TICO TEST SAMPLE

TICO TEST SAMPLE In representations is it required to show the price including GST/PST?No - ✔✔No, the total amount to be paid for travel services A regulation in support of an Act describes... - ✔✔How the rules will b ...

TICO TEST SAMPLE In representations is it required to show the price including GST/PST?No - ✔✔No, the total amount to be paid for travel services A regulation in support of an Act describes... - ✔✔How the rules will be enforced or applied A representation displayed on a billboard or bus board or any other medium with time or space limitation is NOT required to include? - ✔✔Registrant's business name, address and registration number Contributions to the Compensation Fund by registrants must be made - ✔✔Twice a year (at a six-month interval) A client buys a vacation package from ABC Tours on May 1. The departure date is June 15. ABC Tours pays the travel wholesaler on May 8. On which date must the travel wholesaler produce the tickets, vouchers, itinerary, and other related documents for the travel agent? - ✔✔June 1 (14 days before departure) Define Travel Agent: - ✔✔A person who sells, to consumers, travel services provided by another person All newspaper advertisements must include the following information: - ✔✔Business name, address, and TICO registration number According to the Travel Industry Act, 2002, a travel agent does NOT have to inform a client before booking... - ✔✔That some days can be cloudy, even in a sun destination Sally Rosa purchases a package tour from ABC agency that includes a return business flight. The airline end supplier becomes bankrupt during Sally's trip and she is stranded at the destination. She purchases a business class flight home and then makes a claim on the Compensation Fund. Will her claim for reimbursement of the flight home be successful? - ✔✔Yes, because the Fund will cover only the value of the unused portion of the original ticket T/F: The Fund will NOT reimburse travel agents for any commissions, any service charge owing on the travel services purchased by the customer, or travel services purchased through an Alberta travel agency - ✔✔True The best description of Ontario's Travel Industry Act, 2002, is that it... - ✔✔Sets down the rules under which travel retailers and travel wholesalers must operate in Ontario The phrase: "to promote a fair and informed marketplace where consumers can be confident in their travel purchases" is the: - ✔✔Mission/vision statement of TICO Which is NOT a Force Majeure? - Floods - Hurricanes - Riots - Mechanical - ✔✔Mechanical ABC, a wholesaler, has been selling XYZ Resort since the resort opened in 1965. ABC still puts a photograph of the resort from 1965 in the brochure to show off the location's beauty. In fact, the resort has NOT been upgraded or renovated since 1965 and has become run-down and outdated. Has ABC done anything wrong in its brochure? - ✔✔Yes, because the photograph does not accurately depict the current condition of the resort T/F: Mr. and Mrs. Smith are planning their dream golf vacation. The resort they wish to stay at is holding the Pebble Beach Open Golf Tournament during the week the couple wants to travel. The travel agent is obligated to inform the client of this fact - ✔✔True A consumer selects a package tour from a travel wholesaler's brochure. The hotel included in the package is some distance from town, which appeals to the consumer who wants a quiet location for her holiday. When she arrives at the hotel, she is upset by the non-stop noise outside her room as the hotel starts construction of a new swimming pool. Who is to blame for this consumer's dissatisfaction? - ✔✔The travel wholesaler, which should have disclosed in its brochure information about construction or renovation of the property Joe Smith is a travel agent with ABC Travel. He went out of his way to ensure that all the travel arrangements for Dorothy and David Black were "perfect". The couple paid ABC Travel and then ABC Travel forwarded the funds to the travel wholesaler. When the travel wholesaler declared bankruptcy and the Blacks' trip was ruined, Joe Smith made a claim on the Travel Industry Compensation Fund for the $75.00 service fee he charged as a destination specialist. What will TICO do? - ✔✔Refuse the claim because the Compensation Fund does not cover service fees ABC Travel puts an advertisement in the newspaper that announces a package holiday "From $999 and up" TICO would not consider this acceptable because... - ✔✔The Regulation states that consumers must know the exact cost of all the travel Claimants who wish to appeal to a Board decision are entitled to a hearing before the Tribunal as long as they mail or deliver a written request to the Registrar and the Tribunal within: - ✔✔15 days after being informed that their claim was denied Are travel agents and travel wholesalers (registrants) entitled to make a claim on the Compensation Fund? - ✔✔Yes, as long as they meet the requirements. What is an Act? - ✔✔Describes a particular set of rules Mr. White is planning a business trip to Tel Aviv in the next upcoming weeks. He wants to leave Toronto on Thursday, so he has Friday to recover from his long haul flight. On Saturday he will go to the National Bank to do business and return home Monday. What must the travel agent advise Mr. White? - ✔✔Banks in Tel Aviv are closed on Saturday Before counselling or advising a client, a travel agent must.. - ✔✔Inform the client of any counselling fee charged A travel wholesaler or travel agent who has acquired the