MSSC Test 1 Questions and Answers Already Graded A

MSSC Test 1 Questions and Answers Already Graded A Vendors could be considered what type of customer ✔✔external To ensure that a team has __________ meetings, rules for team behavior should be enforced. ✔✔productive ...

MSSC Test 1 Questions and Answers Already Graded A Vendors could be considered what type of customer ✔✔external To ensure that a team has __________ meetings, rules for team behavior should be enforced. ✔✔productive Product design teams should provide an environment that encourages team members to __________. ✔✔Add their design ideas freely In customer service, it is important to __________ ✔✔look into the customer's problem, find a solution, and follow through Top level management must support a team for it to be __________. ✔✔successful Promoting competition among teams or departments __________. ✔✔Is not a reason to set measurable team goals During a team meeting, any solutions to the problem being discussed that do not meet one or more of the must-have criteria should be __________. ✔✔eliminated Improving external customer satisfaction is the main objective of __________ ✔✔customer service departments The __________ of the product describes the features required for the product to perform the tasks for which it was intended. ✔✔function A(n) __________ customer is a person or organization that receives services or products in exchange for compensation. ✔✔External In a team, the __________ is one who will stimulate or guide the group to think of ideas. ✔✔facilitator __________ is a design methodology that designs features into the product that make it cheaper to manufacture while maintaining its ability to perform its intended function. ✔✔Design for Manufacturing and Assembly (DFMA) When a team is formed to tackle a problem, a __________. ✔✔team kickoff meeting is held to get everyone up to speed on the task and meet each other The first stage in a team development process is an awkward stage for the team members called __________. ✔✔forming When a team sets objectives that they wish to accomplish, care should be taken to ensure that these objectives are __________. ✔✔measurable Which type of customer service information stored in a database could help to improve product quality? ✔✔concerns customers have with specific products Which of the following is not used as a problem analysis tool? ✔✔Shipping manifest __________ is a technique teams use for generating as many ideas as possible. ✔✔brainstorming Supervisors should set measurable objectives to __________. ✔✔have good performance criteria for review of employee performance Teams should strictly enforce rules about __________ to minimize conflict. ✔✔Arguing A team should develop a spending plan as part of their decision making process __________. ✔✔to ensure that they do not exceed the amount of money allocated to the project Customer satisfaction should always be the first objective considered when developing __________. ✔✔New or improved products Reaching a __________ means that although the chosen solution may not be the first choice of everyone on the team, each member supports that solution as a viable option. ✔✔consensus __________ involves every employee in the company continually looking for ways to improve processes, and eliminate wasteful actions. ✔✔Continuous improvement People working together discussing issues and making decisions are key elements of a __________ ✔✔successful work group Company objectives and production goals are important pieces of data to a __________. ✔✔Self-directed work team Engineers working with manufacturing to become aware of tooling limitations and other problems that may increase production time and cost is an example of __________. ✔✔concurrent engineering Product designers should always consider the effects of tooling design and cost during __________. ✔✔Prototype development Customer service refers to the people and other resources a company devotes to __________. ✔✔assisting customers Teamwork, concurrent engineering, tools and techniques are needed in order to make __________ productive. ✔✔product introduction __________ must know all the team roles ✔✔A team leader When a customer service agent answers the phone, they should try to answer between the __________. ✔✔second and the fourth ring To be successful, __________ must be tied to the company's business plan. ✔✔Team goals