MARKETING 421 Week 4 Quiz

University of Phoenix - MARKETING 421 Week 4 Quiz Multiple Choice Questions 1. A person who evaluates people primarily on the basis of their membership in a particular group is A. racist. B. exclusionary. C. n ...

University of Phoenix - MARKETING 421 Week 4 Quiz Multiple Choice Questions 1. A person who evaluates people primarily on the basis of their membership in a particular group is A. racist. B. exclusionary. C. naïve. D. prejudiced. 2. What term refers to the learned behaviors, beliefs, and attitudes that characterize a society or population? A. culture B. environment C. ethnicity D. race 3. What term refers to shared national origins or cultural patterns? A. culture B. environment C. ethnicity D. race 4. According to your textbook, you are ____________ if you have a basic understanding of others' customs, perspectives, backgrounds, and history. A. culturally competent B. ethnically knowledgeable C. racially experienced D. morally correct 5. Statements such as "women don't drive as well as men" and "white men can't jump" are both examples of A. racial prejudice. B. stereotyping. C. repressed anger. D. prejudgement. 6. Which of the following is the first step toward overcoming stereotypes and developing cultural competence? A. researching your own customs, perspectives, background, and history B. ignoring people's backgrounds C. exploring your own prejudices and stereotypes D. studying other cultures and customs 7. Which of the following is an important technique for both avoiding and handling conflicts? A. using "I" statements B. using reflective feedback C. asking questions D. providing supportive silence 8. Which of the following is NOT a recommended strategy for improving your listening skills? A. Demonstrate that you are listening with nonverbal indications like head nods, eye contact, "uh-huhs," and "OKs." B. Multitask in order to have time for listening even during busy periods in your life. C. Ask questions. D. Rephrase the speaker's statement to capture the essential message in different words. 9. _______________ is a subjective state in which people do not experience the level of connection they desire to have with others. A. Repression B. Acceptance C. Loneliness D. Depression 10. __________ is the term used to refer to physical differences that set one group apart from another. A. Diversity B. Race C. Ethnicity D. Culture 11. ___________ is a technique of verbal listening in which a listener rephrases what a speaker has said, trying to echo the speaker's meaning. A. Reflective feedback B. Insightful mirroring C. Conversational marker D. Questioning 12. Which of the following are important aspects of building friendships with others? Click all that apply. A. investing time in others B. finding time for "me time" C. accepting others as they are D. trying to convince others of your views E. showing concern and caring F. Answers a, c, & e are correct 13. Which of the following are components of a relationship as it moves beyond friendship? Click all that apply. A. refusal to accept change B. trust C. loyalty D. acceptance E. skepticism F. Answers b, c, & d are correct True / False Questions 14. Being comfortable with people whose backgrounds may differ from yours is a social necessity, but it matters less for career success. True False 15. Prejudice leads to discrimination. True False 16. Anyone can make a good friend. True False 17. If you are angry, it is important to say so. True False 18. When people argue, they say what they mean. True False 19. Tutoring at your local middle school helps develop cultural competence. True False 20. Conflict is not necessarily bad. True False 21. Relationships with others are a critical aspect of our well-being. True False 22. In good relationships, small annoyances often get in the way of deeper connections. True False