ECO 102 MIS FINAL (8 SETS Q&A) _LATEST,100% CORRECT

MULTIPLECHOICE.Choose the one alternative that best completes the statement or answers the question. 21) The six important business objectives of information technology a renew products,services,and business models; cu ...

MULTIPLECHOICE.Choose the one alternative that best completes the statement or answers the question. 21) The six important business objectives of information technology a renew products,services,and business models; customer and supplier intimacy;survival;competitive advantage;operational excellence;and A) improvedflexibility. B) improveddecisionmaking. C) improvedbusinesspractices. D) improvedefficiency. 22) DellComputer'suseofinformationsystemstoimproveefficiencyandimplement"masscustomization"techniquestomaintainconsistentprofitabilityandanindustryleadillustrateswhichbusinessobjective? A) improvedflexibility B) improvedbusinesspractices C) competitiveadvantage 23) Theuseofinformationsystemsbecauseofnecessitydescribesthebusinessobjectiveof A) survival. B) improvedbusinesspractices. C) competitiveadvantage. D) improvedflexibility. 24) Whichofthefollowingchoicesmayleadtocompetitiveadvantage:(1)newproducts,services,andbusinessmodels;(2)charginglessforsuperiorproducts;(3)respondingtocustomersinrealtime? A) 1only B) 1and2 C) 2and3 D) 1,2,and3 25) Verizon'simplementationofaWeb-baseddigitaldashboardtoprovidemanagerswithreal-timeinformationsuchascustomercomplaintsisanexampleof A) improvedflexibility. B) improveddecisionmaking. C) improvedefficiency. D) customerandsupplierintimacy. 26) ThemoveofretailbankingtouseATMsafterCitibankunveileditsfirstATMsillustratestheuseofinformationsystemstoachievewhichbusinessobjective? A) improvedefficiency B) customerandsupplierintimacy C) survival D) competitiveadvantage 27) Thethreeactivitiesinaninformationsystemthatproducetheinformationorganizationsusetocontroloperationsare A) informationretrieval,research,andanalysis. B) input,output,andfeedback. C) input,processing,andoutput. D) dataanalysis,processing,andfeedback. 28) Orderdataforbaseballticketsandbarcodedataareexamplesof A) rawinput. B) rawoutput. C) customerandproductdata. D) salesinformation. 29) Theaveragenumberofticketssolddailyonlineisanexampleof A) input. B) rawdata. C) meaningfulinformation. D) feedback. 30) Output A) isfeedbackthathasbeenprocessedtocreatemeaningfulinformation. B) isinformationthatisreturnedtoappropriatemembersoftheorganizationtohelpthemevaluatethe inputstage. C) transfersdatatothepeoplewhowilluseitortotheactivitiesforwhichitwill beused. D) transfersprocessedinformationtothepeoplewhowilluseitortotheactivitiesforwhichitwillbeused. 31) Convertingrawdataintoamoremeaningfulformiscalled A) capturing. B) processing. C) organizing. D) feedback. 32) Anexampleofrawdatafromanationalchainofautomobilestoreswouldbe A) anaverageof13ToyotasaresolddailyinKentucky. B) 30percentincreaseinToyotaRAV4salesduringSeptemberinKentucky. C) 1ToyotaRAV4soldMarch3,2008inLouisville,Kentucky. D) alloftheabove. 33) Thefieldthatdealswithbehavioralissuesaswellastechnicalissuessurroundingthedevelopment,use,andimpactofinformationsystemsusedbymanagersandemployeesinthefirmiscalled A) informationsystemsliteracy. B) informationsystemsarchitecture. C) managementinformationsystems. D) informationtechnologyinfrastructure. 34) Inahierarchicalorganization,theupperlevelsconsistof A) managerialandprofessionalemployees. B) managerial,professional,andtechnicalemployees. C) professionalandoperationalemployees. D) managerial,professional,andoperationalemployees. 35) WhichofthefollowingbusinessobjectivesbestdescribesthestrategybehindtheuseoftechnologyinthenewYankeeStadium? A) competitiveadvantage B) improveddecisionmaking C) newproductsandservices D) survival 36) Thefundamentalsetofassumptions,values,andwaysofdoingthingsthathasbeenaccepted bymostofacompany'smembersiscalledits A) culture. B) environment. C) atmosphere. D) values. 