Communications MSSC Questions and Answers 100% Pass

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Communications MSSC Questions and Answers 100% Pass The sender needs to understand that miscommunication is the normal state of the communication process, especially the first attempt. ✔✔True ... The receiver recognizes the sounds the sender is making and transforms them into words and ideas in his own mind. What is this process called? ✔✔Decoding Which of the following is NOT part of an "I" statement? ✔✔Accusation Feedback is a special message sent by the receiver. ✔✔True Finishing the speakers sentences demonstrates how closely you are following what she's saying. ✔✔False Which of the following is NOT a category of noise? ✔✔Feedback While listening the receiver should ______________. ✔✔Suspend judgement Which of the following is a strength of written communication? ✔✔Creates a record _______________ is the process we use to transfer our ideas into symbols that can be understood by the receiver. ✔✔Encoding Which of the following is a weakness of electronic communication? ✔✔Doesn't transmit emotional content Which of these is a weakness of written communication? ✔✔No immediate feedback Which of the following is NOT a strength of spoken communication? ✔✔Allows you to reach information overload What is the special responsibility of the Receiver? ✔✔To not make negative assumptions While the Sender is speaking, the Receiver should __________. ✔✔Focus on content After you've finished listening, you should __________. ✔✔Ask the Sender for clarification Which of the following is a strength of spoken communication? ✔✔Allows for instant feedback Communication is a process by which we assign and convey meaning in an attempt to create shared what? ✔✔Understanding Which of the following describes a type of psychological noise? ✔✔Thinking someone isn't smart enough to understand You should listen closely and try to catch all the speaker's verbal mistakes. Is this statement TRUE or FALSE? ✔✔False When the Receiver is fully involved and taking full responsibility for the success of the communication process, she is engaged in what? ✔✔Active listening What is the process that helps you choose a language the Receiver will understand? ✔✔Filtering Where does a message begin? ✔✔In the Sender's mind In the communication model, what degrades the message accuracy? ✔✔Noise Communication begins with the formation of an idea. Is this statement TRUE or FALSE? ✔✔True Who is responsible when the communication process fails? ✔✔Both parties to the process Which part of the communication process helps overcome the negative effect of noise? ✔✔Feedback The emotional content of a message should be ignored. Is this statement TRUE or FALSE? ✔✔False Which of the following is a strength of electronic communication? ✔✔Large amounts of information can be transmitted very fast Which of the following is an example of non-verbal language? ✔✔frown Noise can interfere with the message. Is this statement TRUE or FALSE? ✔✔True What's the single largest obstacle in the way of effective communication? ✔✔Always thinking miscommunication is the other person's fault The Receiver's decoding job is easier than the Sender's encoding job. Is this statement TRUE or FALSE? ✔✔True When people cross their arms, it could mean __________. ✔✔They're defensive Who initiates the communication process? ✔✔The sender What do we mean when we say a message has been encoded? ✔✔It has been converted into symbols we can see or hear What is the most important responsibility of the Sender? ✔✔brainstorming Which of the following is NOT an example of the Receiver fulfilling his role and giving good feedback? ✔✔Assuming he understood everything The medium can be as important as the message. Is this statement TRUE or FALSE? ✔✔True [Show More]

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