BUS 4993 CONFLICT RES UNIT 5 MILESTONE 2020 – A Grade | BUS4993 CONFLICT RES UNIT 5 MILESTONE 2020

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BUS 4993 CONFLICT RES UNIT 5 MILESTONE 2020 – Capella High School 1 Which of the following terms is used to explain the established set of relationships or procedures for sharing information wit... hin an organization? • Channels of communication • Union rules or contracts • Informal workplace rules • Formal workplace rules CONCEPT Adapting CR Processes to Workplace Rules 2 Which of the following aspects of family relationships is affected by cultural norms? • Obligations to other family members • Behavioral patterns • Comparisons to out-groups • All of the answer choices are correct. CONCEPT Dynamics of Family Conflict 3 Who are the two groups that can initiate Family Group Conferencing? • The courts and the public school system • The courts and the family of the juvenile • The public school system and the family of the juvenile • The courts and community leaders CONCEPT Family Group Conferencing and Juvenile Justice 4 In a workplace conflict resolution process, discovering that workplace rules and structure contribute to conflict should always be viewed in which of the following ways? • A joint problem-solving opportunity • A sign that arbitration should be used • A failure of the conflict resolution process • A situation that cannot be negotiated CONCEPT Interpersonal vs. Systemic Conflict 5 Which of the following terms describes the understanding that the decisions of one nation may have an impact on other nations? • Sovereignty • Interconnectedness • Intranational conflict • Diplomacy CONCEPT International and Intranational Conflict 6 Which of the following changes to a system will majorly affect the behavior of the system as a whole? • Changing a component’s behavior • Removing a significant component • All of the answer choices are correct. • Adding a minor component CONCEPT Ripple Effects in Systems 7 When Jenny decided to have a baby before she was married, her parents were very upset. Their reaction may be influenced by which of the following? • Systemic thinking • Attribution bias • Cultural norms • The ripple effect CONCEPT Issues vs. Patterns 8 Which of the following is NOT a common characteristic of a system? • Inputs • Outputs • Structure • In-groups CONCEPT What Are Systems? 9 An intervener must create __________ for individuals to find "speed interest" in the conflict resolution process. • buy-in • formal rules • an agreement • a solution CONCEPT Resolving Conflict in Fast-Paced Work Environments 10 Which of the following is NOT a standard element of divorce mediation? • Parties agreeing to solutions that a court would consider illegal • A participation agreement preventing attorneys from representing mediation clients in later litigation • A judge formalizing agreements as a divorce decree • Attorneys advising clients on the legalities of potential agreements CONCEPT Divorce Mediation 11 What is the most common reason someone may feel he or she is part of a group? • A perception of being similar to others in the group • A perception of being superior to others in the group • A perception of being different from others in the group • A perception of being inferior to others in the group CONCEPT Why and How Do Humans Group? 12 In which of the following ways can the intensity of family relationships influence conflict resolution processes? • Creating stronger emotional reactions between parties in the process • All of the answer choices are correct. • Affecting parties’ sense of identity • Creating a strong impetus for conflict resolution CONCEPT Dynamics of Family Conflict 13 Which of the following terms describes the property of a system which keeps it balanced, stable, or not subject to change? • Closed system • Homeostasis • Open system • Entropy CONCEPT Entropy and Negentropy 14 Which of the following is a factor promoting group cohesion and long-term group survival? • Individual action • Perception of dissimilarity • Intra-group conflict • External competition CONCEPT Group Cohesion 15 Which of the following terms is used to describe the tendency of people to view members of their in-group more positively than non-members? • Perception of similarity • Attribution bias • Social Identity Theory • Group cohesiveness CONCEPT Attribution Bias 16 Long-term conflicts involving strong hostility between parties may require which of the following in an international mediation process? • Recognizing negative attribution as a cultural worldview/value and a factor in identity • Eliminating the ground rules-setting stage of the process • Treating the interests of parties as having different importance • Conducting mediation in a single session CONCEPT Intractable Conflict 17 Elder Care Conflict Resolution should only be utilized when the elder involved lacks __________. • a full mental capacity • power of attorney • good judgment • dependents CONCEPT Elder and Child Care Conflict Resolution 18 Which of the following examples demonstrates a conflict that has occurred due to status? • Henry told Joe, "Watch out for Harold— he can't keep a secret!" • Ken told Thad, "I really hope I get that promotion!" • Jennifer told Tina, "Ever since Joe was promoted he doesn't hang out with us anymore. He must think he's better than us!" • Claire asked her boss, "Should I look for a new job? It seems like the company is about to lay off some people." CONCEPT Status and Role in Groups 19 According to Social Identity Theory, which of the following contributes to a person's sense of identity? • Systemic change • Individual genetics • Initiation of conflict • Personal experience CONCEPT In-Groups, Out-Groups, and Social Identity Theory 20 Tony and Mike were coworkers at a factory manufacturing cars. Mike worked on the assembly line; Tony was an accountant. Mike and Tony have been friends since high school and often spent time together outside of work. One afternoon, Tony suggested that Mike join him for lunch in the break room. Mike usually ate with other assembly line workers on tables near their work stations. Mike said, “Nah, I’d feel weird eating with a bunch of people in suits while I’m wearing greasy coveralls. You guys can only keep the break room clean because we line guys don’t track in all our dirt! But let’s go out after work for a drink.” Which of the following best describes Mike’s reason for not wanting to eat with Tony, despite the fact that they are friends? • Workplace rules • Workplace norms • Stereotypes • Attribution bias CONCEPT Workplace Cultures 21 Two nations were involved in a long-term economic conflict. As the conflict went on, citizens of each country developed very negative attitudes toward each other, and the countries’ governments adopted harsh economic and travel policies. Which of the following is a way that multi-track diplomacy could impact this international conflict? • Creating a formal treaty between the countries • Imposing economic sanctions on the countries • Facilitating a dialogue between the countries' religious or social leaders • Helping the two governments work together to create new official laws CONCEPT Multi-Track Diplomacy 22 Which of the following terms is used to describe the increasing interconnection between countries? • Globalization • Sovereignty • Intranational conflict • Interconnection CONCEPT Interconnection and Sovereignty [Show More]

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