BUS 4993 CONFLICT RESOLUTION UNIT 5 MILESTONE 2020 – A Grade | BUS4993 CONFLICT RESOLUTION UNIT 5 MILESTONE 2020

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BUS 4993 CONFLICT RESOLUTION UNIT 5 MILESTONE 2020 – Capella High School You passed this Milestone 1 In which of the following ways can the intensity of family relationships influence conflic... t resolution processes? • All of the answer choices are correct. • Creating stronger emotional reactions between parties in the process • Creating a strong impetus for conflict resolution • Affecting parties’ sense of identity CONCEPT Dynamics of Family Conflict 2 Tony and Mike were coworkers at a factory manufacturing cars. Mike worked on the assembly line; Tony was an accountant. Mike and Tony have been friends since high school and often spent time together outside of work. One afternoon, Tony suggested that Mike join him for lunch in the break room. Mike usually ate with other assembly line workers on tables near their work stations. Mike said, “Nah, I’d feel weird eating with a bunch of people in suits while I’m wearing greasy coveralls. You guys can only keep the break room clean because we line guys don’t track in all our dirt! But let’s go out after work for a drink.” Which of the following best describes Mike’s reason for not wanting to eat with Tony, despite the fact that they are friends? • Attribution bias • Stereotypes • Workplace rules • Workplace norms CONCEPT Workplace Cultures 3 Which scenario most strongly indicates that workplace rules will have to be changed to resolve the conflict? • Line workers and executives not eating together at lunch, except for one scheduled day each month • A lack of deadlines for research staff, preventing other staff members from getting information in a timely fashion • Workers voting to disband their union because they feel that it has not adequately represented their interests • An employee threatening to quit, because he did not get a raise that he had counted on and believed he deserved CONCEPT Interpersonal vs. Systemic Conflict 4 Which of the following is NOT a standard element of divorce mediation? • Parties agreeing to solutions that a court would consider illegal • A participation agreement preventing attorneys from representing mediation clients in later litigation • A judge formalizing agreements as a divorce decree • Attorneys advising clients on the legalities of potential agreements CONCEPT Divorce Mediation 5 Two countries were involved in an intractable conflict. Peacemaking efforts between them failed, and they were on the verge of going to war. Sonya was an international mediator who was asked to help in a last-minute effort to prevent an armed conflict between the two nations. Which of the following would Sonya expect to see in her research into this intractable conflict? • Multiple successful peacemaking efforts between the countries in the past • Conflict extending over a long period of time • Conflict not contributing to the cultural worldview of the people of each country • Willingness to forget or forgive past incidents between the countries CONCEPT Intractable Conflict 6 When an individual uses attribution bias for out-group individuals, he or she may define those individuals' successes as any of the following, EXCEPT: • They were cheating. • They had assistance. • They had good luck. • They worked hard. CONCEPT Attribution Bias 7 Which of the following describes how in-group members usually view out-group members? • In-group members feel that they are highly similar to out-group members. • In-group members are not interested in out-group members and generally do not think about them. • In-group members feel that they are different from out-group members in important ways. • In-group members are interested in approaching out-group members and inviting them to join the group. CONCEPT Why and How Do Humans Group? 8 Which of the following terms is used to describe actions that are totally dependent on a social unit's norms and rules? • Interpersonal behavior • Group success • Attribution bias • Intergroup behavior CONCEPT In-Groups, Out-Groups, and Social Identity Theory 9 Which of the following terms describes the understanding that the decisions of one nation may have an impact on other nations? • Intranational conflict • Interconnectedness • Sovereignty • Diplomacy CONCEPT International and Intranational Conflict 10 The principal felt it necessary to speak at the PTA meeting to reinforce the fact that she is the one in charge. This is an example of which of the following? • The need to demonstrate status. • The need to demonstrate role. • The need to demonstrate in-group membership. • The need to demonstrate protection. CONCEPT Status and Role in Groups 11 Which of the following may be a challenge for conflict resolution in the workplace? • The resolution process may run counter to the existing channels of communication. • All of the answer choices are correct. • There may be union laws that conflict with some resolution processes. • There may be status differences between the conflicting parties. CONCEPT Adapting CR Processes to Workplace Rules 12 Which of the following terms is used to explain the tendency of a belief to become more strongly held due to evidence that holding that belief leads to a positive gain? • Group success • Self-reinforcement • Interconnectivity • Group cohesiveness CONCEPT Group Cohesion 13 When adding a component to a system results in a more efficient process, it is called which of the following? • Homeostasis • Positive change • Negative change • Entropy CONCEPT Ripple Effects in Systems 14 Elder Care Conflict Resolution should only be utilized when the elder involved lacks __________. • good judgment • dependents • power of attorney • a full mental capacity CONCEPT Elder and Child Care Conflict Resolution 15 Which of the following aspects of family relationships is affected by cultural norms? • Obligations to other family members • Comparisons to out-groups • All of the answer choices are correct. • Behavioral patterns CONCEPT Dynamics of Family Conflict 16 Which of the following describes a system that has no source of new energy? • Open system • Closed system • Inefficient system • Interconnected system CONCEPT Entropy and Negentropy 17 Which of the following terms is used to describe the increasing interconnection between countries? • Interconnection • Intranational conflict • Globalization • Sovereignty CONCEPT Interconnection and Sovereignty 18 Who are the two groups that can initiate Family Group Conferencing? • The courts and community leaders • The courts and the family of the juvenile • The courts and the public school system • The public school system and the family of the juvenile CONCEPT Family Group Conferencing and Juvenile Justice 19 What is the best reason a fast-paced organization may agree to a conflict resolution process? • The conflict isn't impacting the workload yet. • Employees are threatening to quit. • The process is seen as slow and time-consuming. • The conflict has escalated to the point where it is now considered "worth the time" to participate in the process. CONCEPT Resolving Conflict in Fast-Paced Work Environments 20 When Jenny decided to have a baby before she was married, her parents were very upset. Their reaction may be influenced by which of the following? • Systemic thinking • Attribution bias • Cultural norms • The ripple effect CONCEPT Issues vs. Patterns 21 Which of the following terms describes the set of relationships between components and their behaviors within a system? • Outputs • Interconnectivity • Inputs • Structure CONCEPT What Are Systems? 22 Which of the following terms is used to describe a formal nation or government that has official power to conduct diplomacy with other nations? • State actor • Diplomat • Non-state actor • State representative CONCEPT [Show More]

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