Cosmetology 2 - NOCTI Review Already Passed

Cosmetology 2 - NOCTI Review Already Passed _______ is the most important communication you will have with your clients ✔✔Consultation The act of transmitting information, in the form of symbols, gestures, or behavior ...

Cosmetology 2 - NOCTI Review Already Passed _______ is the most important communication you will have with your clients ✔✔Consultation The act of transmitting information, in the form of symbols, gestures, or behaviors, in order to express an idea is a) sign language b) communication c) listening d) speaking ✔✔Communication An important strategy to use when conducting a client consultation is known as a) interrupting regularly b) avoiding eye contact c) talking loudly d) reflective listening ✔✔Reflective Listening When you help the client select a hairstyle makeup and clothing style that is reflective of her body shape and entire lifestyle , you are subscribing to the concept. a) big picture b) fashion personality c) seasonal color d) total look ✔✔Total Look What tool can be used to put your clients at ease about your technical abilities? a) style book b) fashion magazines c) personal portfolio d) letters of recommendation ✔✔Personal Portfolio What is the very first thing you should do when meeting a new client? a) hurry b) smile c) prepare d) saunter ✔✔Smile When is it appropriate to argue with clients? a) when they are late b) when they arrive on the wrong day c) when they are dissatisfied d) absolutely, unquestionably never ✔✔Never If a client is dissatisfied with the service and you are trying to find out why, what is one of the first steps you should take a) gloss over the problem b) ask for specifics c) try to cover up the issue d) promise to do better ✔✔Ask for specifics When bringing issues or problems to your supervisor or salon manager, it is important to be.... a) an antagonist b) a complainer c) a problem-solver d) a tattle-tale ✔✔A problem-solver The best way to understand others is to begin with a firm understanding of a) your parents b) yourself c) cosmetology d) anthropology ✔✔Yourself The daily maintenance of cleanliness and healthfulness through certain daily practices is known as a) public sanitation b) health awareness c) public hygiene d) personal hygiene ✔✔Personal Hygiene Regardless of your salon's dress code, your clothing should always be clean, fresh, functional, and ___ a) subdued b) stylish c) plain d) bright ✔✔Stylish The most important point to keep in mind about makeup is that it should ________your best features a) minimize b) reduce c) lessen d) accentuate ✔✔Accentuate Your physical presentation is made up of your posture and walk, and should convey an image of _____ a) confidence b) attitude c) arrogance d) meekness ✔✔Confidence Your____ shows off your figure and conveys an image of confidence a) attitude b) spirit C) philosophy d) posture ✔✔Posture If you smoke during a lunch break what 2 things should you do before returning to work ✔✔Wash your hands and brush your teeth One measure that can be taken to prevent injury on the job is to break up the repetitiveness of motions used by including _______: a) regular stretching exercises b) occasional bending and twisting c)gripping implements tightly d) holding arms away from body ✔✔stretching exercises The science concerned with designing and arranging things that people use so that the people and things interact most efficiently and safely is known as: a) economics b) ergonomics c) physics d) basics ✔✔Ergonomics Another measure that can be taken to prevent injury on the job is holding implements so that the wrist is in a relatively ______________________ position. a) vertical b) angled c) upright d) neutral ✔✔Neutral Stressful, repetitive motions have a cumulative effect on the muscles and ______. a) skin b) joints c) eyes d) lungs ✔✔Joints _____ are income in addition to your regular salary a)gross income b) commissions c) tips d) taxes ✔✔Tips __________ is the practice of recommending and selling additional services to your clients a) commissions b) commercial c) tips d) upselling ✔✔Upselling Customers who are loyal to a particular cosmetologist are called _________ a) client base b) walk-ins c)newbies d) appointments ✔✔Client Base A document that outlines all the duties and responsibilities of a particular position in a salon or spa .a)job description b) contract c) commissions d) evaluations ✔✔Job Description Not paying back your loans is called __________, a) credit b)debt c) defaulting d)overdraw ✔✔Defaulting Outward appearance, behavior, attitude, the way you interact with others, communication skills and how you physically hold yourself are all considered items that make up your ___________ ___________. ✔✔Professional image