MOA Certification Study Guide

MOA Certification Study Guide a medical administrative assistant should take which of the following actions to be in compliance with OSHA? - ✔✔participate in training concerning infection control which of the followin ...

MOA Certification Study Guide a medical administrative assistant should take which of the following actions to be in compliance with OSHA? - ✔✔participate in training concerning infection control which of the following root words means "swallow"? - ✔✔Phag A patient has a diagnosis of hypertension. Which of the following describes hypertension? - ✔✔High Blood Pressure When a medical administrative assistant communicates information that contains PHI, which of the following means is appropriate? - ✔✔Letter Microsoft Excel is an example of which of following types of programs? - ✔✔Spreadsheet Application At which of the following times should the medical administrative assistant pull a patient's daily chart? - ✔✔the evening before the patient's appointment A provider's office receives a remittance advice showing a denial code. The medical administrative assistant creates a formal written request for review of the rejected claim. The assistant should use which of the following formats? - ✔✔claim appeal Which of the following is the best way for a medical administrative assistant to address a collection of copayment? - ✔✔"how would you like to pay today?" Which of the following actions is required by a patient when requesting a copy of his medical record? - ✔✔complete a Record Release Authorization After deactivating the security system, which of the following actions should a medical administrative assistant take next when opening the office in the morning? - ✔✔access the answering service which of the following actions is appropriate for a medical administrative assistant to take when processing incoming mail? - ✔✔shred unwanted mail A medical administrative assistant is asked to schedule a CXR for a patient. The assistant should make an appointment for which of the following? - ✔✔An X-ray of the chest A medical administrative assistant in a multi-specialty practice is scheduling an appointment for a patient who has arrhythmia. The assistant should schedule an appointment with which of the following providers? - ✔✔cardiologist Which of the following must be provided to a patient on a first visit, as required by HIPAA? - ✔✔notice of privacy practices Which of the following parties owns a patient's physical medical record? - ✔✔the provider According the the affordable care act (ACA) of 2010, what is the maximum allowable time from the date of service that a claim can be submitted to Medicare? - ✔✔12 months Which of the following office procedures is outside the scope of practice of a medical administrative assistant? - ✔✔Signing for a court-ordered subpoena issued for the office which of the following allows employees access to information regarding work place safety? - ✔✔right-to-know law Which of the following is a medical administrative assistant's function in the audit process? - ✔✔maintaining day sheets a collected specimen needs to be sent to an outside laboratory. Which of the following actions is within the scope of a practice of a medical administrative assistant? - ✔✔process the requisition for shipment A provider is running 30 minutes behind schedule because of an early morning emergency. Which of the following actions should a medical administrative assistant take to maintain effective scheduling in the office? - ✔✔inform waiting patients that an emergency has caused a delay in the schedule and that they can wait or reschedule A patient is identified as a smoker in her medical record and requests a medical record amendment due to her cessation of smoking 15 years earlier. Which of the following sections of the Patient's Bill of Rights is the patient exercising? - ✔✔confidentiality of health information After opening a report from a patient's previous provider, which of the following is the medical administrative assistant's next step? - ✔✔give the report to the patient's current provider for review which of the following is the purpose of an encounter form? - ✔✔to save time and improve accuracy in data entry a medical administrative assistant instructs a patient to arrive on Monday at 9 am for cast removal because the provider is only available on Monday mornings for that procedure. Which of the following methods of scheduling is the assistant using? - ✔✔clustering Which of the following abbreviations is a type of insurance plan? - ✔✔POS Which of the following is the primary reason for a medical administrative assistant to document no shows and cancelations with less than 24-hours notice? - ✔✔to maintain schedule integrity A patient presents to the providers office with flu-like symptoms. Which of the following actions should the medical administrative assistant take first? - ✔✔move the patient to an isolated location Providers should use which of the following when a procedure is excluded from the Medicare fee schedule? - ✔✔advance beneficiary notice (abn) Obtaining vital signs against a patients will is an example of which of the following offenses? - ✔✔battery prior to a patient leaving the office, she is asked to pay 10% of the $100 office visit. Which of the following best describe this fee? - ✔✔coinsurance A provider prescribes an EKG for a patient who has a rapid heart rate. Which of the following should be recorded as the reason for the EKG? - ✔✔tachycardia which of the following is a disease-causing organism - ✔✔pathogen a medical administrative assistant receives a telephone call from four patients. which of the following calls indicates a need for immediate attention - ✔✔a patient who reports a difficulty in breathing When a medical administrative assistant makes arrangements for a staff member to attend a conference, which of the following is the most important step for keeping the office informed? - ✔✔distribute the travel itinerary a medical administrative assistant should take which of the following actions when documents a prescription refill? - ✔✔date and initial the prescription refill in the patients medical record which of the following actions is appropriate for a medical administrative assistant to take when providing preoperative instructions to a patient who is anxious? - ✔✔allow extra time to reinforce the instructions A patient calls with a question about her prescription dosage as it relates to her condition. Which of the following actions is appropriate for the medical administrative