Master sales series Part 1 Questions and Answers Graded A

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Master sales series Part 1 Questions and Answers Graded A Vehicle Delivery Confirmation will unlock only when ________. ✔✔all contact information is entered for both customer and consultant. D... ealership employees receive 5 dollars for every DrivePlus Mastercard application processed, and ________ dollars for every account activated within 30 days of approval. ✔✔NOT 20 Wagoneer owners are automatically enrolled in Wagoneer Client Services at delivery of their vehicle. What is the length of this membership? ✔✔NOT three years What are three tools you can use to enroll an owner's vehicle in Connected Services? ✔✔OS+, Assist Button/Call, Vehicle touchscreen When it's fully charged and has a full tank of fuel, the Pacifica Hybrid will deliver a total driving range of up to ___ miles. ✔✔NOT 420 520 What is the best resource for up-to-date details on the exact range of features offered on each vehicle including, but not limited to, connected services? ✔✔Owner Support+ CX survey questions and reports are now based on _____. ✔✔NOT industry standards Not only do Certified Professionals earn higher Customer Satisfaction survey scores and achieve higher rates of retention than their non-certified counterparts, but they also sell an average of ______ more units per year. ✔✔30 Vehicle Delivery Confirmation will not be counted as a complete UNLESS all boxes on the checklist are checked AND ________. ✔✔the customer has signed their confirmation via dealer tablet or remotely using their own device Chrysler Pacifica Hybrid comes with a _______. ✔✔Level I 120-volt AC charging cord set The Technology Expert Recognition Program has been designed to increase the sales of performance and electrified vehicles, improve CX survey scores, improve Initial Quality Study (IQS) survey scores, and reduce service visits due to ______. ✔✔customers misunderstanding technological features Where do you find the EShop (formerly Online Retail Experience) webpage, Remote Selling Process, as well as the Commercial Selling Toolkit? ✔✔NOT DealerCONNECT homepage Resources tab on the learning center Wagoneer Ambassadors are steeped in the tradition of brand, knowledgeable and well-versed in explaining the features and benefits of their products, and ____. ✔✔passionate about providing a superior customer experience Which of the following is NOT a digital asset available on the Mopar Accessory Portal? ✔✔NOT Social media posts Business Cards According to promise 2 of the Wagoneer 10 Customer Promises, what kind of technology must be utilized throughout BOTH the sales and service processes? ✔✔tablet With the Uconnect app, the Mopar apps, and the Global Mobile apps all being available, how do you know which mobile app works for which vehicle? ✔✔OS+ will always point you and your customer to download the correct, most up-to-date app for a specific VIN Amazon Fire TV Built-In parental controls can be managed from which of a vehicle's screens? ✔✔Driver radio screen and front passenger screen Hybrid electric fuel economy is known as Miles Per Gallon Equivalent, or MPGe. What does this mean? ✔✔combined fuel efficiency of electric and gas operation More than any other factor, this can have a profound impact on the way a customer feels about their vehicle, the brand, the dealership, and Sales Consultant, and thus on the likelihood they will return for their next purchase or make a referral. ✔✔Transparency Which of the following is NOT true of the Street and Racing Technology, or SRT, engineering division? ✔✔Stellantis will no longer develop and sell SRT-Branded vehicles [Show More]

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