37) ThomasFriedman'sdeclarationthattheworldwasnow"flat"meantthat A) theInternethasreducedtheeconomicadvantagesofdevelopedcountries. B) globalizationisstartingtoofferlessadvantagetolargecorporations. C) theglobaleconomyisincreasinglycommandedbyfewerandlargercorporations. D) globalcapitalismishomogenizingcultureandbusinesspracticesthroughouttheworld. 38) Datamanagementtechnologyconsistsofthe A) physicalhardwareandmediausedbyanorganizationforstoringdata. B) detailed,preprogrammedinstructionsthatcontrolandcoordinatethecomputerhardwarecomponentsinaninformationsystem. C) softwaregoverningtheorganizationofdataonphysicalstoragemedia. D) hardwareandsoftwareusedtotransferdata. : 39) Thehardwareandsoftwareusedtotransferdatainanorganizationiscalled A) datamanagementtechnology. B) networkinganddatamanagementtechnology. C) dataandtelecommunicationstechnology. D) networkingandtelecommunicationstechnology. 40) Networkingandtelecommunicationstechnologies,alongwithcomputerhardware,software,datamanagementtechnology,andthepeoplerequiredtorunandmanagethem,constituteanorganization's A) datamanagementenvironment. B) networkedenvironment. C) ITinfrastructure. D) informationsystem. 41) Anexampleofabusinessusinginformationsystemstocreatenewproductsandservicesis A) Wal-Mart'sRetailLinksystem. B) theMandarinOrientalhotel'scustomer-preferencetrackingsystem. C) Verizon'sWeb-baseddigitaldashboard. D) AppleInc.'siPod. 42) Anexampleofabusinessusinginformationsystemstoattainoperationalexcellenceis A) Wal-Mart'sRetailLinksystem. B) theMandarinOrientalhotel'scustomer-preferencetrackingsystem. C) Verizon'sWeb-baseddigitaldashboard. D) AppleInc.'siPod. 43) Anexampleofabusinessusinginformationsystemsforcustomerandsupplierintimacyis A) Wal-Mart'sRetailLinksystem. B) theMandarinOrientalhotel'scustomer-preferencetrackingsystem. C) Verizon'sWeb-baseddigitaldashboard. D) AppleInc.'siPod. 44) Maintainingtheorganization'sfinancialrecordsisacentralpurposeofwhichmainbusinessfunction? A) manufacturingandaccounting B) financeandaccounting C) salesandmanufacturing D) financeandsales 45) Basedontheexamplesinthechapter,ifyouwereaskedtoformulateaplanforaregionaldrive-inrestaurantchain'seffortstouseinformationtechnologytodevelopaloyalcustomerbase,whatwouldbethebestuseofinformationtechnologyfromthelistbelow? A) UseITtoincreasesupplierloyalty. B) UseITtoincreaseoperationalefficiency. C) UseITtocreatenewproductsandbusinessmodels. D) UseITtohelpsurvivegovernmentreportingrequirements. E) UseITtoachievecustomerintimacy. 46) Whichofthefollowingwouldnotbeacomplementaryassetforasolarpanelmanufacturer? A) internationalsolarequipmentcertificationstandards B) governmentfundingforgreentechnology C) centralizedhierarchicaldecisionmaking D) innovation-drivenmanagementteam 47) ThetempagencythatyouownishavingseriousdifficultiesplacingtempsbecausefewofthemarefamiliarwithInternetresearch.Investingintrainingsoftwaretoenhanceyourworkers'skillsisanexampleofusingtechnologytoachievewhichbusinessobjective? A) customerandsupplierintimacy B) survival C) competitiveadvantage D) improveddecision-making 48) Inabusinesshierarchy,thelevelthatisresponsibleformonitoringthedailyactivitiesofthebusinessis A) middlemanagement. B) serviceworkers. C) productionmanagement. D) operationalmanagement. 49) Whichofthefollowingareenvironmentalactorsthatinteractwithanorganizationanditsinformationsystems? A) customers B) suppliers C) regulatoryagencies D) alloftheabove 50) Fromabusinessperspective,rawdataistransformedsystematicallyduringvariousstages,transformingitintovaluableinformation,inaprocesscalled A) theinformationvaluechain. B) theITvaluechain. C) informationprocessing. D) feedback. 51) Acorporationthatfundsapoliticalactioncommittee,whichinturnpromotesandfundsapoliticalcandidatewhoagreeswiththevaluesofthatcorporation,couldbeseenasinvestinginwhichmaincategoryofcomplementaryassets? A) managerial B) governmental C) social D) organizational 52) AppleComputerdominatestheonlinelegalmusicsalesindustryprimarilybecauseofafailureofrecordinglabelcompaniesto A) investintechnology. B) adoptanewbusinessmodel. C) investincomplementaryassets. D) modernizetheirinformationvaluechain. 