Texas Roadhouse Server Validation Questions and Answers 100% Pass

Texas Roadhouse Server Validation Questions and Answers 100% Pass What is our mission statement? ✔✔Legendary Food, Legendary Service What is our story? ✔✔Legendary Margaritas, Ice Cold Beers, Hand Cut Steaks, Made-fro ...

Texas Roadhouse Server Validation Questions and Answers 100% Pass What is our mission statement? ✔✔Legendary Food, Legendary Service What is our story? ✔✔Legendary Margaritas, Ice Cold Beers, Hand Cut Steaks, Made-fromScratch Sides and Dressings, Fresh Baked Bread, Fall-of-the-Bone Ribs What should you do if your table tells you their silverware or plate is dirty? ✔✔Apologize, Take Plates/Silverware Away, Bring Guest New Plates/Silverware What is the temperature danger zone? ✔✔40-140 When should you wash your hands? ✔✔After using the restroom, bussing plates, touching your face, etc. What does service with H.E.A.R.T. mean to you? ✔✔HEART means giving legendary service to every customer. Greeting tables and serving tables with an amazing and attentive attitude that ensures your customers will want to come back. What does H.E.A.R.T. stand for? ✔✔Howdy Engage Arrive Respond Thank You What 3 words describe Howdy? ✔✔Friendly, Energetic, and Fun Describe what happens during howdy step? ✔✔Welcome with smile and eye contact, greet immediately and flag table, recognize first-time-guest and tell story, do table inventory, suggest specific drinks and apps, take drinks (check ids) and app orders, ring in drinks and apps How long do you have to greet your table? ✔✔15-45 sec What should you check for when greeting your table? ✔✔plates, silverware, bread, peanuts What three words describe engage? ✔✔knowledgeable, passionate, care/concern What happens during the engage step? ✔✔serve drinks, use drink name and offer straws, offer menu assistance, suggestively sell/upsell, take order with pivot points, repeat order, describe steak temps, refill bread (if needed), ring in order How long do you have to ring in drinks? ✔✔2-3 min What to do if your table gives you an appetizer order and entrée order at the same time? ✔✔Wait 5 minutes to ring in food or wait till appetizer is delivered to table What items should you be suggesting? ✔✔upsells (loadings like mushrooms/onions, cheese and bacon, or marshmallows and caramel), drinks from bar How long should it take you to ring in drinks/apps/entrees? ✔✔2-3 min What are the foundations of service of H.E.A.R.T.? ✔✔ Why are they so important? ✔✔ What are some key points when taking a guests order? ✔✔use pivot points, make eye contact, repeat order, describe steak temps What is a pivot point? Why is it important? ✔✔A pivot point is the seating order of guest. It makes it so that food does not auction off food. What is pre-bussing and why is it important? ✔✔it is removing dirty plates and silverware and trash off of tables during and after a guest meal. It makes the SA's job faster and easier. What appetizers do we offer? ✔✔cactus blossom, fried pickles, rattlesnake bites, tater skins, grilled shrimp, boneless buffalo wings, cheese fries, killer ribs, texas red chili, combo appetizer (three of: boneless wings, rattlesnake bites, tater skins, or fried pickles... two dipping sides) What side items do we offer? ✔✔applesauce, baked potato, buttered corn, fresh veggies, green beans, mashed potatoes, seasoned rice, steak fries, sweet potato, texas red chili, sautéed onions, sautéed mushrooms What kids meals do we offer? ✔✔kids: hot dog, mac and cheese, mini-cheeseburgers, jr. chicken tenders, grilled chicken, lil' dillo steak bites ranger: chicken critter basket, andy's steak, ranger rib basket What is the difference between a kid's meal and ranger meals? ✔✔kids meal are for 12 and under ranger meal are for kids with larger appetites What is our non-alcoholic glasses served in? ✔✔coke glasses or kids cup What bottled beer do we have? ✔✔Blue Moon, Budweiser, Bud Light, Michelob Ultra, Miller Lite, Coors Light, Corona, Corona Light, dos Equis, Heineken, O'Doul's, Sam Adams Angry Orchard, Sam Adams Boston Lager, Stella Artois, Twisted Tea What draft beers do we offer? ✔✔Budlight, Budweiser, Coors Light, Michelob Ultra, Miller Lite, Texas Red, Sam Adams Seasonal, Shock Top, Yuengling What comes in our house margarita mix? ✔✔Juarez gold, Juarez silver, Agile nectar, Juarez Triple Sec, Margarita Silver Tequila, Orange Juice What flavors best come served on the rocks? Frozen? ✔✔Rocks: Jamaican Cowboy, Hurricane, Razzlesnake, Roadhouse Roadie Frozen: Strawberry, Coconut, Peach, Sangaria What is a kicker? ✔✔A margarita enhancer What is an alley rally? ✔✔A server meeting to get the servers excited for the shift Name 3 of our top 10 service priorities ✔✔knowledgeable servers, sense of fun, urgency on greetings, drinks and food, manager table visits, 3 table stations What are our core values? ✔✔fun, integrity, passion, partnership What are our operational goals? ✔✔manager in window, training, host focus, first time guest, image, alley rally What are some examples of running sidework? ✔✔food running, bread plates, replacing beverage naps, ice Why is running side work important? ✔✔teamwork, keeps restaurant running fuctionally What are 3 words to describe arrive? ✔✔proud, present, attentive What is going on in arrive? ✔✔delivered apps, salads, and entrees, refill drinks and bread, check back after 2 minutes to validate order, accommodate needs, pre-bus unused items How long do you have to deliver appetizers? ✔✔6-8 min how long do you have to deliver salads? ✔✔5 min how long do you have to deliver entrees? ✔✔12-15 min After they receive their food, when should you check on your guests? ✔✔2 min/2 bites What are three words to describe respond? ✔✔kind, courteous, respectful what is going on during the respond step? ✔✔anticipate guests needs, maintain table (bread, peanuts, bev naps, pre-bus and trash), ask if they want refills, be check ready When should you stop automatically refilling non-alcoholic drinks? ✔✔once guests receive main entrees Give 3 examples of suggestive selling ✔✔petron or 1800? loaded (potatoes, fries, veg..)