Management > QUESTIONS & ANSWERS > WGU Operations and Supply Chain Management - C720. Top Exam Questions and answers, 100% Accurate, (All)
WGU Operations and Supply Chain Management - C720. Top Exam Questions and answers, 100% Accurate, rated A+ Operations in the service and manufacturing sectors operate independently from each ot... her in creating a value chain that ultimately brings products to customers. - ✔✔-False. The service sector depends on the manufacturing sector in many ways and their value chain is tightly linked. Service providers do not produce products because they are not part of the manufacturing sector - ✔✔-False. The final output for both producers of goods and producers of services represent a good or service, both of which are considered products. Service providers and provider of goods have many similarities because - ✔✔-Some of their final products can be considered both a good and service. The management of inventory is important to producers of goods and producers of services but - ✔✔-a service is intangible and thus involves no finished products A business process has which of the following unique characteristics that make it key in any organization? - ✔✔-It is cross-functional. What type of decision making can result in more cross-functional teams? - ✔✔-Decentralized Functional silos that do not allow for sharing of information exist in what type of organization? - ✔✔-Traditional (Traditional organizations have been organized by function, which can lead to inefficiencies) GATT - ✔✔-General Agreement on Tariffs and Trade Relative advantage - ✔✔-the difference between the lowest cost producer and the next-lowest cost producer A quality improvement team is trying to illustrate to upper management how a process is varying over time as measurements are collected. Which two statistical process control (SPC) tools should the team use? - ✔✔-Run charts, Control charts A company sells garage doors through a national retailer and contracts with local installers to complete the installations. The operations manager is responsible for completing the installations in a 14-day period after the sale. The company will be penalized financially if it fails to achieve these objectives. The operations manager's daily responsibilities include contacting installers to expedite orders and ensure deadlines are met. Which two tools that should be used to measure installer performance? - ✔✔-Control charts to measure the time elapsed to completion, Run charts to chart output around the 14-day central tendency Which two company practices reflect the guiding principles of Six Sigma? - ✔✔-A company tries to reduce variation in the quality of products it offers, A company emphasizes the quality of suppliers because the quality of outputs are determined by the quality of inputs. Six Sigma is adopted by a manufacturing company. How can the company use Six Sigma to establish quality improvement? - ✔✔-There should be no more than 3.4 defects per million products from a manufacturing company statistically. A company makes rulers that are designed to be 20 cm in length with allowance ±0.1 cm. If the actual length of a ruler is 20.2 cm, which factor will the company use to judge the quality of the length of the rulers? - ✔✔-Conformance Which quality management philosophy uses cause-and-effect fishbone diagrams for root-cause analysis, emphasizes a bottom-up approach to quality, and considers standardization and quality control to move together in improvement? - ✔✔-Ishikawa's quality circle Which quality management philosophy assigns cost to quality, defines quality by how well a product can be used for its intended purpose, and uses Pareto charts? - ✔✔-Juran Institute's management theory A manager is planning staffing needs for a seasonal ice cream stand. The manager expects to have the following number of customers per day each mont [Show More]
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