53) Anexampleofanorganizationalcomplementaryassetis A) usingtheappropriatebusinessmodel. B) acollaborativeworkenvironment. C) lawsandregulations. D) alloftheabove. 54) Anexampleofasocialcomplementaryassetis A) technologyandservicefirmsinadjacentmarkets. B) trainingprograms. C) distributeddecision-makingrights. D) alloftheabove. 55) Disciplinesthatcontributetothetechnicalapproachtoinformationsystemsare A) computerscience,engineering,andnetworking. B) operationsresearch,managementscience,andcomputerscience. C) engineering,utilizationmanagement,andcomputerscience. D) managementscience,computerscience,andengineering. 56) Thedisciplinethatfocusesonmathematicaltechniquesforoptimizingparametersoforganizations,suchastransportationandinventorycontrol,is A) managementscience. B) MIS. C) operationsresearch. D) utilizationmanagement. 57) Sociologistsstudyinformationsystemswithaneyetounderstanding A) howsystemsaffectindividuals,groups,andorganizations. B) howhumandecisionmakersperceiveanduseformalinformation. C) hownewinformationsystemschangethecontrolandcoststructureswithinthefirm. D) theproductionofdigitalgoods. 58) Psychologistsstudyinformationsystemswithaneyetounderstanding A) howsystemsaffectindividuals,groups,andorganizations. B) howhumandecisionmakersperceiveanduseformalinformation. C) hownewinformationsystemschangethecontrolandcoststructureswithinthefirm. D) theproductionofdigitalgoods. 59) Thecostsforfirmsoperatingonaglobalscalehavebeendrasticallyreducedby A) networkingtechnology. B) investmentsinorganizationalcomplementaryassets. C) theInternet. D) theriseofdigitalcontent. 60) Whichofthefollowingarekeycorporateassets? A) intellectualproperty,corecompetencies,andfinancialandhumanassets B) productiontechnologiesandbusinessprocessesforsales,marketing,andfinance C) knowledgeandthefirm'stangibleassets,suchasgoodsorservices D) timeandknowledge 61) Overproductionorunderproductionofgoodsandservices,misallocationofresources,andpoorresponsetimesaretheresultsofafirm'shaving A) poorrelationshipswithsuppliers. B) poorrelationshipswithcustomers. C) inadequateinformation. D) asurplusofinformation. 62) Afirmthatmustinvestinnewinformationsystemscapabilitiesinordertocomplywithfederallegislationcanbesaidtobeinvestingtoachievewhichbusinessobjective? A) customerintimacy B) operationalexcellence C) survival D) improvedreporting 63) WhichofthefollowingwouldNOTbeusedasaninputforaninformationsystem? A) digitaldashboard B) handheldcomputer C) bar-codescanner D) cellphone 64) Whichfieldofstudyfocusesonbothabehavioralandtechnicalunderstandingofinformationsystems? A) sociology B) operationsresearch C) economics D) managementinformationsystems 65) Thethreeprincipallevelswithinabusinessorganizationhierarchyare A) seniormanagement,operationalmanagement,andserviceworkers. B) seniormanagement,middlemanagement,andoperationalmanagement. C) seniormanagement,operationalmanagement,andinformationsystems. D) seniormanagement,middlemanagement,andserviceworkers. 66) Engineers,scientists,orarchitects,whodesignnewproductsorservicesforafirm,belongtowhichlevelofabusinesshierarchy? A) middlemanagement B) productionworkers C) knowledgeworkers D) dataworkers 67) Whichmainbusinessfunctionisresponsibleformaintainingemployeerecords? A) salesandmarketing B) humanresources C) financeandaccounting D) manufacturingandproduction 68) WhichofthefollowingconstitutesanorganizationalelementintheUPStrackingsystemdescribedinthechapter? A) thespecificationofproceduresforidentifyingpackageswithsenderandrecipientinformation B) monitoringservicelevels C) promotingthecompanystrategyoflow-cost,superiorservice D) theuseofhandheldcomputersandnetworksformanagingpackagedelivery 69) AmanagerialelementintheUPStrackingsystemdescribedinthechapteris A) takinginventory. B) providingpackagestatusreportstocustomers. C) thedecisiontouseautomation. D) in-housepackagetrackingsoftware. Chap2: MULTIPLECHOICE.Choose The One Alternative That best completes the statement or answers the question. 