WGU Operations Management - C215, Exam Section, Questions with answers, 100% Accurate, graded A+

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WGU Operations Management - C215, Exam Section, Questions with answers, 100% Accurate, graded A+ Fitness for use - ✔✔-How well the product performs for its intended use Support Services - �... �✔-quality defined in terms of the support provided after the product or service is purchased Value for Price Paid - ✔✔-Evaluation of usefulness vs. price paid Psychological Criteria - ✔✔-Focuses on judgmental evaluations of what constitutes product or service excellence. 14 Points for Quality Improvement - ✔✔-Created (by Deming) to guide companies in quality improvement stressed managements responsibility for quality. ISO 1400 - ✔✔-A collection of the best practices for managing an organization's impact on the environment. ISO 9004:2009 - ✔✔-focuses on how to make a quality management system more efficient and effective Kaizen - ✔✔-continuous improvement ISO 9001:2008 - ✔✔-a set of standards governing documentation of a quality program ISO 9000 - ✔✔-Set of international standards on quality management and quality assurance, critical to international business Scatter Diagram - ✔✔-a plot of two variables showing whether they are related Control Chart - ✔✔-chart used to evaluate whether a process is operating within set expectations. Flowchart - ✔✔-A schematic of the sequence of steps involved in an operation or process. Checklist - ✔✔-a form used to record the frequency of occurrence of certain process failures mean - ✔✔-A statistic that measures the central tendency (average) of a set of data. range - ✔✔-the difference between the highest and lowest scores in a distribution Standard Deviation (SD) - ✔✔-measures the amount of data dispersion around the mean Six Sigma - ✔✔-A high level of quality associated with approx. 3.4 defective parts per million. technical tools - ✔✔-To identify & eliminate the causes of quality problems. People involvement - ✔✔-Six Sigma follows a structured methodology, and has defined roles for the participants (Martial Arts titles - Black Belt & Master Belts are experts in their training, Green Belts - have sufficient training for small projects) Factors affecting service location decisions - ✔✔-Proximity to: source of supply; customers; sources of labor; community considerations; site considerations; quality-of-life issues; globalization Quality-of-life Issues - ✔✔-Climate, desirable lifestyle, good schools, low crime rate, etc. Key factor in location analysis for a service company - ✔✔-Proximity to customers capacity - ✔✔-The maximum output rate that can be achieved by a facility Design Capacity - ✔✔-The maximum output rate or service capacity an operation, process, or facility is designed for under ideal conditions. Effective Capacity - ✔✔-The maximum output rate or service capacity an operation, process, or facility is designed for under normal conditions. Capacity Utilization - ✔✔-Percentage measure of how well available capacity is being used. True about effective capacity - ✔✔-an effective capacity is lower than design capacity and an effective capacity is a permanent measure used to achieve design capacity. When is capacity measurement at the best operating level - ✔✔-When the average unit cost is minimized load-distance model - ✔✔-A procedure for evaluating location alternatives based on distance. transportation method - ✔✔-algorithm to calculate the cost impact of adding potential location sites. Provides lowest cost for each consideration. center of gravity approach - ✔✔-like load distance, but uses xy coordinates. Good starting point - cut can end up in an area that is unusual (middle of a lake, etc) break-even analysis - ✔✔-a method of determining what sales volume must be reached before total revenue equals total costs Factor Rating Method - ✔✔-a location method that instills objectivity into the process of identifying hard-to-evaluate costs rectilinear distance method - ✔✔-The shortest distance between two points measured by using only north-south and east-west movements. Repetitive process - ✔✔-process used to produce one or a few standardized products in high volume intermittent process - ✔✔-used to produce a variety of products with different processing requirements in lower volume project process - ✔✔-A type of process used to make a one-at-a-time product exactly to customer specifications. (Intermittent process -small volume [Show More]

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