Business Management > Study Notes > COOKERY BSBMGT617SITXHRM006 Assessment 2 -Project FINAL_Feedback_2nd Submission (All)

COOKERY BSBMGT617SITXHRM006 Assessment 2 -Project FINAL_Feedback_2nd Submission

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PART A – Developing procedures for performance appraisal 1. Choose 3 different positions relevant to your industry or area of study in Hospitality, Tourism or Events and determineat least 7 tasks ... or responsibilities of each role. Use the attached document “Performance-agreement-template.docx” or suitable documents sourced from http://www.fairwork.gov.au/about-us/policies-andguides/templates (Managing performance),to record your tasks and responsibilities. Examples for different positions and job roles in these sectors can be accessed under following links: Hospitality Ref Link: http://www.thejobilove.com.au/category.php?id=15 (hospitality) Positions: 1. Waiter 2. Chef 3. Restaurant Manager Responsibilities: Waiter  Greet and escort customers to their tables  Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)  Prepare tables by setting up linens, silverware and glasses  Inform customers about the day’s specials  Offer menu recommendations upon request  Up-sell additional products when appropriate  Take accurate food and drinks orders, using a POS ordering software, order slips or by memorization  Check customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages  Communicate order details to the Kitchen Staff  Serve food and drink orders  Check dishes and kitchenware for cleanliness and presentation and report any problems  Arrange table settings and maintain a tidy dining area  Deliver checks and collect bill payments  Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties)  Follow all relevant health department regulations  Provide excellent customer service to guests Carry dirty plates, glasses and silverware to kitchen for cleaning [Show More]

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