rights to travel services for resale must.. - ✔✔Have a written agreement with any supplier whose travel services the wholesaler or agent is reselling Betsy, the travel agent, concludes the sale with the clients and tells them to go to the Canadian Foreign Affairs website to find out what documents they need. She thinks that Canadians may need a visa for the chosen destination, but she does not have the website on hand. Betsy's advice is.. - ✔✔Insufficient because a travel agent must advise clients about the specific travel documents needed Joe Smith makes a reservation through ABC Travel including air, car, and hotel. Upon arriving at his destination, Joe comes to know that the car rental agency has closed down due to bankruptcy. Is Joe eligible to make a claim through the Compensation Fund? - ✔✔No, The Fund does not reimburse consumers for car rental agencies. The client must be advised of what two insurances - ✔✔Trip Cancellation and Out of Province Health Which one of the following circumstances would NOT result in the travel agent having to offer the client a full refund or comparable alternative travel services? • where a contract permits a price increase, the cumulative increase is more than 7% of the total price (excluding increases caused by the GST or PST) • where the scheduled departure of any transportation is delayed or advanced by 12 hours or less • where the contract does not permit a price increase and the total price of the travel services is increased, whatever the amount or reason • where a different cruise ship has been substituted - ✔✔where the scheduled departure of any transportation is delayed or advanced by 12 hours or less Clark booked a tour package to a country where all the banks and restaurants are closed on Saturday, and shorts and T-shirts are not allowed in any of the temples or palaces. What are the Travel Agent's obligations in these matters? • None because in this case they specifically asked to travel to this country and therefore it can be assumed they did their research. • None, aside from explaining the travel documents needed for travel, Joe is not obligated to tell them anything. • The Travel Agent is responsible for telling the clients about standards of service at the destination that may be different from Canada. • The Travel Agent is responsible for telling the Clark's about the banks but not about matters that deal with eating in restaurants or how to dress when sightseeing. That is what guide books are for. - ✔✔The Travel Agent is responsible for telling the clients about standards of service at the destination that may be different from Canada. Who appoints the Registrar? - ✔✔TICO Board of Directors After making a sale, a travel agent must promptly issue the customer a statement, invoice or receipt. If this document is prepared by hand, it must be: • pre-numbered (in consecutive numbers, such as 101, 102, 103, etc.) • assigned a unique identifier • assigned letters in alphabetical order • pre-numbered (in random order, such as 115, 113, 120) - ✔✔pre-numbered (in consecutive numbers, such as 101, 102, 103, etc.) Who is responsible for determining whether all or part of a claim is eligible for reimbursement? - ✔✔TICO Board of Directors TICO works with which three groups to carry out its mandate? • Consumers, travel retailers, the federal government • Travel retailers, travel wholesalers, consumers • The travel industry, the provincial government, consumers • Suppliers, travel agents, consumers - ✔✔The travel industry, the provincial government, consumers Sally Smith belongs to a travel program. She saves up her points for two years until she has enough for a vacation package to a sun destination. The travel wholesaler noted in the brochure that the trip was valued at $2,500.00. After Sally transfers the points to the travel wholesaler, the wholesaler declares bankruptcy. Sally files a claim on the Travel Industry Compensation Fund for $2,500.00. Would her claim be eligible for reimbursement? • yes, because it is based on the stated value of the trip • no, because Sally did not actually pay money for the trip • yes, because air points are commonly used and have a monetary value • no, because travel wholesalers are not covered by the Compensation Fund - ✔✔no, because Sally did not actually pay money for the trip A couple gives their travel agent a deposit for a package tour. They obtain a receipt from her that says, "Balance of $500.00 due on September 27, 2010." The agent has also added the comment, "As discussed, some charges are non-refundable." TICO would view this receipt as • inadequate because, by law, the travel agent should have said, "As discussed on August 27 2010, some charges are not refundable." • inadequate because, by law, the travel agent must identify charges that are non-refundable • adequate because the travel agent has reminded the clients that the non-refundable charges were discussed during the sale of the package tour • adequate because the receipt includes the amount due, the date on which it is due, and the fact that some charges are non-refundable - ✔✔inadequate because, by law, the travel agent must identify charges that are non-refundable Joe and Sally are originally from Sudbury, but now live in Windsor. They depart from Toronto for a round-trip vacation package to Europe. When the supplier declares bankruptcy, Joe and Sally are stranded overseas. Under the trip completion provision in Ontario Regulation 26/05, where can Joe and Sally be returned, assuming that costs for each destination are