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BUS 341 Conflict_Resolution_Milestone_2_Test 2022 - Graded A | BUS341 Conflict_Resolution_Milestone_2_Test 2022
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UNIT 2 — MILESTONE 2 Score You passed this Milestone 20 questions were answered correctly. 2 questions were answered incorrectly. 1 Which of the following describes the role of code in the commu... nication process? To confirm that a message was received To provide more detailed context for a message To provide a consistent set of symbols containing information To represent a particular concept in a message CONCEPT Encoding Information 2 Trisha and Bill were in a mediation when Trisha suddenly jumped up and yelled, "Stop trying to downplaymy feelings, Bill! You always brush off what I have to say and it really makes me angry!" Which of the following statements describes what the mediator should be aware of in this situation?Only one emotion can be felt at any given time. Sophia :: Welcome https://phoenix.sophia.org/spcc/conflict-resolution-2/milestone_take_fee...1 of 12 7/29/2020, 9:59 PM The most strongly displayed emotion may be obscuring a more relevant emotion. The loudest emotion displayed is the most important one. All emotions are displayed at the same "volume." CONCEPT Anger in Conflict 3 What is the term that describes a sense of "owning" responsibility or the right to make meaningfulcontributions in a group or situation? Support Ownership Role Concern CONCEPT Core Concerns: Role 4 Which of the following correctly places one need before another, according to Maslow's hierarchy ofneeds? Esteem, then physiological Love/belonging, then safety Sophia :: Welcome https://phoenix.sophia.org/spcc/conflict-resolution-2/milestone_take_fee...2 of 12 7/29/2020, 9:59 PM Physiological, then self-actualization Esteem, then safety CONCEPT Maslow's Hierarchy of Needs 5 Daniel spent a great deal of time out of the office researching a very difficult project for work. Stopping byhis desk, he found a picture of himself with the caption, "Missing." He stormed into his boss's office andcomplained of harassment. "The picture was my idea," his boss told him. "I thought you might be stressed from the project, and I wantedto give you a laugh." "I'm sorry I overreacted," Daniel said. "I feel like some people here don't realize that I'm working hard onresearch when I'm out of the office. I thought I was being criticized." Which of the following best describes, in the context of communication, the effect of Daniel’s internalfilter in this situation? The information was not encoded. The message was not received. The code was not shared. The message was misunderstood. CONCEPT Communication Is Constant 6 A(n) __________ is the best way for a receiver to indicate that information has been received andinterpreted the way the sender intended. confirmation message Sophia :: Welcome https://phoenix.sophia.org/spcc/conflict-resolution-2/milestone_take_fee...3 of 12 7/29/2020, 9:59 PM external filter internal filter symbol CONCEPT The Communication Process 101 7 Evidence of gains can occur through small __________ [Show More]
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