21) An example of collaboration oothasupport 22) colocated,asynchronous collaboration is A) ateamroom. B) e-mail. C) aMUD. D) awalldisplay.Answer:A 23) Identifyingcustomersisaresponsibilityofthe function. A) financeandaccounting B) humanresources C) manufacturingandproduction D) salesandmarketing 24) Producingbillsofmaterialsisabusinessprocesswithinthe function. A) financeandaccounting B) humanresources C) manufacturingandproduction D) salesandmarketing 25) Whichofthefollowingisanexampleofacross-functionalbusinessprocess? A) identifyingcustomers B) creatinganewproduct C) assemblingaproduct D) payingcreditors 26) Whichtypeofsystemwouldyouusetochangeaproductionscheduleifakeysupplierwaslateindeliveringgoods? A) ESS B) TPS C) MIS D) DSS 27) Tomonitorthestatusofinternaloperationsandthefirm'srelationswiththeexternalenvironment,managersneed systems. A) decision-support B) knowledge C) transactionprocessing D) managementinformation 28) Whichsystemsaretypicallyamajorsourceofdataforothersystems? A) transactionprocessingsystems B) managementinformationsystems C) executivesupportsystems D) decision-supportsystems 29) Whichtypeofsystemwouldyouusetodeterminethefivesupplierswiththeworstrecordindeliveringgoodsontime? A) ESS B) TPS C) MIS D) DSS 30) Arelocationcontrolsystemthatreportssummariesonthetotalmoving,house-hunting,andhomefinancingcostsforemployeesinallcompanydivisionswouldfallintothecategoryof A) knowledgemanagementsystems. B) transactionprocessingsystems. C) executivesupportsystems. D) managementinformationsystems. 31) Theterm"managementinformationsystems"designatesaspecificcategoryofinformationsystemsserving A) integrateddataprocessingthroughoutthefirm. B) transactionprocessreporting. C) employeeswithonlineaccesstohistoricalrecords. D) middlemanagementfunctions. 32) Non-typicalbusinessproblemswithcausesandeffectsthatarerapidlychangingaretypicallyhandledbywhichtypeofinformationsystem? A) MIS B) TPS C) ESS D) DSS 33) systemsareespeciallysuitedtosituationsinwhichtheprocedureforarrivingatasolutionmaynotbe fully definedinadvance. A) Managementinformation B) Transactionprocessing C) Decision-support D) Knowledgemanagement 34) Whichtypeofsystemwouldyouusetoforecastthereturnoninvestmentifyouusednewsupplierswithbetterdeliverytrackrecords? A) ESS B) TPS C) MIS D) DSS 35) Whichofthefollowingisnotoneofthefourmainclassificationsforcollaborationtoolsidentifiedbythespace/timematrix? A) synchronous/colocated B) sametime/remote C) differenttime/remote D) remote/colocated 36) AllofthefollowingstatementsregardingLotusNotesaretrueexceptfor A) Itbeganasane-mailandmessagingclient. B) ItisthemostwidelyusedcollaborationtoolatFortune1000companies. C) Firmwideinstallationsatalargecompanyrequirespecializedserversandmaycostmillionsofdollars peryear. D) Itprovidestoolsfore-mail,calendars,helpdesk,CRM,blogs,andwikis. 37) ESSarespecificallydesignedtoservewhichleveloftheorganization? A) operational B) end-user C) middlemanagement D) seniormanagement 38) Executivesupportsystemsareinformationsystemsthatsupportthe A) long-rangeplanningactivitiesofseniormanagement. B) knowledgeanddataworkersinanorganization. C) decision-makingandadministrativeactivitiesofmiddlemanagers. D) day-to-dayprocessesofproduction.Answer:A 39) Whichsystemsoftendeliverinformationtoseniorexecutivesthroughaportal,whichusesaWebinterfaceto present integratedpersonalizedbusinesscontent? A) transactionprocessingsystems B) executivesupportsystems C) managementinformationsystems D) decision-supportsystems 40) Whichtypeofsystemwouldyouusetodeterminewhattrendsinyoursupplier'sindustrywillaffectyourfirmthemostinfiveyears? A) ESS B) TPS C) MIS D) DSS 41) Whatisthemostimportantfunctionofanenterpriseapplication? A) increasingspeedofcommunicating B) enablingbusinessfunctionsanddepartmentstoshareinformation C) enablingacompanytoworkcollaborativelywithcustomersandsuppliers D) enablingcost-effectivee-businessprocesses 42) aredesignedtosupportorganization-wideprocesscoordinationandintegration. A) Decision-supportsystems B) Managementinformationsystems C) CRMsystems D) Enterpriseapplications 43) Thepoint-of-salePulsesystemusedbyDomino'stomaintainconsistentandefficientmanagementfunctionsinitsrestaurantsisbestcategorizedaswhichtypeofsystem? A) TPS B) DSS C) CRM D) morethanoneoftheabove 44) InDomino'supgradedPulseEvolutionsystem,itincorporatedaPizzaTrackerfunctionalitythatshowstheprogressionofindividualpizzaorders.Thisisanexampleofusinginformationsystemstoachievewhichbusinessobjective? A) customerandsupplierintimacy B) survival C) improveddecisionmaking D) operationalexcellence E) 45) Thefourmajorenterpriseapplicationsare A) SCMs,CRMs,DSSs,andKMSs. B) SCMs,CRMs,ESSs,andKMSs. C) enterprisesystems,SCMs,DSSs,andCRMs. D) enterprisesystems,SCMs,CRMs,andKMSs. 