Progression: Field Tech V -VI
Conventional Latest 2023 Already
Passed
Toll free numbers ✔✔Allows customer to offer toll-free access to callers call triggers an inquiry
from the local telephone switch to a large datab
...
Progression: Field Tech V -VI
Conventional Latest 2023 Already
Passed
Toll free numbers ✔✔Allows customer to offer toll-free access to callers call triggers an inquiry
from the local telephone switch to a large database which translates the number into the actual 10
digit number so the call can be routed and completed
Automated attendant ✔✔A virtual switchboard operator that directs incoming callers to
appropriate extension
Automatic call distribution ✔✔A process of distributing numerous incoming calls to a specific
group of terminals callers are greeted by an automated message that notifies them they will be
placed on hold until someone is available
Roll over ✔✔Allows incoming calls when faced with a busy line to roll to the next number until
it finds a line that is available
Hunting ✔✔Allows multiple numbers to act as a single group and incoming calls will find an
available line within that group
Conference call ✔✔Links multiple parties into a single conversation
Call Transfer ✔✔Allows incoming calls to be transferred to either an external or internal number
Call forward ✔✔Allows customer to forward the phone to another phone number
Call return ✔✔Supplies the number of the last caller an option of automatically calling the party
back
Call waiting ✔✔Notifies a telephone user another incoming calls waiting to be answered this is
typically provided by a short tone on the phone or by use of a caller ID feature
Caller ID ✔✔Notifies the telephone in use of the name or phone number of an incoming caller
Call screening ✔✔Automatically routes selected incoming numbers to a message that states calls
are not being accepted at this time
Call block ✔✔Provides the ability to block select the types of incoming calls
3-way calling ✔✔Allows parties to converse at the same time during session user can place one
of the parties on hold to speak to the other privately
Speed dial ✔✔Allows programming of phone numbers for a fast one digit dialing
Repeat dial ✔✔Automatically redials a busy number or notifies the caller when the number is no
longer busy
Voicemail ✔✔An online answering machine that stores messages which can be retrieved in
managed at the customers convenience
Which piece of equipment in a VoIP phone system routes a call to the public switched telephone
network (PSTN) when the receiving location is from outside the PacketCable managed IP
network? ✔✔Gateway
What are the three sub-network interfaces managed by PacketCable? ✔✔Hybrid fiber/coax
(HFC), managed IP, and public switched telephone network (PSTN).
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