PART A – Developing procedures for performance appraisal
1. Choose 3 different positions relevant to your industry or area of study
in Hospitality, Tourism or Events and determineat least 7 tasks or
responsibilities o
...
PART A – Developing procedures for performance appraisal
1. Choose 3 different positions relevant to your industry or area of study
in Hospitality, Tourism or Events and determineat least 7 tasks or
responsibilities of each role. Use the attached document
“Performance-agreement-template.docx” or suitable documents
sourced from http://www.fairwork.gov.au/about-us/policies-andguides/templates (Managing performance),to record your tasks and
responsibilities.
Examples for different positions and job roles in these sectors can be
accessed under following links:
Hospitality
Ref Link: http://www.thejobilove.com.au/category.php?id=15 (hospitality)
Positions:
1. Waiter
2. Chef
3. Restaurant Manager
Responsibilities: Waiter
Greet and escort customers to their tables
Present menu and provide detailed information when asked (e.g. about
portions, ingredients or potential food allergies)
Prepare tables by setting up linens, silverware and glasses
Inform customers about the day’s specials
Offer menu recommendations upon request
Up-sell additional products when appropriate
Take accurate food and drinks orders, using a POS ordering software, order
slips or by memorization
Check customers’ IDs to ensure they meet minimum age requirements for
consumption of alcoholic beverages
Communicate order details to the Kitchen Staff
Serve food and drink orders
Check dishes and kitchenware for cleanliness and presentation and report
any problems
Arrange table settings and maintain a tidy dining area
Deliver checks and collect bill payments
Meet with restaurant staff to review daily specials, changes on the menu and
service specifications for reservations (e.g. parties)
Follow all relevant health department regulations
Provide excellent customer service to guests Carry dirty plates, glasses and silverware to kitchen for cleaning
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