C720 - Operations and Supply Chain Management – WGU, Questions with accurate answers, Graded A+, verified.

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Statistical process control - ✔✔-The use of statistical methods to determine when a process that produces a good or service is getting close to producing an unacceptable level of defects. (25, 3... 0) W. Edwards Deming - ✔✔-Which quality management expert had a 14 point quality plan? (25) W. Edwards Deming - ✔✔-Which quality management expert felt that the "system" caused defects, not employees? (25) W. Edwards Deming - ✔✔-Which quality management expert recommended eliminating work standards on the factory floor? (25) W. Edwards Deming - ✔✔-Which quality management expert outlined his strategy for the transformation of management to promote quality methods in 14 points? (25) W. Edwards Deming - ✔✔-Which quality management expert endorsed the elimination of fear in the organization? (25) Joseph M. Juran - ✔✔-Which quality management expert focused on the customer? (25) Joseph M. Juran - ✔✔-Which quality management expert stated that product or service quality could be described as "fitness for use?" (25) Joseph M. Juran - ✔✔-Which quality management expert stated that the customer's perception of quality is the ultimate measure, rather than simply following product specifications? (25) Joseph M. Juran - ✔✔-Which quality management expert emphasized management's responsibility for ensuring quality? (25) Joseph M. Juran - ✔✔-Which quality management expert emphasized the need for continuous improvement and stressed that quality must be built on quality planning, quality control, and quality improvement? (25) Philip Crosby - ✔✔-Which quality management expert used the phrase, "Do it right the first time?" (25) Philip Crosby - ✔✔-Which quality management expert wrote a book in 1979 entitled, "Quality is Free?" (25) Philip Crosby - ✔✔-Which quality management expert believed that by reducing failure costs, companies can save money? (25) Philip Crosby - ✔✔-Which quality management expert is responsible for promoting the idea that all errors must be eliminated? (25) Philip Crosby - ✔✔-Which quality management expert developed the concept of zero defects as a measurable object? (25) Genichi Taguchi - ✔✔-Which quality management expert used robust design? (25) Genichi Taguchi - ✔✔-Which quality management expert developed procedures for designing experiments so that more information could be obtained with fewer experiments. (25) Genichi Taguchi - ✔✔-Which quality management expert worked with Japan's phone industry to improve operations. (25) Genichi Taguchi - ✔✔-Which quality management expert developed the concept of robust design? (25) Genichi Taguchi - ✔✔-Which quality management expert stated that quality cannot be achieved through inspections after the good is made or the service is provided? (25) Kaoru Ishikawa - ✔✔-Which quality management expert developed the Fishbone Diagram. (25) Kaoru Ishikawa - ✔✔-Which quality management expert stated that teamwork is essential for quality leadership? (25) Kaoru Ishikawa - ✔✔-Which quality management expert was instrumental in developing quality circles? (25) Kaoru Ishikawa - ✔✔-Which quality management expert believed that worker participation develops teamwork and the group objectives to eliminate quality problems develops leadership? (25) Kaoru Ishikawa - ✔✔-Which quality management expert believed in involving workers at all levels within an organization to improve quality? (25) Reliability - ✔✔-A dimension of service quality described as the ability to perform the promised service dependably and accurately. (24) Responsiveness - ✔✔-A dimension of service quality described as the willingness to help customers and provide prompt service. (24) Assurance - ✔✔-A dimension of service quality described as the knowledge and courtesy of employees and their ability to convey trust and confidence. (24) Empathy - ✔✔-A dimension of service quality described as the provision of caring, individualized attention to customers. (24) Tangibles - ✔✔-A dimension of service quality described as the appearance of physical facilities, equipment, personnel, and communication materials, including access and effectiveness of Internetbased information. (24) Performance - ✔✔-A dimension of goods quality described as the primary operating characteristics of a product. (24) Features - ✔✔-A dimension of goods quality described as the secondary characteristics that supplement the product's basic functioning. (24) Reliability - ✔✔-A dimension of goods quality described as the length of time a product will function before it fails, or the probability it will function for a stated period of time. (24) Conformance - ✔✔-A dimension of goods quality described as the degree to which a product's design and operating characteristics match pre-established standards. (24) Durability - ✔✔-A dimension of goods quality described as the ability of a product to function when subjected to hard and frequent use. (24) Serviceability - ✔✔-A dimension of goods quality described as the speed, courtesy, and competence of repair. (24) Aesthetics - ✔✔-A dimension of goods quality described as how a product looks, feels, sounds, tastes, or smells. (24) Perceived Quality - ✔✔-A dimension of goods quality described as the image, advertising, or brand name of a product. (24) Failure Costs - ✔✔-A dimension of cost quality described as either internal to the organization or external involving the customer. (24) Appraisal Costs - ✔✔-A dimension of cost quality described as an investment in measuring quality and assessing customer satisfaction. (24) Prevention Costs - ✔✔-A dimension of cost quality described as putting a stop to the quality problem. (24) Product Design - ✔✔-This is how the product, either a good or a service, functions. (24) Process Design - ✔✔-This is how the product, either a good or a se [Show More]

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