HUC Certification Practice Exam

HUC Certification Practice Exam This specialist treats medical conditions of the lungs: physiatrist, psychologist, proctologist, or pulmonologist. - ✔✔pulmonologist To schedule a patient for services such as nuclear m ...

HUC Certification Practice Exam This specialist treats medical conditions of the lungs: physiatrist, psychologist, proctologist, or pulmonologist. - ✔✔pulmonologist To schedule a patient for services such as nuclear medicine scans or ultrasounds, which of the following departments should the health unit coordinator contact? Diagnostic imaging, physical medicine, clinical laboratory, or cardiovascular services - ✔✔diagnostic imaging This term is the correct spelling for the illness known as inflammation of the liver. - ✔✔Hepatitis A laparotomy is an incision into which body cavity? Thoracic cavity, cranial cavity, pelvic cavity, or abdominal cavity. - ✔✔abdominal cavity A patient with a possible tumor in the lower bowel may be scheduled for a: sigmoidoscopy, cystoscopy, gastroscopy, or bronchoscopy. - ✔✔sigmoidoscopy An order is written for a patient to receive packed red blood cells. Which department should the health unit coordinator contact? Hematology, chemistry, blood bank, or serology. - ✔✔blood bank Which of the following is an example of a vital sign? HOB, CBC, B/P, or KUB - ✔✔B/P According to the written order, which of the following medications would be administered by mouth? KCl 20 meq added to each IV bad, Amoxicillin 250 mg po q8hrs, PCA Morphine 2mg, or Demerol 25 mg IM STAT - ✔✔Amoxicillin 250 mg po q8hrs This term identifies the level or care a patient requires based on medical needs and is used to assist with determining the staff to patient ratio: adjustment, assignment, acuity, or alignment. - ✔✔acuity Telephone etiquette suggests answering the telephone by which ring? Second ring, third ring, fourth ring, or fifth ring. - ✔✔third ring Downtime forms may include the following form for documentation of new medication orders: MDI, MRI, MAR, or MEC. - ✔✔MAR Recognition that an organization has met a certain group of standards is known as: accountability, accreditation, achievement, or acclimation. - ✔✔accreditation Placing a patient in a private room with negative pressure air flow and using a mask when entering the room is which type of isolation? Standard isolation, contact isolation, airborne isolation, or skin isolation. - ✔✔airborne isolation This government agency is concerned with the health and safety of workers: OSHA, DEA, FDIC, or HUD. - ✔✔OSHA Which of the following sets of information on a surgical consent is correct? Mr. Smith, appendectomy, Dr. Jones; John Smith, appy, Jim Jones; J. Smith, appendectomy, Dr. Jones; John Smith, Appendectomy, Dr. James Jones - ✔✔John Smith, Appendectomy, Dr. James Jones Which of the following should the health unit coordinator include when answering the phone? 1. Hello, 2nd floor nurses' station, how may I help you 2. 2nd floor nurses' station, Mary speaking, health unit coordinator 3. Good morning, 2nd floor, hold please 4. 2nd floor nurses' station, how may I help you - ✔✔2nd floor nurses' station, Mary speaking, health unit coordinator Placing admissions and transfers on the unit census board is regulated by this guideline: FEMA, OSHA, HIPPA, or FDA. - ✔✔HIPAA Which of the following statements is true regarding paper or downtime forms? Erasing entries in case of errors is permitted, entries may be made in pencil or ink, entries must be legible and accurate, or making up your own abbreviations saves time. - ✔✔Entries must be legible and accurate. An outside EKG report arrives at the work station for a patient on the unit. What is the appropriate action for the health unit coordinator? Call the office and ask for the report to be entered electronically into the EMR; Scan the EKG report into the patient's EMR; Place the EKG report in the downtime folder; or Asking the charge nurse what to do with the report. - ✔✔Scan the EKG report into the patient's EMR A person from an outside agency approaches the work station asking to see a patient. What should the health unit coordinator do first? Direct the person to the patient's room; ask the charge nurse to speak to the person; look or ask for identification of the person; or tell them to contact the patient's family. - ✔✔Look or ask for identification of the person One method to break the chain of infection is: sterilizing all supplies at the work station, practicing proper hand hygiene, wearing gloves at all times, or refusing admission to patients with a fever. - ✔✔Practicing proper hand hygiene. A family member slips and falls while walking on the unit. The health unit coordinator witnesses the event. What should the health unit coordinator do? Make a note to notify the charge nurse tomorrow, check the family member and assure them there is no injury, notify the charge nurse and complete an incident report, or instruct the family member to call their physician. - ✔✔Notify the charge nurse and complete the incident report A patient calls on the intercom and states they are having severe, crushing chest pain. What should the health unit coordinator do first? Call a code, ask questions to gather additional information, notify the nurse immediately, or place a call to the physician. - ✔✔Notify the nurse immediately During downtime, forms with discharged patient labels are found at the work station. What should the health unit coordinator do with the forms? Discard the forms into the trash, notify medical records to come pick up the forms, shred the forms in the unit shredder, or cross out the name on the label to use again and to save paper. - ✔✔shred the forms in the unit shredder The health unit coordinator overhears co-workers talking about a patient while riding on a crowded elevator. How should the health unit coordinator respond? Ignore the conversation since they are not taking part, report the incident to their supervisor, alert the patient and family of the incident, or call a security officer. - ✔✔report the incident to their supervisor A friend of the health unit coordinators asks them to look up some of their x-ray results on the health system information system. How should the health unit coordinator respond? "I can