46) Enterprisesystemsarealsoknownas systems. A) resourceplanning B) enterpriseresourceplanning C) enterprisesupport D) managementinformation 47) Enablingmanagementtomakebetterdecisionsregardingorganizingandschedulingsourcing,production,anddistributionisacentralfeatureof A) SCMs B) TPSs C) KMSs D) ERPs 48) systemsintegratesupplier,manufacturer,distributor,andcustomerlogisticsprocesses. A) Collaborativedistribution B) Supply-chainmanagement C) Reverselogistics D) Enterpriseplanning 49) systemsaredesignedtohelpfirmsmanagetheirrelationshipswiththeircustomers. A) CRM B) MIS C) CLE D) CLU 50) Whichtypesofsystemsconsolidatetherelevantknowledgeandexperienceinthefirmtomakeitavailabletoimprovebusinessprocessesandmanagementdecisionmaking? A) TPS B) extranets C) KMS D) CRM 51) Youareplanningthelaunchofyournewcompany,anapplicationserviceproviderthatprovidesanonlinetimesheetandprojecttrackingapplication.Tobestcommunicatewithandmanageyourrelationshipwithyour users,youwouldwanttoimplementa(n) A) extranet. B) intranet. C) KMS. D) CMS. 52) Allofthefollowingaredirectbusinessbenefitsofcollaboration,exceptfor A) improvedquality. B) improvedfinancialperformance. C) improvedcustomerservice. D) improvedcompliancewithgovernmentregulations. Answer:D 53) Whichofthefollowingtypesofsystemhelpsexpeditetheflowofinformationbetweenthefirmanditssuppliersandcustomers? A) intranet B) extranet C) KMS D) TPS 54) WhichofthefollowingoccupationswouldNOTbecategorizedasan"interaction"job? A) salesrepresentative B) businessmanager C) engineer D) operationsmanager 55) E-governmentrefersto theapplicationof todigitallyenablegovernmentandpublicsectoragencies'relationshipswithcitizens,businesses,andotherarmsofgovernment. A) theInternetandnetworkingtechnologies B) e-commerce C) e-business D) anycomputerizedtechnology 56) Whichofthefollowingdecisionsrequiresknowledgebasedoncollaborationandinteraction? A) Howlongwillittaketomanufacturethisproduct? B) Shouldweworkwithwithoutsidevendorsonnewproductsandservices? C) Inwhichgeographicallocationsareourproductsgarneringthemostsales? D) Whichproductdesignisthemostefficientfortheuserintermsofenergyuse? E) 57) BuyingorsellinggoodsovertheInternetiscalled A) e-commerce. B) e-business. C) anintranet. D) anextranet. E) 58) TheuseofdigitaltechnologyandtheInternettoexecutethemajorbusinessprocessesintheenterpriseiscalled A) e-commerce. B) e-business. C) enterpriseapplications. D) MIS. 59) Theprincipalliaisonbetweentheinformationsystemsgroupsandtherestoftheorganizationisa(n) A) programmer. B) informationsystemsmanager. C) systemsanalyst. D) CTO. 60) A isaseniormanagerwhooverseestheuseofITinthefirm. A) CEO B) CFO C) CIO D) CTO 61) The helpsdesignprogramsandsystemstofindnewsourcesofknowledgeortomakebetteruseofexistingknowledgeinorganizationalandmanagementprocesses. A) CTO B) CSO C) CKO D) CPO 62) TheCPOisresponsiblefor A) ensuringthatthecompanycomplieswithexistingdataprivacylaws. B) makingbetteruseofexistingknowledgeinorganizationalandmanagementprocesses. C) enforcingthefirm'sinformationsecuritypolicy. D) overseeingtheuseofinformationtechnologyinthefirm. 63) Whichofthefollowingtypesofcollaborationtoolsallowsyoutocommunicatewithavatarsusingtextmessaging? A) virtualworlds B) screensharing C) collaborativewriting D) largeaudienceWebinars 64) Whichofthefollowingrolesfallsintothedutiesofaninformationsystemsmanager? A) writingsoftwareinstructionsforcomputers B) actingasliaisonbetweentheinformationsystemsgroupandtherestoftheorganization C) translatingbusinessproblemsintoinformationrequirements D) managingdataentrystaff 65) Whichofthefollowingstatementsaboutcollaborationisnottrue? A) Inbusiness,acollaborationcanlastaslittleasafewminutes. B) Businesscollaborationreliesontheformationofteamsthatareassignedaspecifictaskorgoal. C) Successfulcollaborationcanbeachievedthroughtechnologyregardlessoftheorganization'scultureor structure. D) Onebusinessbenefitofcollaborationisimprovedinnovation. 