled appointment. Which of the following office procedures is outside the scope of practice of a (MAA) ? ✔✔Signing for a court-ordered subpoena issued for the office. A (MAA) is giving instructions to a patient who is in the office to have her hearing aid checked and is having difficulty hearing assistant. Which of the following actions should the assistant check ? ✔✔Move patient to a quiet location. Which of the following actions is required by a patient when requesting a copy of his medical record ? ✔✔Complete a record release authorization. Which of the following is the appropriate procedure for a (MAA) when handling a rejected health insurance claim : ✔✔Verify coding compliance and resubmit the claim for adjunction. A provider refers a patient to a specialist for carcinoma. The (MA) should schedule an appointment with which of the following specialists ? ✔✔Onocologist Which of the following prefixes means "muscle" ? ✔✔MyWhich of the following letter styles is most efficient ? ✔✔Block A patient's chart indicates the need for PT as a result of a strained muscle. The (MAA) should recognize the abbreviation PT as which of the following ? ✔✔Physical therapy Providers should use which of the following when a procedure is excluded from the Medicare fee schedule? ✔✔Advance Beneficiary Notice : (ABN) A patient is seeking a second opinion for a upcoming surgical procedure and has a referral form a provider. When a patient calls to schedule an appointment, which of the following actions should take (MAA) take to assist in this process ? ✔✔Verify that the patients insurance is accepted by the provider. Once a physician signs advance directives, the medical administrative assistant should have which of the following witness the signature? ✔✔Non-affiliated individuals Which of the following schedules more than one patient at the same time with the same provider while still allowing adequate time within the hour to see all scheduled patients ? ✔✔Wave An older adult patient presents to a physician's office with his adult daughter to clarify when to take his new medications. Which of the following actions should the (MAA) take ? ✔✔Advise the daughter and patient that the physician will speak to them about prescription. A patient is identified as a smoker in her medical record and requests a medical record amendment due to her cessation of smoking 15 years earlier. Which of the following sections of the patient's bill of rights is the patient exercising ? ✔✔Confidentiality of Health Information. A (MAA) is providing a patient with instructions about an upcoming mammogram. Which of the following actions should the assistant take to ensure patient understanding ? ✔✔Ask the patient to retake the instructions. Which of the following is the best way for a (MAA) to greet an established patient who entering the physician's office for an appointment ? ✔✔"Good afternoon, Mrs. Johnson" Which of the following oversees workplace safety ? ✔✔OSHA When creating a reception area for a pediatric clinic, which of the following items should the (MAA) include ? ✔✔Artificial plants and floral arrangements for aesthetics Which of the following describes a difference between Medicare and Medicaid ? ✔✔Medicare is funded by the federal government, but Medicaid is funded by both state and federal government. Which of the prefixes means "masculine" : ✔✔AndreWhich of the following parties owns a patient's physical medical record ? ✔✔The provider When creating a retention schedule for patient medical records, a (MAA) should consult which of the following ? ✔✔State guidelines A new patient provides a medical administrative assistant with her parent's Medicare card. The patient states that she is dependent and ✔✔Explain to the patient that Medicare does not cover dependents. A medical administrative assistant is reviewing the release form of a patient who is a dependent minor. The assistant should ensure that who of the following signed the release form ? ✔✔The legal Custodian. A medical administrative assistant should take which of the following actions when documenting a prescription refill ? ✔✔Date and initial the prescription refill in the patient's medical records. Which of the following indicates a patient is aware of the medical necessity, the risk, and the benefits of a procedure ? ✔✔Informed consent Which of the following actions should a medical administrative assistant take if patient has existing worker's compensation case ? ✔✔Obtain the carrier case number Which of the following must be provided to patient on a first visit, as requirement by HIPPA ? ✔✔Notice of Privacy practice Which of following is the best way for a medical administrative assistant to address collection of co payment ? ✔✔" How would you like to pay today ? " A provider requests a medical administrative assistant to schedule an electroencephalogram for a patient. Which of the following statements by the assistant is an appropriate explanation of this procedure to the patient ? ✔✔" This procedure records your brain's electrical activity. " Based on HIPPA, guidelines, a medical administrative assistant should take which of the following safeguards when leaving a workstation ? ✔✔Lock the computer Which of the following describes the birthday rule ? ✔✔Dependent children. Which of the following actions is appropriate for a medical administrative assistant to take when processing incoming mail ? ✔✔Shred unwanted mail A provider's office receives a remittance advice showing a denial code. The medical administrative assistant creates a formal written request for review of the rejected claim. The assistant should use which of the following formats ? ✔✔Claim appeal According to the Affordable Care Act (ACA) OF 2010, what is the maximum allowable time from the date of service that a claim can be submitted to Medicare ? ✔✔12months A medical administrative assistant is creating correspondence using block letter style. Which of the following salutations is appropriate for the assistant to use ? ✔✔Dear Mr.Goodwin: Which of the following is a medical administrative assistant's function in the audit process ? ✔✔Maintaining day sheets For medical billing purposes, which of the following is good practice when updating information from established patients ? ✔✔Requests verification of current patient information at each visit. A patient who has Medicare insurance is covered for both inpatient and outpatient services under the same part of Medicare. Which of the following parts of Medicare covers the patient ? ✔✔Part C A collected specimen needs to be sent to an outside laboratory, Which of the following actions is within the