Automotive chapter 5 questions and answers already passed

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Automotive chapter 5 questions and answers already passed Which of the following is NOT represented by the "3 Cs" abbreviation? ✔✔Customer Which of the following is a typical label found on veh... icles? ✔✔All of the answers listed The ________________ is used by technicians to identify engine and emission control information for the vehicle. ✔✔Vehicle Emission Control Information (VECI) label The ______________ certifies that the vehicle meets the Federal Motor Vehicle Safety, Bumper, and Theft Prevention standards in effect at the time of manufacture. ✔✔Vehicle Safety Certification (VSC) label Which of the following is NOT typically contained in a Vehicle Safety Certification (VSC) label? ✔✔Emission controls information Whenever a vehicle is registered or a registered vehicle is sold, a record of the VIN is kept. From this registry, which of the following information can be obtained? ✔✔All of the answers listed There are two different, but essentially compatible, 17-character VIN standards: the _______________ VIN system and the ISO Standard 3779 ✔✔North American Where might you find a VIN on a vehicle? ✔✔All of the answers listed In the VIN, which character designates the model year of the vehicle? ✔✔tenth The acronym _________________ stands for vehicle identification number and it is a unique serial number that is assigned to each vehicle produced. ✔✔VIN The ______________________ is a complete list of all the servicing and repairs that have been performed on a vehicle ✔✔service history A typical repair order should include which of the following items? ✔✔All of the answers listed To work out the total cost of an automotive service, you need to know: ✔✔All of the answers listed All of the following are forms used by shops to collect information regarding a vehicle coming in for repairs, EXCEPT ✔✔a job order. The repair order is used by the technician to guide him or her to the _____________ and is used by the customer service staff to create the invoice when the work is complete. ✔✔problem Repair orders are ________________that can be used as evidence in the event of a lawsuit ✔✔legal documents _______________ are the modern-day version of parts manuals. ✔✔Parts programs To use a parts program, you need to have a __________ understanding of how to start and use a computer. ✔✔basic The length of time for service or repair work is usually listed in tenths of an hour; 0.6 tenths of an hour would be how many minutes? ✔✔36 minutes Which of the following is an example of a mandatory recall? ✔✔A vehicle's airbag not deploying Technician A says that today the ability to properly perform maintenance and repair activities is increasingly dependent on the technician's ability to research and apply technical information. Technician B says the owner's manual contains information about the vehicle and is a valuable source of information for both the owner and the technician. Who is correct? ✔✔Both Technician A and Technician B Technician A says the vehicle owner's manual includes tune-up instructions and water pump removal instructions. Technician B says the vehicle owner's manual includes tire changing specifications and jacking and towing information. Who is correct? ✔✔Technician B Service manuals come in two types—factory and ___________-market ✔✔after ALL of the following are types of shop manuals, EXCEPT: ✔✔owner's manual Most vehicle manufacturers offer service information online through ________________ subscriptions. ✔✔All of the answers listed Technician A says typical shop manuals will not be broken down into a number of sections that relate to systems within the vehicle. Technician B says a typical shop manual page will not have steps and diagrams or pictures to aid the technician. Who is correct? ✔✔Neither Technician A nor Technician B Technician A says that to use a service information program, you need to have a basic understanding of how to start and use a computer. Technician B says usernames and passwords may be required to log into the computer and the service information program. Who is correct? ✔✔Both Technician A and Technician B Technician A says computer databases are used to input and retrieve customer information for billing, warranty work, and other information. Technician B says that dealerships have access to manufacturer databases for the purpose of accessing warranty information. Who is correct? ✔✔Both Technician A and Technician B Which of the following will you need on hand to obtain correct information from an information system? ✔✔All of the answers listed Which of the following is LEAST likely to be used as a keyword to search for information in an electronic service information system? ✔✔tube Technician A says manufacturers provide technical service bulletins (TSBs) to technicians on unexpected problems, updated parts, or changes to repair procedures for certain vehicle makes or models. Technician B says that if a safety issue is discovered on a certain make of vehicle, the manufacturer may issue a service campaign or recall. Who is correct? ✔✔Both Technician A and Technician B Technician A says vehicle information numbers (VINs) are unique identifiers for each vehicle produced. Technician B says VINs are made up of 21 characters. Who is correct? ✔✔Technician A Technician A says to always work safely and use the proper tools and correct PPE. Technician B says to identify and document the root cause of the customer's concern. Who is correct? ✔✔Both Technician A and Technician B The VIN contains all of the following information, EXCEPT: ✔✔tire size Technician A says that in the 3 Cs, "correction" stands for the procedure and parts that will be used to fix the problem. Technician B says that in the 3 Cs, "cause" stands for understanding the reason there is a fault. Who is correct? ✔✔Both Technician A and Technician B All of the following labels could be found on a typical vehicle, EXCEPT ✔✔a fluid label Technician A says the Vehicle Emissions Control Information (VECI) label typically includes spark plug part number and spark plug gap. Technician B says the VECI label includes gross vehicle weight and tire size information. Who is correct? ✔✔Technician A Which of the following is NOT found on a VECI label? ✔✔Gross vehicle weight Technician A says the Vehicle Safety Certification (VSC) label includes the month and year of vehicle manufacture. Technician B says the VSC label includes recommended vehicle tire size. Who is correct? ✔✔Both Technician A and Technician B Which of the following items is typically found on a Vehicle Safety Certification (VSC) label? ✔✔All of the answers listed [Show More]

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