MiCollab
Installation and Maintenance Update Course
Software Release 9.1
Issue 3MiCollab 9.1 Installation and Maintenance Update Self-Study Course
ii
NOTICE
The information contained in this document is believed to
...
MiCollab
Installation and Maintenance Update Course
Software Release 9.1
Issue 3MiCollab 9.1 Installation and Maintenance Update Self-Study Course
ii
NOTICE
The information contained in this document is believed to be accurate in all respects but is not warranted
by Mitel Networks Corporation or any of its affiliates or subsidiaries (collectively “Mitel”). The information
is subject to change without notice and should not be construed in any way as a commitment by Mitel.
Mitel assumes no responsibility for any errors or omissions in this document. Revisions of this document
or new editions of it may be issued to incorporate changes. The document in its entirety or any part
thereof may not be reproduced or transmitted in any form by any means – electronic or mechanical – for
any purpose without the express written permission from Mitel Networks Corporation.
Trademarks
Mitel is a registered trademark of Mitel Networks Corporation.
Windows and Microsoft are trademarks of Microsoft Corporation.
BlackBerry is a trademark of Blackberry Limited.]
VMware, vMotion, vCenter, vCloud, vSphere, ESX, and ESXi are trademarks of VMware Incorporated.
Google and the Google logo are registered trademarks of Google Inc.
Firefox is a registered trademark of the Mozilla Foundation.
Other product names mentioned in this document may be trademarks of their respective companies and
are hereby acknowledged
MiCollab
Release 9.1
December 2019
© 2019 Mitel Networks Corporation
Personal use of this material is permitted. However, permission to reprint/republish this material
for advertising or promotional purposes or for creating new collective works for resale or
redistribution to servers or lists, or to reuse any copy righted component of this work in other
works must be obtained from Mitel Networks Corporationiii
Table of Contents
Course Description............................................................................................................... viii
Prerequisites..................................................................................................................... viii
Information Icons....................................................................................................................ix
Product Documentation ...........................................................................................................x
Getting Help ...........................................................................................................................xi
Training Support .................................................................................................................xi
Technical Support.............................................................................................................. xii
Technical Certification .......................................................................................................... xiii
Enhancements............................................................................................................1-1
Objectives........................................................................................................................ 1-1
Release 9.1 Feature Summary............................................................................................ 1-3
MiCloud Flex GCP ........................................................................................................... 1-3
MiCollab with MiVoice MX-ONE Improvements................................................................ 1-3
MiTeam Meetings ............................................................................................................ 1-3
MiCollab Client Improvements ......................................................................................... 1-4
6970 IP Conference Phone.............................................................................................. 1-5
MiCollab 9.1 Solution Lineup ............................................................................................... 1-6
Enhancement Details.................................................................................................2-1
MiVoice MX-ONE Features ................................................................................................. 2-3
MiCollab dynamic status call routing feature for incoming calls ........................................ 2-3
Click-to-Call (Call To) Functionality...................................................................................... 2-5
Click-to-call Modes and Link format ................................................................................. 2-5
Call Floater Window......................................................................................................... 2-6
CloudLink Integration (including MiTeam Meeting) ................................................3-1
Overview ............................................................................................................................. 3-3
Required Licensing for MiTeam Meetings............................................................................ 3-4
Introduction to the CloudLink Accounts Console.................................................................. 3-5
Summary of CloudLink Chat Integration Steps .................................................................... 3-7MiCollab 9.1 Installation and Maintenance Update Self-Study Course
iv
Applying MiTeam Meetings Subscription licenses ............................................................... 3-9
Summary of MiTeam Meetings Integration Steps .............................................................. 3-11
Enabling MiTeam Meetings for Existing MiVoice 5000 Users......................................... 3-16
Peering.............................................................................................................................. 3-17
Detailed Initial MiCollab – CloudLink Integration................................................................ 3-18
Creating a CloudLink Account on CloudLink Accounts Console..................................... 3-19
To create an Account administrator for the customer account........................................ 3-20
Welcome Email and Account Confirmation. ................................................................... 3-21
CloudLink Integration from MiCollab .............................................................................. 3-23
Validating Activation....................................................................................................... 3-25
Enable and disable CloudLink Chat ............................................................................... 3-26
Deactivate CloudLink Integration ................................................................................... 3-27
To re-establish CloudLink Connection............................................................................ 3-28
MiTeam Meetings Status Report ....................................................................................... 3-29
Generating a Report ...................................................................................................... 3-29
Example of Partner Administrators .................................................................................... 3-32
Regular Maintenance ........................................................................................................ 3-34
Enabling CloudLink features for Users........................................................................... 3-34
Deleting Users ............................................................................................................... 3-34
Changes to Users .......................................................................................................... 3-34
Troubleshooting................................................................................................................. 3-35
General CloudLink Failures............................................................................................ 3-35
Failure Reasons............................................................................................................. 3-36
MiTeam Meetings Errors................................................................................................ 3-37
Firewall (Internet Access)............................................................................................... 3-37
Install and Upgrade....................................................................................................4-1
Objectives........................................................................................................................ 4-1
General Overview................................................................................................................ 4-3
Host Platform ................................................................................................................... 4-3v
Licensing.......................................................................................................................... 4-4
Software Download Center .............................................................................................. 4-7
Software .......................................................................................................................... 4-9
Deployment Options.......................................................................................................... 4-10
LAN Deployment............................................................................................................ 4-10
LAN Deployment + MiVoice Border Gateway Web Proxy (DMZ).................................... 4-11
LAN Deployment + MiVoice Border Gateway Teleworker (DMZ) ................................... 4-12
LAN Deployment + MiVoice Border Gateway Web Proxy (Network Edge) ..................... 4-13
Network Edge Deployment ............................................................................................ 4-14
vSphere Deployment ..................................................................................................... 4-15
vSphere Deployment + MiVoice Border Gateway (Teleworker and Web Proxy)............. 4-16
MiCollab Server Installation............................................................................................... 4-17
Task Summary - New Installation (Industry Standard Server) ........................................ 4-20
MiCollab Virtual Appliance................................................................................................. 4-24
Overview........................................................................................................................ 4-24
Requirements ................................................................................................................ 4-24
Limitations...................................................................................................................... 4-25
Disclaimer...................................................................................................................... 4-25
Summary - New Deployment of Virtual Appliance.......................................................... 4-26
Upgrading to Release 9.1.................................................................................................. 4-27
Conditions...................................................................................................................... 4-27
Major Release Upgrade ................................................................................................. 4-28
Service Pack Upgrade ................................................................................................... 4-30
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