do that on the weekend when the manager is not around." "Call radiology on the phone and ask for the results yourself." "Your doctor must be really slow in calling reports to patients." "Due to privacy and confidentiality rules I am not permitted to do that." - ✔✔"Due to privacy and confidentiality rules I am not permitted to do that." The cath lab calls the health unit coordinator and asks for the "chest pain in Room 123" to be sent to the cath lab. How should the health unit coordinator respond? "What is the name of the patient you are referring to?" "You can have transport come pick them up now." "We will bring that patient right down to the Cath lab." "We are busy, so you will need to come pick the patient up." - ✔✔"What is the name of the patient you are referring to?" Teaching is an important part of the HUC position. Which one of the following is not an example of teaching that the Health Unit Coordinator may provide? Precepting a new HUC, teaching the staff how to use the new computer system, teaching a patient how to use the PHI system, or teaching a nurse how to give patient medications. - ✔✔Teaching a nurse how to give patient medications A patient is being discharged. The HUC should: Ask the patient a good day and time to make a follow up doctor appointment, make the follow up appointment for the first available day slot that is open, call the social worker and see what she thinks would be a good day and time for a follow up appointment, or not make the appointment and let the patient make their own appointment when they are home. - ✔✔Ask the patient a good day and time to make a follow up doctor appointment. A term used when an assumption is made that all members of a group look and act the same way. - ✔✔stereotyping Several tasks require completion at the same time. Please place the following tasks in order from most urgent to complete to least urgent: A. Completion of routine orders on a new admission. B. Transcribing STAT orders C. Notifying the nurse of STAT lab results D. Managing calls for a patient in a medical crisis - ✔✔D, B, C, A Seeing things from the viewpoint of patient, families, and coworkers is known as: trustworthiness, sympathy, credibility, or empathy. - ✔✔empathy An angry visitor approaches the desk claiming no one has been in to see his father this shift. What is the most appropriate way for the HUC to respond? - ✔✔"I see you are upset; what can I do for you now?" A patient is admitted to the unit and does not speak any English. The health unit coordinator should: ask the family what language the patient speaks and arrange for a translation, let the family know they will have to translate to her and all other healthcare workers, continue speaking English slowly to the patient and patiently waiting for a response, or give the patient a white board so they can write down what they need - ✔✔Ask the family what language the patient speaks and arrange for a translation application Several staff members are in a social media application and are posting about work. They ask the HUC to join them. The HUC should: - ✔✔Share with them the policy about social media accounts at the health system The health unit coordinator has to ask a patient what they would like for dinner. The patient is hard of hearing. The health unit coordinator should: - ✔✔Stand in front of the patient to ask them and repeat their choice back to them. A visitor stops at the health unit coordinator's desk at the same time the telephone is ringing. The health unit coordinator should: - ✔✔Assure the visitor she can help while asking the caller if she can place them on hold The health unit coordinator hears coworkers at the work station talking loudly about the movie they watched last night. The health unit coordinator should: - ✔✔Ask them to take the conversation away from the work station and to a private area A patient comes to the workstation without any clothes on. The health unit coordinator should: - ✔✔Get a blanket and help cover the patient and walk them back to their room A visitor stops at the health coordinator's desk. The visitor appears to be lost and their clothing is old and stained. The health unit coordinator should: - ✔✔Smile and ask the visitor if they can help them A health unit coordinator goes into the patient room to explain the call light system to the patient and their family. The health unit coordinator should: - ✔✔Demonstrate the system and ask the patient and family to use it while he is with them Late at night, a patient's family member approaches the health unit coordinator to say they are unhappy about an issue. The health unit coordinator should first: - ✔✔Ask the family member what she can do right now to help address the issue A coworker comes to the workstation and starts screaming at the health unit coordinator because she didn't order dinner for his patient. The health unit coordinator should: - ✔✔Ask him to come with her to finish discussing the issue in private In which of the following documents would the health unit coordinator most likely find information on guidelines and health system practices? - ✔✔policy and procedure manual Which of the following statements is true regarding health unit coordinator certification? One has to work as a health unit coordinator for one year before sitting for the exam, Certification at a facility requires you to stay at the facility, Certification increase professional mobility, or The certification period for the health unit coordinator is five years - ✔✔certification increases professional mobility A health unit coordinator is asked to join a committee to review errors and possible solutions that occur with EMR usage. This process is commonly known as: - ✔✔quality improvement The Health Unit Coordinator Certification Exam is based on: - ✔✔The NAHUC Content outline Professional development is completed: - ✔✔never, one continues learning (developing) their whole career Health Unit Coordinators are provided with-related education by all of the following except - ✔✔university courses A health unit coordinator wants to expand his role by taking on more responsibility. Which of the following tasks would be appropriate for the health unit coordinator to request to receive training? - ✔✔managing staffing and scheduling