scope of practice of a medical administrative assistant ? ✔✔Process the requisition for shipment. Which of the following sections of a patient's progress note contains the reason for the visit ? ✔✔CC A new patient leaves the office because the practice does not accept his insurance. Which of the following actions should the medical administrative assistant take to prevent this scenario ? ✔✔Verify insurance eligibility prior to scheduling new patients. Which of the following allows employees access to information regarding workplace safety ? ✔✔Right-to-know law Which of the following telephone calls should the medical administrative assistant route directly to the provider ? ✔✔A provider from another office needs to discuss a patient's case. Obtaining vital signs against a patient's will is an example of which of the following offenses ? ✔✔Battery Which of the following actions is appropriate for a medical administrative assistant to take when providing preoperative instructions to a patient who is anxious ? ✔✔Allow extra time to reinforce the instructions. Which of the following is an appropriate use of a tickler file ? ✔✔To remind staff of datespecific tasks. A medical administrative assistant should take which of the following actions to be in compliance with OSHA ? ✔✔Participate in training concerning infection control. A medical administrative assistant instructs a patient to arrive on Monday mornings for that procedure. Which of the following methods of scheduling is the assistant using ? ✔✔Clustering Which of the following is the purpose of a matrix ? ✔✔To indicate when a provider is unavailable to treat patients. Which of the following actions is appropriate for a medical administrative assistant to take before scheduling a patient for surgery ? ✔✔Verify the patient's benefits. Microsoft Excel is an example of which of the following types of programs ? ✔✔Spreadsheet application Which of the following information included in an explanation of benefits (EOB) ? ✔✔Claim adjustments A (MAA) in a multi-specialty practice is scheduling an appointment for a patient who has arrhythmia. The assistant should schedule an appointment with which of the following providers ? ✔✔Cardiologist A patient has a diagnosis of hypertension. Which of the following describes hypertension ? ✔✔High blood pressure Which of the following words roots means "abdominal Wall" ? ✔✔Lapar/o. Which of the following forms is used to submit health insurance claims for a provider's office ? ✔✔CMS-1500 Which of the following is required to establish medical necessity on the patient encounter form ? ✔✔Diagnosis code A patient receives an explanation of benefits stating services will not be covered because out-ofpocket medical expenses have not been met. The amount of owed is define as which of the following ? ✔✔Deductible Which of the following is the purpose of an encounter form ? ✔✔To save time and improve accuracy in data entry. A patient calls with a question about her prescription dosage as it relates to her condition. Which of the following actions is appropriate for the medical administrative assistant to take ? ✔✔Take a message for the physician A provider is running 30 min behind schedule because of an early morning emergency. Which of the following actions should the (MAA) take to maintain effective scheduling in the office ? ✔✔Inform waiting patients that an emergency has caused a delay in the schedule and that they can wait or reschedule. A patient presents to the provider's office with flu like symptoms, Which of the following actions should the (MAA) take first ? ✔✔Move the patient to an isolated location. Which of the following is the amount the (MAA) should submit to the secondary insurance carrier if the encounter balance is $360 and the patient has two plans with an 80/20 split ? ✔✔$72 Before adding ,a medical record to a patients chart, the (MAA) should take which of the following actions ? ✔✔Ensure the provider has initialed reports. Which of the following abbreviations is a type of insurance plan ? ✔✔Point of Service (POS) Which of the following word roots mean "Swallow" ? ✔✔Phag When preparing a claim, a (MAA) should use which of the following formats when entering a date of birth ? ✔✔MMDDYYYY An office manager asks a (MAA) to mail a letter to a patient who is being dismissed from the practice, which of the following methods should the assistant use to mail the letter ? ✔✔Certified Mail A provider prescribes an EKG for a patient who has a rapid heart rate. Which of the following should be recorded as the reason for the EKG ? ✔✔Tachycardia (Electrical activity of the heart) Which of the following actions should the (MAA) take when closing the office ? ✔✔Activate the security system Which of the following methods organizes patient records in chronological order according to the department that provided the care ? ✔✔SOMR (Source Oriented Medical Record) When a (MAA) makes arrangements for a staff member to attend a conference, which of the following is the most important step for keeping the office informed ? ✔✔Distribute the travel itinerary Several patients cancel their appointments for the day, which of the following is the first action for the (MAA) to take ? ✔✔Contact patients who are on the waiting list Which of the following types of referrals is used in an emergent situation ? ✔✔STAT A (MAA) is asked to schedule a CXR for a patient. The assistant should make an appointment for which of the following ? ✔✔An x-ray of the chest. When a provider requests a patient to have diagnosis sent to at a hospital, which of the following actions should the (MAA) take ? ✔✔Schedule the test with the hospital. After opening a report from a patient's previous provider, Which of the following is the (MAA) next step ? ✔✔Give the report to the patient's current provider for review. Which of the following colors indicates bio-hazardous waste container ? ✔✔RED A provider asks a (MAA) to schedule a surgery to remove a patient's gallbladder. The assistant should schedule the patient for which of the following ? ✔✔Cholecystectomy A patient who has Medicare and had a physical examination 10 months ago calls to schedule another physical within the week which of the following actions is appropriate for the (MAA) to take ? ✔✔Explain that the physical cannot be scheduled for another 2 months. A (MAA) is scheduling a patient for a procedure. Which of the following actions should the assistant take first ? ✔✔Obtain a written prescription from the provider. Which of the following is an OSHA regulation that must be reviewed yearly to ensure compliance ? ✔✔Blood-borne pathogens standard.