assistant to take? - ✔✔take a message for the physician which of the following actions is appropriate for a medical administrative assistant to take before scheduling a person for surgery? - ✔✔verify the patient's benefits a provider request a medical administrative assistant to schedule an electroencephalogram for a patients. which of the following statement by the assistant is an appropriate explanation of this procedure to the patient? - ✔✔"this procedure record your brain's electrical activity" a patient, who previously smoked on a regular basis, no longer smokes. Which of the following abbreviations represents the section of the medical records in which this information should be documented? - ✔✔PHI a patient is seeking a second opinion for an upcoming surgical procedure and has a referral from a provider. When the patient calls to schedule the appointment, which of the following actions should a medical administrative assistant take to assist in the process? - ✔✔verify the patients insurance is acceptable by provider which of the following root words means "abdominal wall"? - ✔✔lapra/o When creating a retention schedule for patient medical records, a medical administrative assistant should consult which of the following? - ✔✔state guidelines to which of the following departments should a patient go for a WBC count? - ✔✔laboratory a provider refers a patient to a specialist for carcinoma. The medical administrative assistant should schedule an appointment with which of the following specialist? - ✔✔oncologist which of the following describes a difference between Medicaid and medicare? - ✔✔medicare is funded by federal and medicaid is funded by state and federal which of the following should a medical administrative assistant consult to find the proper method of scheduling an appointment for a particular office? - ✔✔practice policy manual a patient wants to update their medical record to include medication sensitivity that he had failed to provide. Which of the following actions should the medical administrative assistant take? - ✔✔make a new entry to update the previous information when preparing a claim, a medical administrative assistant should use which of the following formats when entering a date of birth? - ✔✔MM/DD/YYYY a new patient provides a medical administrative assistant with her parent's Medicare card. The patient states that is a dependent and is eligible to use the card. Which of the following actions should the assistant take? - ✔✔explain to the patient that medicare does not cover dependents which of the following is the appropriate procedure for a medical administrative assistant when handling a rejected health insurance claim? - ✔✔verifying coding compliance and resubmit the claim for adjudication which of the following letter styles is the most efficient? - ✔✔block who is responsible for obtaining preauthorization for inpatient hospitalization? - ✔✔the provider performing the procedure which of the following medical terms refers to the removal of all or part of an organ or tissue - ✔✔lymphadenectomy a new patient leaves the office because the practice does not accept his insurance. Which of the following actions should the medical administrative assistant take to prevent this scenario? - ✔✔verify insurance eligibility prior to scheduling new patients a patient who has medicare insurance is cover for both inpatient and outpatient services under the same part of medicare. Which of the following parts of medicare cover the patient - ✔✔part c in which of the following locations should a medical administrative assistant store valued office items, such as checkbooks, prescriptions pads, and access keys? - ✔✔in a locked box which of the following forms is used to submit health insurance claims for inpatient services in a facility or hospital? - ✔✔UB-04 which of the following is the best way for a medical administrative assistant to greet an established patient who is entering the physician's office for an appointment? - ✔✔"Good afternoon, Mrs. Johnson" Prior to an invasive procedure, a patient asks a medical administrative assistant about other options that are available. Which of the following actions should the assistant take? - ✔✔advise the patient to ask the provider about alternatives which of the following describes stream scheduling? - ✔✔a patient's appointment is from 9:00- 9:15 which of the following actions should a medical administrative assistant take if a patent has an existing workers' compensation case? - ✔✔obtain the carrier case number which of the following information is included in an explanation of benefits (EOB)? - ✔✔claim adjustments Which of the following section of a patient's progress note contains the reason for the visit - ✔✔CC a medical administrative assistant is providing a patient with instruction about an upcoming mammogram. Which of the following actions - ✔✔ask the patient to restate the instruction which of the following is a court order to mandate appearances and produce medical records for a trial? - ✔✔subpoena duces tecum a patient refuses to pay his copayment. Which of the following actions should the medical administrative assistant take? - ✔✔inform the patient that the copayment is due at the time of service which of the following is an appropriate action to take when updating patient demographics information ? - ✔✔check that the patient signed and dated the patients information form Which of the following is the abbreviation for an electroencephalogram? - ✔✔EEG A patient who has Medicare and had an annual wellness visit (AWV) 10 months ago calls to schedule their next one within the week. which of the following actions is appropriate for the medical administrative assistant to take? - ✔✔explain that the AWV cannot be scheduled for another 2 months a patient, who previously smoked on a regular basis, no longer smokes. Which of the following abbreviations represents the section of the medical record in which this information should be documented? - ✔✔PH which of the following suffixes relates to falling or prolapsing? - ✔✔-ptosis At which of the following times should the medical administrative assistant pull a patients daily chart? - ✔✔the evening before the patients appointment a medical administrative assistant is reviewing the release form of a patient who is a dependent minor. The assistant should ensure that who of the following signed the release form? - ✔✔the legal custodian which of the following is responsible for setting the standards for protection against bloodborne pathogens? - ✔✔OSHA