BUS 541, Understanding Conflict Sophia.

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Understanding Conflict Sophia. Roommates Stan and Peter have been in a conflict situation since Stan accused Peter of stealing money from his wallet. This morning while Peter was in the bathroom, Sta... n took Peter's wallet from the kitchen table and hid it. "Now we'll see how he likes it when something important to him goes missing," he said as he left. Later that morning, Peter was frantically searching for his wallet. "I thought I left it on the kitchen table! All of my ID's and money are in my wallet. If I can't find it soon, I have no way to get to class on time, and I have a major presentation to give today!" What stage of conflict are Stan and Peter in? • Crisis Stage • Post-conflict Stage • Misunderstanding Stage • Discomfort Stage 2 Conciliation and shuttle diplomacy are conflict resolution processes where the conflict resolver: • makes a decision for the disputing parties • meets privately with each party to the dispute in an attempt to resolve their differences • evaluates the case and issues an opinion to the parties in dispute • facilitates discussion to improve the communication between disputing parties 3 Which sentence below would best fit with an accommodating conflict style? • “There has to be a way we can figure this out so we’re both happy.” • "What you want is more important to you than what I want is to me.” • “Can we make a deal here? Maybe split things down the middle?” • “Can we just try to get along and deal with this situation another time?” 4 David came home from work one day to find his wife waiting for him in the living room. "Honey, we need to talk. I've been going over our finances, and I think it's time we sell this house and downgrade to a condo. There are a lot of nice condos going up downtown, and I think it would be a good lifestyle change for us." Which of the following is a response David might make if his preferred conflict style is avoiding? • "I love this house and would never consider selling it." • "Can we talk about this later? I'm really tired right now." • "I understand why you would think a condo is a good idea. Let's go talk to a realtor tomorrow." • "You know I hate condos. Let's look for a bungalow-style house instead -- I've always wanted to live in one." 5 Which of the following conflict styles describes a situation in which a party is highly cooperative, but unassertive? • Compromising • Competing • Collaborating • Accommodating 6 Which of the following terms best describes the process of conflicts moving from a lower stage of intensity to a higher stage? • Misunderstanding • Crisis • De-escalation • Escalation 7 Select the true statement about conflict styles. • A preferred conflict style is the only style of conflict an individual should use since it is identified as the best fit for their personality. • There are five conflict styles identified with the Thomas-Kilmann Conflict Styles Assessment. • The Thomas-Kilmann Conflict Styles Assessment is the only known means of describing people's conflict styles. • The accommodating style of conflict is the style preferred by most conflict resolution specialists. 8 Which statement best describes pre-conflict? • Jessica and Barry come to a resolution that Barry will try harder to get to work on time, and Jessica will speak up earlier if she starts to feel overwhelmed at work. • Barry's consistent tardiness begins to add extra work to Jessica's load, and she begins to feel irritated at Barry on a daily basis. • Jessica and Barry start working on the same team doing the same tasks, and Jessica notices that Barry often comes into work late. • Jessica confronts Barry about the effect his tardiness has on her workload, and they get into a heated argument, which requires a manager's intervention. 9 Shante and her husband, Mark, argued over whether to purchase a new car or take a vacation. Mark pushed for a cruise vacation, because he's had no more than two days in a row off work for over a year. Shante pushed for a new car, because it would be three times faster than riding the bus. Shante decided she wanted to use a collaborating approach to resolve the conflict. Which of the sentences below would most fit with a collaborating conflict style? • "Maybe instead of going somewhere for a vacation, we could take a drive or stay at home and relax.” • “Mark, neither of us will be happy if one of us is upset. Can we find a way for you to get a break and me to have an easier commute?” • “Okay, Mark, you win. I'll keep riding the bus for the next year so we can have a two-week trip.” • “Mark, you never take my needs seriously! Do you think it's fun riding the bus for an hour to and from work?” 10 The compromising style is considered: • Highly cooperative but not very assertive • Moderately cooperative and moderately assertive • Highly assertive but low in competitiveness • Highly assertive but not very cooperative 11 Restorative justice is becoming more commonly used in juvenile court cases. Which of the following is a goal of restorative justice that might explain why it is used as an alternative to court? • Reducing the likelihood of re-offense • Keeping the victims at a distance from the offender • Heavier penalties than court • Appropriate only for minor offenses and faster than court 12 Which one of the following conflict resolution processes involves a neutral third party person who determines the outcome, referred to as an "award?" • Conciliation • Restorative justice • Transformative mediation • Arbitration 13 When is conflict the easiest to resolve? • Conflict is easy to resolve at any stage • At the end of the conflict • When the parties request an intervention • An intervention at the earliest possible stage 14 Which statement is most characteristic of a competing conflict style? • "I didn't realize you had a report due -- here, take the computer." • "I think this means we should buy another computer." • "If you let me use the computer for one hour, I'll let you finish your report after that." • "I don't care if you won't get your report turned in on time -- I need the computer right now!" 15 In a conflict at the tension stage, which of the following behaviors would a mediator expect to see? • Members of the parties minimizing the significance of incidents between them • Unawareness of the parties’ relationship to each other • Parties talking to others about the conflict in hopes of gaining allies • Active attempts between the parties to harm each other 16 When Anton and Sophia decided to divorce, they wanted to remain friendly for the sake of their two children. To do this, they agreed to divorce mediation (collaborative law). "Before we can begin, you are both required to sign this document," said their mediator. What document was their mediator referring to? • An arbitration agreement • A participation agreement • A divorce decree • A privacy policy 17 At which stage of conflict do parties begin to adopt negative views of each other? • incident • crisis • misunderstanding • tension 18 Which of the answers below describes the style of mediation with the objective of changing parties’ relationships to each other rather than generating a specific agreement? • Transformative • Med-arb • Facilitative • Evaluative 19 Which of the following best describes a conflict type involving conflict over parties’ perceptions that their needs are not being met? • Interest-based conflict • Values-based conflict • Structural conflict • Data-based conflict 20 Which of the following is a characteristic of the incident stage of conflict? • One or more of the parties has a vague sense of unease or that something is wrong. • The parties begin to recruit allies in the conflict. • One party often minimizes even minor events or actions made by other parties. • The parties are unable to communicate effectively. 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