CSA Exam Questions and answers.
100% Approved. Graded A.
How would you navigate in order to update Now Platform user interface branding? - ✔✔System
Properties > Basic Configuration UI16 or use the Guided setup for y
...
CSA Exam Questions and answers.
100% Approved. Graded A.
How would you navigate in order to update Now Platform user interface branding? - ✔✔System
Properties > Basic Configuration UI16 or use the Guided setup for your app to update.
What should be considered when designing an app before any dev work is completed? - ✔✔Data model,
business logic, and user interface
What is a valid scope value? - ✔✔x_xyz_innovate (all scopes begin with "x_", needs company code
"xyz", cant be longer than 18 chars
What are 2 ways to add an app to a ServiceNow instance for development? - ✔✔Use the Guided App
creator, or use Studio to import an app from source control
What app file is usually the first for an app? - ✔✔Tables
True/False. The application explorer is the component of the main ServiceNow UI used to open app files.
- ✔✔False, app explorer is the component of Studio used to open app files. App Navigator opens
modules in the ServiceNow UI
What Link type is for a module that opens a list of all a users open request? - ✔✔List of records
What 2 field labels conform to ServiceNow conventions? - ✔✔Assignment group & Problem statement
How do you create a field on a table with Form Designer? - ✔✔From the Field Types tab, drag the field
type onto the form and configure the field.
How does a user know what view they are seeing? - ✔✔The view name is listed in the brackets next to
the record's display name in the form header.
What classes are a part of the ServiceNow client-side API? - ✔✔GliderUser (g_user) & GlideForm
(g_form)
When do onSubmit Client Scripts execute their script logic? - ✔✔When the user clicks Submit, Update,
or Save
True/False A Single Client Script can execute its script logic when a user loads a record into a form AND
when a user saves/submits/updates a form? - ✔✔False, a single client script can be either onLoad OR
onSubmit but cannot be both. The Type field determines whether a Client Script is an onLoad or an
onSubmit Client Script.
What is the primary way to interact with the applications and data in a ServiceNow instance? - ✔✔Now
Platform UI
A role is what? - ✔✔a collection of permissions
A group is a what? - ✔✔a set of users who share a common purpose
The Now Platform is an example of what computing model? - ✔✔Application Platform-as-a-Service
(aPaas)
What 3 workflow types does the Now Platform provide? - ✔✔Information Technology (IT), Employee,
and Customer workflows
What are the 3 main screen elements of the Now Platform User Interface? - ✔✔Banner frame,
Application navigator, and Content frame
What would 2 results be when entering "service" in the Navigation filter? - ✔✔All modules and sections
within the Service Desk application, & any module with a name containing "services"
What do you select to personalize the system setting of the Now Platform user interface? - ✔✔gear icon
What are 3 ways to create a favorite? - ✔✔Selecting the star of the corresponding app or module,
dragging an individual record to the Favorites tab, and dragging the breadcrumbs of a filtered list to the
Favorites tab.
What is selected to impersonate another user? - ✔✔user menu
What is one of the quickest ways to navigate back to the same record? - ✔✔Select the record from the
History tab
What 4 branding features can be configured? - ✔✔1)Banner image, text, and colors
2) Navigator background and text colors
3) Browser tab title
4) System date/time formatting
What are 3 benefits often recognized by branding your instance? - ✔✔Create a shared identity, gain
user trust, and accelerate adoption rates
Lists provide context menus at 3 different levels, what are the 3 names? - ✔✔List title menu, List fields
context menu, and List column context
In the Now Platform filter conditions are referred to as? - ✔✔Breadcrumbs
Which menu can users access to display actions that involve creating quick reports, configuring lists and
exporting data? - ✔✔Column Context Menu
Which search feature can be used to help narrow down search results in ServiceNow? - ✔✔Wildcard
Characters (*)
A column in a list represents what in the ServiceNow instance? - ✔✔a field
What menu provides options related to viewing, configuring, creating favorites, and saving form data? -
✔✔Form Context Menu
What allows users to see a time stamped history of all actions taken within a record? - ✔✔Activity
Stream
Which field type displays records from another table? - ✔✔reference field
When using Form Designer what icons are presented on each field? - ✔✔Handle, Remove, Edit
A field can be added to a table and form by accessing which part of the Form Designer interface? -
✔✔Field Navigator
Different form templates can be applied to a form by accessing the? - ✔✔Template bar
What are the 4 best practices when configuring Assignment Rules or Predictive Intelligence? - ✔✔1) Set
an assignment group and user based on the short description.
2) Set an assignment group based on category and subcategory.
3) Set an assignment group and user based on category and subcategory.
4) Setting a user based on category and subcategory.
What are the 4 best ways to collaborate with team members on tasks? - ✔✔User presence, Activity
stream, comments, and Connect chat
Which tab contains the Activity Stream for a task? - ✔✔Notes
What 3 things best describe tasks? - ✔✔Tasks are repeatable processes, minimize the possibility of
human error, and lead to quicker resolution times.
To see the notifications that are currently defined on the Now Platform, you can navigate to? -
✔✔System Notifications > Email > Notifications
When configuring an email notification, where can you choose field values from the record to include
within the message? - ✔✔Select variables
Which 3 tabs are used to configure an email notification? - ✔✔What it will contain, When to send, and
Who will receive
Which feature allows users to manage which notifications they receive about various activities occurring
in the platform? - ✔✔Subscriptions
Where can users set their notifications subscription preferences? - ✔✔System settings
Notifications in the Now Platform occur through which 3 methods? - ✔✔Email, Meeting invitation, SMS
What 2 visualization types can be generated from a list of records? - ✔✔Pie chart and Bar chart
Which phase of the Report designer lets you choose a color scheme for the report visualization? -
✔✔Style
Which phase of the Report designer lets your define the Group by attribute? - ✔✔configure
What are 5 valid report sharing options? - ✔✔Publish, Schedule, Share, Export to PDF, and Add to
dashboard
What is the recommended way to share a report? - ✔✔"Share" option
By default, a report is shared with? - ✔✔The report creator only
What 3 ways can an end user leave feedback about an article? - ✔✔1-5 star rating, marking the article
as helpful or not, leaving a comment.
What feature allows end users to post questions and answer other user questions? - ✔✔Social Q&A
What item in the Knowledge Management Service Portal displays articles that have the highest
percentage of users marking them as helpful? - ✔✔Most Useful
what is the best way to share a knowledge article with another user? - ✔✔permalink
What are the 3 best methods of populating a knowledge base with articles? - ✔✔1) Creating articles
directly in the ServiceNow platform.
2) Importing Microsoft Word files
3) Integrating with a WebDev compliant source.
If the end user wants to report an Incident, where do they navigate on the service portal? - ✔✔"Can We
Help You?" category in the service catalog
What are the two options to define the fulfillment process for a service catalog item? - ✔✔Flow and
Workflow
When using the Service Portal, how do end users typically access the service catalog? - ✔✔under
"Request Something"
Which 3 aspects of the service catalog application can a user with only the Catalog Administrator role
manage? - ✔✔Catalog Items, Catalogs, and Categories
Where does the System Administrator navigate to edit a catalog item? - ✔✔Maintain Items (Service
Catalog > Catalog Definition > Maintain Items)
From the end user's perspective, how are the products and services in the service catalog organized? -
✔✔Categories and Subcategories
What are 3 Flow Designer triggers? - ✔✔
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