? start out with a hurricane margarita? or an ice cold bud light? what types of steak do we serve? ✔✔sirloin, dallas filet, porterhouse t-bone, new York strip, ft. worth ribeye, bone-in ribeye, prime rib describe different steak temperatures ✔✔rare- cool red center med-rare- warm red center med- hot pink center med-well- slightly pink center well- no pink How do you fill out a re-cook ticket? ✔✔table, pivot point, server, recook or upcook?, time, steak type, steak temp, and side What should you do if your guest are being sat without silverware? ✔✔get silverware on way to greet table What size sirloins do we offer? ✔✔6, 8, 11, 16 What size ribeye do we offer? ✔✔10, 12, 16, and 20 (bone-in ribeye) What size filet do we offer? ✔✔6, 8, and 3 (medallions) What size New York Strip do we offer? ✔✔8 and 12 What is a smother? How do you ring it in if you don't want mushrooms? ✔✔smother is sautéed mushrooms and onions, jack cheese, brown or cream gravy, ring it in and add No Mush on modifications What size prime rib do we offer? ✔✔10, 12, 16 How o you ring in a 20 oz sirloin? ✔✔Press largest sirloin and put add ounce till 20 oz What comes on the house salad? ✔✔tomatoes, eggs, croutons, and cheddar cheese What is the difference between our grilled chicken salad and chicken critter salad? ✔✔critterhot crispy tenders, jack and cheddar cheese grilled chiken- marinated chicken, jack cheese, red onions, and croutons What comes on steak filet salad? ✔✔greens drizzled with Italian dressing, with filet strips, blue cheese crumbles, bacon bits, red onions, tomatoes, croutons What dressings do we offer? ✔✔ranch, low fat ranch, Italian, blue cheese, honey mustard, thousand island, oil & vinegar, ceasar, honey french what sauce comes with our salmon ✔✔tartar sauce what sauce comes with our catfish? ✔✔creole mustard sauce How many shrimp come with a shrimp dinner? ✔✔10 (2 skewers) How many ribs come with a full slab? half slab? rib kick? ✔✔10-12, 5-6, 4 Can you get the ribs without bbq sauce? ✔✔yes Can you get pulled pork without bbq sauce? ✔✔no what comes on all our burgers? ✔✔lettuce, Onion, Tomatoes, American cheese What desserts do we offer? ✔✔big ol' brownie, strawberry cheesecake, granny's apple classic, we can also do a scoop of ice cream What toppings come on our smokehouse burger? ✔✔american and jack Cheese, sautéed mushrooms and onions, bbq sauce, lettuce, onion, tomato What temperature do we cook our pork chops? ✔✔ what sauce comes with our pork chops? ✔✔peppercorn sauce What comes on a smothered chicken? What should you ask every guest that orders a smothered chicken? ✔✔sautéed mushrooms and jack cheese What wines do we offer? ✔✔barefoot merlot, cupcake chardonnay, flip flop moscatto What are three buzz words for Respond? ✔✔kind, courteous, and respectful What are three buzz words for Thank You? ✔✔genuine, memorable, grateful What is happening during the thank you step? ✔✔drop check, make change quickly, show appreciation, and give heartfelt thank you How will you build regulars? ✔✔be attentive and personal, memorizing orders and names, invite them back and tell them to request to sit with you what is early dine? what items are offered? What times do we offer early dine? ✔✔11 entrees for 9.99 mon-thurs until 6 fri-sat until 4 6 oz. sirloin, roadkill, county friend sirloin, grilled bbq chicken, country fried chicken, chicken critters, pulled pork, grilled pork chop, grilled chicken salad, chicken Caesar salad, chicken critter salad What is wild west Wednesday? ✔✔8 oz sirloin for 9.99 What is our happy hour? What items do we offer? What time is happy hour? ✔✔mon-thurs till 6 fri-sat till 4 domestic beers for 2.50 and Petron margaritas for 5.25 (flavors extra .50) What is sirloin sunday? ✔✔11 oz sirloin dinner with two sides for 11.99 How do you handle guest complaint? ✔✔apologize and fix it to the best of your ability. then get a manager What does slam stand for? ✔✔Smile Listen Apologize Manager How many food running tickets should you have at the end of your shift? ✔✔20 Why is food running/side work important? ✔✔it keeps the restaurant running in a smooth and orderly fashion with guests getting their food right out the oven and servers being able to preform their job. Give 5 examples of teamwork ✔✔running food for other servers tables, restocking bev naps, restocking bread plates, refilling ice, seater help, refilling drinks for other tables if asked, helping out section buddy What forms of IDs do we accept? ✔✔drivers license, military ID, passport, state issued ID What are some signs of intoxication? ✔✔walking, slurred words, over friendly/aggressive, loud, sudden mood swings, heavy eyes What should you do if you suspect a guest is intoxicated? ✔✔get manager, ask guest about driving home