Ana no longer makes out checks to her utility company because she has arranged for her
monthly utility charge to be automatically debited from her bank account on the due date.
Ana is experiencing an example of automat
...
Ana no longer makes out checks to her utility company because she has arranged for her
monthly utility charge to be automatically debited from her bank account on the due date.
Ana is experiencing an example of automation known as __________.
online software application
importing/exporting data
customer billing
textfill/autocorrect
RATIONALE
Ana is encountering an example of automation known as customer billing. Automated
customer billing provides a better experience and helps companies to be paid faster as a
result of custom payment scheduling. Automatic billing enables businesses to provide
convenience to customers, and ensures predictable revenue.
CONCEPT
Process Automation and Computers
2
IT specialists must possess technical knowledge and work well with others if they are to be
successful.
Select the IT specialist who demonstrates a hard skill.
Noel monitors a virtual chat program to keep in touch with other members of the IT
department.
Elizabeth tracks her team's progress on a software development project.
Freddy uses problem-solving expertise to resolve an issue for the software development
team.
Maggie designs a new user interface for her company's master control panel.
RATIONALE
Maggie uses a hard skill when she designs software user interfaces. She acquired this
technical skill by completing software design and user interface courses. The IT specialists
in the other answer alternatives use soft skills to interact with team members. These soft
skills include collaboration, problem solving, and communication.
CONCEPT
Information Technology in the Workplace
3
Mark, Sean, and Jackie are members of a software development team.
Mark creates the documentation that outlines requirements for the development of new
software. Sean creates the system architecture, and builds software applications based on
system requirements. Jackie evaluates the new software by running tests to identify bugs
and other problems.
What is Mark's role on the software development team?
Software Designer
Software Analyst
Software Quality Assurance
Project Manager
RATIONALE
Software Analysts translate business needs and constraints into software requirements,
and share the requirements with other members of the development team.
CONCEPT
The Software Development Team
4
A large part of Kelly's job with a software development company is to monitor the servers
to ensure that they are not overloaded by the computers that are connected to them.
Kelly holds the position of __________ in the organization.
Infrastructure Manager
Support Analyst
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