MSSC Introduction to Quality Questions
and Answers Rated A+
The number of defects produced is a measure of __________. ✔✔The effectiveness of a quality
assurance system
A worker should __________ any time the worker
...
MSSC Introduction to Quality Questions
and Answers Rated A+
The number of defects produced is a measure of __________. ✔✔The effectiveness of a quality
assurance system
A worker should __________ any time the worker notices a minor quality problem that is not
critical to product function or performance. ✔✔Notify the supervisor to determine the correct
action to take
To identify and eliminate waste (non-value added) activities proves a company is operating in
__________. ✔✔A continuous improvement environment
To reduce variation, minimize defects, and to shorten cycle time are considered __________
goals. ✔✔Quality
The quality plan documents how the company is going to reach its quality goals in the scope of
the __________. ✔✔Quality management system
__________ should be validated and approved to ensure accuracy. ✔✔Standard operating
procedures
A history of dependability and customer satisfaction should be considered when __________.
✔✔Evaluating a potential supplier
Greater variations in a process may occur when __________. ✔✔Unapproved process
adjustments are performed
The quality management system that dedicates a full time team to solving problems is called a
__________ QMS. ✔✔Six Sigma
Everyone within an organization is responsible for __________ quality. ✔✔Improving
Kaizen, Kanban, and 5S are just a few of many elements used in a(n) __________ operation.
✔✔Just In Time (JIT)
The systematic way to eliminate activities that do not add value to the product in all processes
from customer order to delivery is called __________. ✔✔Lean manufacturing
The purpose of ISO 9000 is to help companies __________.
- Improve quality ✔✔Improve quality
Companies typically include policies and procedures for continuous improvements as part of
their __________. ✔✔Quality assurance system
5S is a lean manufacturing technique that focuses on creating a(n) __________. ✔✔Clean and
orderly work area
An employee should report to their supervisor if the following situation occurs: ✔✔There is an
increase in the number of defective parts produced by a machine.
Joseph M. Juran, W. Edwards Deming, and C. Phillip Crosby contributed to the various
approaches of __________. ✔✔TQM, Total Quality Management
To make sure the appropriate parties are notified, use a __________.
- Text message service ✔✔Predetermined distribution list
Defect prevention is the __________ of the four types of quality costs.
- Least difficult to accomplish ✔✔Most cost effective
The performance of the product as viewed by the customer is ultimately the most important
measure of __________. ✔✔Product quality
Spreadsheets are used to perform calculations in __________ and produce graphs. ✔✔Rows and
columns
Product development teams should perform a(n) __________ as early as possible during their
design process. ✔✔Design Failure Mode and Effects Analysis
Companies often __________ to create a baseline measurement for improvements in machine
performance. ✔✔Establish a metric
Eliminating quality variances will result in __________. ✔✔Improved process quality
First piece inspection is required for __________. ✔✔Documenting repeatable setups
Of the four roles of management, controlling covers which of the following actions:
✔✔Monitoring actual to standard work performance
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