Communications MSSC Questions and
Answers 100% Pass
The sender needs to understand that miscommunication is the normal state of the communication
process, especially the first attempt. ✔✔True
The receiver recognizes
...
Communications MSSC Questions and
Answers 100% Pass
The sender needs to understand that miscommunication is the normal state of the communication
process, especially the first attempt. ✔✔True
The receiver recognizes the sounds the sender is making and transforms them into words and
ideas in his own mind. What is this process called? ✔✔Decoding
Which of the following is NOT part of an "I" statement? ✔✔Accusation
Feedback is a special message sent by the receiver. ✔✔True
Finishing the speakers sentences demonstrates how closely you are following what she's saying.
✔✔False
Which of the following is NOT a category of noise? ✔✔Feedback
While listening the receiver should ______________. ✔✔Suspend judgement
Which of the following is a strength of written communication? ✔✔Creates a record
_______________ is the process we use to transfer our ideas into symbols that can be
understood by the receiver. ✔✔Encoding
Which of the following is a weakness of electronic communication? ✔✔Doesn't transmit
emotional content
Which of these is a weakness of written communication? ✔✔No immediate feedback
Which of the following is NOT a strength of spoken communication? ✔✔Allows you to reach
information overload
What is the special responsibility of the Receiver? ✔✔To not make negative assumptions
While the Sender is speaking, the Receiver should __________. ✔✔Focus on content
After you've finished listening, you should __________. ✔✔Ask the Sender for clarification
Which of the following is a strength of spoken communication? ✔✔Allows for instant feedback
Communication is a process by which we assign and convey meaning in an attempt to create
shared what? ✔✔Understanding
Which of the following describes a type of psychological noise? ✔✔Thinking someone isn't
smart enough to understand
You should listen closely and try to catch all the speaker's verbal mistakes. Is this statement
TRUE or FALSE? ✔✔False
When the Receiver is fully involved and taking full responsibility for the success of the
communication process, she is engaged in what? ✔✔Active listening
What is the process that helps you choose a language the Receiver will understand? ✔✔Filtering
Where does a message begin? ✔✔In the Sender's mind
In the communication model, what degrades the message accuracy? ✔✔Noise
Communication begins with the formation of an idea. Is this statement TRUE or FALSE?
✔✔True
Who is responsible when the communication process fails? ✔✔Both parties to the process
Which part of the communication process helps overcome the negative effect of noise?
✔✔Feedback
The emotional content of a message should be ignored. Is this statement TRUE or FALSE?
✔✔False
Which of the following is a strength of electronic communication? ✔✔Large amounts of
information can be transmitted very fast
Which of the following is an example of non-verbal language? ✔✔frown
Noise can interfere with the message. Is this statement TRUE or FALSE? ✔✔True
What's the single largest obstacle in the way of effective communication? ✔✔Always thinking
miscommunication is the other person's fault
The Receiver's decoding job is easier than the Sender's encoding job. Is this statement TRUE or
FALSE? ✔✔True
When people cross their arms, it could mean __________. ✔✔They're defensive
Who initiates the communication process? ✔✔The sender
What do we mean when we say a message has been encoded? ✔✔It has been converted into
symbols we can see or hear
What is the most important responsibility of the Sender? ✔✔brainstorming
Which of the following is NOT an example of the Receiver fulfilling his role and giving good
feedback? ✔✔Assuming he understood everything
The medium can be as important as the message. Is this statement TRUE or FALSE? ✔✔True
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