approximately the same? • Toronto • Toronto or Windsor • Windsor • Sudbury - ✔✔Toronto or Windsor When payment is collected from the client the amount will be placed in a • Trust Account • Business Account • General Account • TICO Account - ✔✔Trust Account Which of the following details does NOT have to be included on an invoice: • marketing details • agency's and counsellor's identification • customer identification • travel service details - ✔✔Marketing Details A registrant does NOT need to offer the customer the choice of a full refund or comparable alternative travel services acceptable to the customer for which of the following? • where the contract permits a price increase, the cumulative increase is less than 7% of the total price • a different cruise has been substituted • the accommodation has been changed • where the contract does not permit a price increase and the total price of the travel services is increased, whatever the amount or reason - ✔✔where the contract permits a price increase, the cumulative increase is less than 7% of the total price Jane Smith has purchased a vacation package from ABC Travel. Prior to her departure the agency has been notified that the dates selected by Jane Smith are no longer available. ABC Travel must offer her • a full refund • a travel credit with ABC Travel • comparable alternative travel • option of a refund or comparable alternative travel - ✔✔option of a refund or comparable alternative travel If a consumer makes a claim against the Travel Industry Compensation Fund and the TICO Board accepts the claim, what is the maximum amount payable? • $5,000 per person • $5,000 per claim • depends on the cost, value, or quality of the travel services purchased • a calculation of $5 million evenly divided by the number of claims - ✔✔$5,000 per person Is the TICO registration number required to be printed on the invoice issued by the Travel Agency or Wholesaler? • no, as long as the agency or wholesaler is a registrant • no, the registration number is displayed at the agency • yes, if the booking is paid in full • yes, as per section 38 of the regulations - ✔✔yes, as per section 38 of the regulations For all forms of representation, any statement made about a price must be clear, comprehensible, and prominent. All representations must include: • A base price, all fees, levies, service charges, and surcharges • show a picture of the travel service being sold • A base price, all fees, levies, surcharges and service fees do not need to be included • A base price, Provincial Sales Tax (PST) and Federal Goods and Service Tax (GST) - ✔✔A base price, all fees, levies, service charges, and surcharges Which of the following reasons can claims against the Compensation Fund for the non-provision of travel services be made? • the failure of an airline or cruise line end supplier • travel services that the customer obtained with a voucher, certificate, coupon, or similar document that the customer did not pay for. • counseling fees paid to a travel agent • travel services that were to be received as a prize, award, or goodwill gesture - ✔✔the failure of an airline or cruise line end supplier Peter purchases a round trip ticket through ABC Travel. On his date of travel, Peter arrives at the airport and discovers that his flight will be delayed for a few hours due to weather in his arriving city. Peter calls ABC Travel and the travel agent advises it is best for him to wait until the weather clears as that will be the first available flight. What the travel agent did was: • correct, as per section 38 of the regulations • incorrect, he should be compensated for the inconvenience • incorrect, the agent should have offered a full refund • correct however the agent should have offered a free upgrade - ✔✔correct, as per section 38 of the regulations What does TICO stand for? • Travel Income Council of Ontario • Travel Industry Act, 2002 • Travel Industry Council of Ontario • Travel Industry Council of Ottawa - ✔✔Travel Industry Council of Ontario Which of the following is NOT part of the Travel Industry Compensation Fund? • contributions from registrants • contributions from consumers • recoveries of money paid from the Compensation Fund • income earned on the money in the Compensation Fund - ✔✔contributions from consumers The Fund will NOT reimburse travel agents for which of the following claims: • any commission and service charges owing • the travel agent has refunded the customer • provided alternative travel services • the travel agent has passed all or part of the customer's money to the travel wholesaler, airline or cruise line - ✔✔any commission and service charges owing A travel wholesaler can refuse to provide travel services if: • the customer has not paid a travel agent for the travel services • the travel wholesaler has given tickets (or other documents related to the travel services) to the travel agent for distribution to the customer • the travel agent has not yet paid the travel wholesaler for the travel services • the travel agent has paid the travel wholesaler for the travel services - ✔✔the customer has not paid a travel agent for the travel services Can the Registrar act as a Director? • yes, because the Registrar must be responsible for all decisions made • yes, because the Registrar is also the Chair of the Board of Directors • no, because the Director supervises the duties of the Registrar • no, because the Registrar supervises the duties of the Director - ✔✔no, because the Director supervises the duties of the Registrar