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Gartner Quiz 1

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Gartner Quiz 1 What is the Global Services & Delivery Mission? - ✔✔- Global Services & Delivery's mission has two parts. 1. Connecting clients with Gartner's insights, advice, and tools. 2. Maximizing client value through high value engagements aligned with Mission Critical Priorities What are the 3 Global Services & Delivery Hallmarks? - ✔✔ 1. Client obsession 2. One Gartner Alignment 3. Consistent Value Delivery What are the 4 MCP Categories? - ✔✔ 1. Revenue 2. Cost 3. Quality 4. Compliance What are Gartner's 3 main business segments - ✔✔Conferences, consulting, and research The 3 types of retention are: - ✔✔ 1. Wallet retention 2. Unit retention 3. Individual retention What is the name of GS & D Executive Vice President? - ✔✔Scott Hensel How would you define a Magic Quadrant? - ✔✔The Magic Quadrant provides clients with a wide-angle view of the relative market positions of competitors within a specific market How would you define the Score Diagnostic Family? - ✔✔The score diagnostic family uses maturity assessments to help clients understand which of their internal activities have maturity gaps that need to be corrected to achieve the organization's strategy Name at least 3 functions/practices under the GBS side of the business. - ✔✔Finance, Supply Chain, Marketing, Legal, and Sales (Anything not IT) What are 3 ways we help HTTP clients? - ✔✔We HTTP clients: 1. make more money 2. grow through insight 3. Understand of CCMT Which two elements of Gartner.com have the greatest positive impact on retention? - ✔✔Ignition Guides and Toolkits Which resources provide step by step guidance to our clients? - ✔✔Ignition Guides & Tool Kits Define a Client Initiative - ✔✔A client initiative (CI) is > the client's definition of the initiative that will solve their MCP, as stated in their own words Define a Corporate Objective - ✔✔A corporate objective is how a company measures success in a given year, usually in financial terms The Hype Cycle shows information regarding: - ✔✔The Hype Cycle shows information regarding the maturity and adoption of technologies and applications. It educates the client on emerging technologies through 5 key phases (innovation trigger, peak of inflated expectations, trough of disillusionment, slope of enlightenment, plateau of productivity). How would you describe an Ignition Guide - ✔✔An ignition guide is a roadmap that provides clients with the steps and resources needed to execute key priorities while maintaining budget, time, and quality What should you include on your agenda for a first meeting with an internal partner? - ✔✔- Your first agenda should include: o Introductions and Rapport o Roles and Values o Responsibilities and Teamwork o Renewals and risk What information do you need to capture to have "5" scoring value statement? - ✔✔A 5 scoring value statement must have 1. MCP 2. Insights 3. Decisions 4. Actions 5. Tangible Benefits The 4 value capture programs are: - ✔✔1-3. Bench-, Buy-, and Budget-Smart 4. Document Review BenchSmart - ✔✔Gartner's internal maturity assessment focused on spending and staffing. BuySmart - ✔✔Gartner's end-to-end assistance with technology buying including vendor negotiations BudgetSmart - ✔✔Best practice research to lower internal costs through data-driven decisions Document Review - ✔✔Document reviews that help clients adjust their product roadmaps and strategic plans

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