66) Whichofthefollowingisnotoneofthefifteencategoriesofcollaborativesoftwaretools? A) filesharing B) eventscheduling C) whiteboarding D) extranets 67) Youworkforahighlysuccessfuladvertiserthatisjustabouttoexpandnationally.Ofutmostimportancewillbefindingawaytostoreanddisseminatetheirclients'continuallyupdatedbrandingguides,whichincludemultipleimagefilesandtextdocuments,toallofthefirm'sbranches.Whatsystemwillbestservetheseneeds? A) anintranetwithKMScapabilities B) anextranetwithKMScapabilities C) aTPSwithKMScapabilities D) aCRM 68) Youhavebeenhiredbyaworldwidenon-profitagencytoimplementasystemtohandletheirdonations. Thesystemmustbeabletohandleandrecordtelephone,sms,andInternetdonations,provideup-to-the- minutereports,andcreatehighlycustomizablemailinglists.Inaddition,eventfundraisersneedtobeabletoquicklyaccessadonor'sinformationandhistory.Whichofthefollowingsystemswillbestmeettheseneeds? A) TPS B) TPSwithDSScapabilities C) TPSwithMIScapabilities D) TPSwithESScapabilities 69) YouhavebeenhiredbyInspirationInc.tohelpimprovetheirprofitmargin.InspirationInc.isabusinesscommunicationsconsultancythatservicesmanyclientsindifferentindustriesthroughouttheUnitedStates.Theendproductsofthecompanyarecustomizedrecommendationsforthebestuseofaclient'sexistingresourcesforimprovinginternalcommunications,typicallydeliveredviadocumentationindifferentmedia.Thecompanyhasapproximately100consultants,allofwhomarelocatedintheircentralheadquartersinChicago.Whatsystemdoyourecommendtoimprovethecompany'sbusinessprocessesandincreasetheirprofitmargin? A) extranet,toenablequickcollaborationovertheInternet,minimizethetimespentcommunicatingwiththeclient,andminimizetheamountofpaperworkneeded B) CRM,tomaintaineasilyaccessiblecustomerrecordstominimizethetimespentlookingforclientdata C) KMS,forminimizingredundantworkonsimilarclients D) marketingsystem,forimprovingsaleslevels MULTIPLECHOICE.Choose the one alternative that best completes the statement or answers the question. 21) As discussed in the chapter opening case,which of the four generic strategies didVerizon employ ocombat The competition offered by AT&T? A) low-costleadership B) focusonmarketniche C) customerandsupplierintimacy D) productdifferentiation 22) Theinteractionbetweeninformationsystemsandorganizationsisinfluenced A) primarilybythedecisionmakingofmiddle-andsenior-managers. B) bymanyfactors,includingstructure,politics,culture,andenvironment. C) bytwomainmicroeconomicforces:capitalandlabor. D) primarilybytheorganization'sbusinessprocessesandculture. 23) Anorganizationisa A) stable,formalsocialstructurethattakesresourcesfromtheenvironmentandprocessesthemto produceoutputs. B) formal,legalentitywithinternalrulesandproceduresthatmustabidebylaws. C) collectionofsocialelements. D) BandC E) A,B,andC 24) Howdoesthetechnicalviewoforganizationsfallshortofunderstandingthefullimpactsofinformationsystemsinafirm? A) Itseesinformationsystemsasawaytorearrangetheinputsandoutputsoftheorganization. B) Itseescapitalandlaborasprimaryproductionfactors. C) Itseestheinputsandoutputs,laborandcapital,asbeinginfinitelymalleable. D) Itseestheorganizationasasocialstructuresimilartoamachine. 25) Accordingto the definitionoforganizations,anorganizationisseenasameansbywhichprimaryproductionfactorsaretransformedintooutputsconsumedbytheenvironment. A) microeconomic B) macroeconomic C) sociotechnical D) behavioral 26) AllofthefollowingaremajorfeaturesoforganizationsthatimpacttheuseofinformationsystemsEXCEPTfor A) businessprocesses. B) environments. C) goals. D) agencycosts. : 27) Businessprocessesarecollectionsof A) informalpracticesandbehaviors. B) formalizedanddocumentedpractices. C) routines. D) rightsandprivileges. 