Automotive chapter 5 questions and
answers already passed
Which of the following is NOT represented by the "3 Cs" abbreviation? ✔✔Customer
Which of the following is a typical label found on vehicles? ✔✔All of the answ
...
Automotive chapter 5 questions and
answers already passed
Which of the following is NOT represented by the "3 Cs" abbreviation? ✔✔Customer
Which of the following is a typical label found on vehicles? ✔✔All of the answers listed
The ________________ is used by technicians to identify engine and emission control
information for the vehicle. ✔✔Vehicle Emission Control Information (VECI) label
The ______________ certifies that the vehicle meets the Federal Motor Vehicle Safety, Bumper,
and Theft Prevention standards in effect at the time of manufacture. ✔✔Vehicle Safety
Certification (VSC) label
Which of the following is NOT typically contained in a Vehicle Safety Certification (VSC)
label? ✔✔Emission controls information
Whenever a vehicle is registered or a registered vehicle is sold, a record of the VIN is kept. From
this registry, which of the following information can be obtained? ✔✔All of the answers listed
There are two different, but essentially compatible, 17-character VIN standards: the
_______________ VIN system and the ISO Standard 3779 ✔✔North American
Where might you find a VIN on a vehicle? ✔✔All of the answers listed
In the VIN, which character designates the model year of the vehicle? ✔✔tenth
The acronym _________________ stands for vehicle identification number and it is a unique
serial number that is assigned to each vehicle produced. ✔✔VIN
The ______________________ is a complete list of all the servicing and repairs that have been
performed on a vehicle ✔✔service history
A typical repair order should include which of the following items? ✔✔All of the answers listed
To work out the total cost of an automotive service, you need to know: ✔✔All of the answers
listed
All of the following are forms used by shops to collect information regarding a vehicle coming in
for repairs, EXCEPT ✔✔a job order.
The repair order is used by the technician to guide him or her to the _____________ and is used
by the customer service staff to create the invoice when the work is complete. ✔✔problem
Repair orders are ________________that can be used as evidence in the event of a lawsuit
✔✔legal documents
_______________ are the modern-day version of parts manuals. ✔✔Parts programs
To use a parts program, you need to have a __________ understanding of how to start and use a
computer. ✔✔basic
The length of time for service or repair work is usually listed in tenths of an hour; 0.6 tenths of
an hour would be how many minutes? ✔✔36 minutes
Which of the following is an example of a mandatory recall? ✔✔A vehicle's airbag not
deploying
Technician A says that today the ability to properly perform maintenance and repair activities is
increasingly dependent on the technician's ability to research and apply technical information.
Technician B says the owner's manual contains information about the vehicle and is a valuable
source of information for both the owner and the technician. Who is correct? ✔✔Both
Technician A and Technician B
Technician A says the vehicle owner's manual includes tune-up instructions and water pump
removal instructions. Technician B says the vehicle owner's manual includes tire changing
specifications and jacking and towing information. Who is correct? ✔✔Technician B
Service manuals come in two types—factory and ___________-market ✔✔after
ALL of the following are types of shop manuals, EXCEPT: ✔✔owner's manual
Most vehicle manufacturers offer service information online through ________________
subscriptions. ✔✔All of the answers listed
Technician A says typical shop manuals will not be broken down into a number of sections that
relate to systems within the vehicle. Technician B says a typical shop manual page will not have
steps and diagrams or pictures to aid the technician. Who is correct? ✔✔Neither Technician A
nor Technician B
Technician A says that to use a service information program, you need to have a basic
understanding of how to start and use a computer. Technician B says usernames and passwords
may be required to log into the computer and the service information program. Who is correct?
✔✔Both Technician A and Technician B
Technician A says computer databases are used to input and retrieve customer information for
billing, warranty work, and other information. Technician B says that dealerships have access to
manufacturer databases for the purpose of accessing warranty information. Who is correct?
✔✔Both Technician A and Technician B
Which of the following will you need on hand to obtain correct information from an information
system? ✔✔All of the answers listed
Which of the following is LEAST likely to be used as a keyword to search for information in an
electronic service information system? ✔✔tube
Technician A says manufacturers provide technical service bulletins (TSBs) to technicians on
unexpected problems, updated parts, or changes to repair procedures for certain vehicle makes or
models. Technician B says that if a safety issue is discovered on a certain make of vehicle, the
manufacturer may issue a service campaign or recall. Who is correct? ✔✔Both Technician A
and Technician B
Technician A says vehicle information numbers (VINs) are unique identifiers for each vehicle
produced. Technician B says VINs are made up of 21 characters. Who is correct? ✔✔Technician
A
Technician A says to always work safely and use the proper tools and correct PPE. Technician B
says to identify and document the root cause of the customer's concern. Who is correct? ✔✔Both
Technician A and Technician B
The VIN contains all of the following information, EXCEPT: ✔✔tire size
Technician A says that in the 3 Cs, "correction" stands for the procedure and parts that will be
used to fix the problem. Technician B says that in the 3 Cs, "cause" stands for understanding the
reason there is a fault. Who is correct? ✔✔Both Technician A and Technician B
All of the following labels could be found on a typical vehicle, EXCEPT ✔✔a fluid label
Technician A says the Vehicle Emissions Control Information (VECI) label typically includes
spark plug part number and spark plug gap. Technician B says the VECI label includes gross
vehicle weight and tire size information. Who is correct? ✔✔Technician A
Which of the following is NOT found on a VECI label? ✔✔Gross vehicle weight
Technician A says the Vehicle Safety Certification (VSC) label includes the month and year of
vehicle manufacture. Technician B says the VSC label includes recommended vehicle tire size.
Who is correct? ✔✔Both Technician A and Technician B
Which of the following items is typically found on a Vehicle Safety Certification (VSC) label?
✔✔All of the answers listed
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