28) WhichofthefollowingwouldNOTbeconsideredadisruptivetechnology? A) instantmessaging B) e-mail C) Internettelephony D) PCs 29) Mintzberg'sclassificationoforganizationalstructurecategorizestheknowledge-basedorganizationwheregoodsandservicesdependontheexpertiseandknowledge ofprofessionalsasa(n) A) entrepreneurialstructure. B) divisionalizedbureaucracy. C) professionalbureaucracy. D) adhocracy. 30) Alargebureaucracyexistinginaslowlychangingenvironmentthatproducesstandardproductsandisdominatedbycentralizedmanagementmakingisclassified byMintzberg as a bureaucracy. A) machine B) professional C) divisionalized D) multidivisional 31) Anexampleofaprofessionalbureaucracyisa A) smallstartupfirm. B) schoolsystem. C) mid-sizemanufacturingfirm. D) consultingfirm. 32) Thecostsincurredwhenafirmbuysonthemarketplacewhatitcannotmakeitselfarereferredtoas A) switchingcosts. B) transactioncosts. C) procurement. D) agencycosts. 33) WhichofthefollowingstatementsisNOTtrueaboutinformationtechnology'simpactsonbusinessfirms? A) Ithelpsfirmsexpandinsize. B) Ithelpsfirmslowerthecostofmarketparticipation. C) Ithelpsreduceinternalmanagementcosts. D) Ithelpsreducetransactioncosts. 34) Accordingtoagencytheory,thefirmisviewedasa(n) A) unified,profit-maximizingentity. B) taskforceorganizationthatmustrespondtorapidlychangingenvironments. C) entrepreneurialendeavor. D) "nexusofcontracts"amongself-interestedindividuals. 35) AccordingtoLeavitt'smodeloforganizationalresistance,thefourcomponentsthatmustbechangedinanorganizationinordertosuccessfullyimplementanewinformationsystemare A) environment,organization,structure,tasks. B) technology,people,culture,andstructure. C) organization,culture,management,andenvironment D) tasks,technology,people,andstructure. 36) The modelisusedtodescribetheinteractionofexternalforcesthataffectanorganization'sstrategyandabilitytocompete. A) networkeconomics B) competitiveforces C) competitiveadvantage D) demandcontrol 37) Whichofthefollowingindustrieshasalowbarriertoentry? A) automotive B) computerchip C) restaurant D) airline 38) WhichofthefollowingisNOToneofthecompetitiveforces? A) suppliers B) othercompetitors C) externalenvironment D) customers 39) Amanufacturerofdeep-seaoilrigsmaybeleastconcernedaboutthismarketplaceforce. A) productdifferentiation B) traditionalcompetitors C) lownumberofsuppliers D) newmarketentrants 40) AsubstituteproductofmostconcernforacableTVdistributoris A) satelliteTV. B) broadcastTV. C) satelliteradio. D) theInternet. 41) Whichofthefollowingcanforceabusinessanditscompetitorstocompeteonpricealone? A) transparentmarketplace B) highproductdifferentiation C) poorprocessefficiency D) demandcontrol 42) Afirmcanexercisegreatercontroloveritssuppliersbyhaving A) moresuppliers. B) fewersuppliers. C) globalsuppliers. D) localsuppliers. 43) Amazon'suseoftheInternetasaplatformtosellbooksmoreefficientlythantraditionalbookstoresillustratesauseofinformationservicesfor A) low-costleadership. B) marketingeffectiveness. C) focusingonmarketniche. D) strengtheningsupplierintimacy. 44) Thefourmajortypesofcompetitivestrategyare A) low-costleadership;substituteproductsandservices;customers;andsuppliers. B) low-costleadership;productdifferentiation;focusonmarketniche;andcustomerandsupplier intimacy. C) newmarketentrants;substituteproductsandservices;customers;andsuppliers. D) low-costleadership;newmarketentrants;productdifferentiation;andfocusonmarketniche. 45) Wal-Mart'scontinuousreplenishmentsystemallowsitto A) providemasscustomization. B) provideanefficientcustomerresponsesystem. C) strengthencustomerintimacy. D) achieveeconomyofscale. 46) Whenafirmprovidesaspecializedproductorserviceforanarrowtargetmarketbetterthancompetitors,they are usinga strategy. A) productdifferentiation B) marketniche C) masscustomization D) processefficiency 47) istheabilitytoofferindividuallytailoredproductsorservicesusingthesameproductionresourcesasbulkproduction. A) Masscustomization B) Sizecustomization C) Magnitudecustomization D) Dimensioncustomization 48) HiltonHotels'useofcustomerinformationsoftwaretoidentifythemostprofitablecustomerstodirectservicestoisanexampleofusinginformationsystemsto A) strengthencustomerintimacy. B) differentiatetheirservice. C) focusonmarketniche. D) increaseefficiency. 49) Aninformationsystemcanenableacompanytofocusonamarketnichethrough A) complextrendforecasting. B) tailoringproductstotheclient. C) intensiveproducttrendanalysis. D) intensivecustomerdataanalysis. 50) UponwhichofthefollowingindustrieshastheInternetasawholebeenadisruptivetechnology? A) billpayments B) airtravel C) books D) realestate 51) Arival ofyourcompany,AutoTown,isgoingtoimplementanalyticsoftwarethat minescustomerdatawithagoalofenablingthebuildingofautomobilesthatcustomersactuallywant.Thiscanbecategorizedasusinginformationsystemsforwhichcompetitivestrategy? A) low-costleadership B) productdifferentiation C) focusonmarketniche D) customerintimacy 52) Internettechnology A) makesiteasyforrivalstocompeteonpricealone. B) imposesasignificantcostofentry,duetoinfrastructurerequirements. C) increasesthedifferencebetweencompetitorsbecauseofthewideavailabilityofinformation. D) makesiteasytosustainoperationaladvantages. 53) TheInternetraisesthebargainingpowerofcustomersby A) creatingnewopportunitiesforbuildingloyalcustomerbases. B) makingmoreproductsavailable. C) makinginformationavailabletoeveryone. D) loweringtransactioncosts. 54) Towhatcompetitiveforcedidtheprintedencyclopediaindustrysuccumb? A) positioningandrivalryamongcompetitors B) lowcostofentry C) substituteproductsorservices D) customer'sbargainingpower 55) Thevaluechainmodel A) categorizesfiverelatedadvantagesforaddingvaluetoafirm'sproductsorservices. B) seesthesupplychainastheprimaryactivityforaddingvalue. C) categorizesfourbasicstrategiesafirmcanusetoenhanceitsvaluechain. D) helpsafirmidentifypointsatwhichinformationtechnologycanmost effectivelyenhanceitscompetitiveposition. 56) Theprimaryactivitiesofafirminclude A) inboundlogistics,operations,outboundlogistics,salesandmarketing,andservice. B) inboundlogistics,operations,outboundlogistics,technology,andservice. C) procurement,inboundlogistics,operations,technology,andoutboundlogistics. D) procurement,operations,technology,salesandmarketing,andservices. 57) Whichofthefollowingisoneofthe supportactivitiesinafirm'svaluechain? A) inboundlogistics B) operations C) salesandmarketing D) technology 58) Whichofthefollowingactivitieswouldyouperformtomeasureandcompareyourbusinessprocessestosimilarprocessesofothercompanieswithinyourindustry? A) benchmarking B) bestpractices C) valuechainanalysis D) strategicsystemsanalysis 59) Themostsuccessfulsolutionsormethodsforachievingabusinessobjectivearecalled A) valueactivities. B) bestprocesses. C) corecompetencies. D) bestpractices. 60) Acollectionofindependentfirmsthatuseinformationtechnologytocoordinatetheirvaluechainstoproduceaproductorserviceforamarketcollectivelyiscalleda(n) A) industryvaluechain. B) businessecosystem. C) valueweb. D) consortia. 61) Howareinformationsystemsusedattheindustryleveltoachievestrategicadvantage? A) bybuildingindustry-wide,IT-supportedconsortiaandsymposia B) byraisingthebargainingpowerofsuppliers C) byencouragingtheentryofnewcompetitors D) byenforcingstandardsthatreducethedifferencesbetweencompetitors 62) Iftwoorganizationspoolmarketsandexpertisethatresultinlowercostsandgenerateprofitsitisoftenreferredtoascreating A) avalueweb. B) avaluechain. C) synergies. D) corecompetencies. 63) Anexampleofsynergyinbusinessis A) Amazon'suseoftheInternettosellbooks. B) JPMorganChase'smergerswithotherbanksthatprovidedJPMorganwithanetworkofretailbranchesinnewregions. C) Blockbustercombiningtraditionalvideorentalwithonlinevideorental. D) Wal-Mart'sorderentryandinventorymanagementsystemtocoordinatewithsuppliers. 64) Aninformationsystemcanenhancecorecompetenciesby A) providingbetterreportingfacilities. B) creatingeducationalopportunitiesformanagement. C) allowingoperationalemployeestointeractwithmanagement. D) encouragingthesharingofknowledgeacrossbusinessunits. 65) Themoreanygivenresourceisappliedtoproduction,thelowerthemarginalgaininoutput,untilapointisreachedwheretheadditionalinputsproducenoadditionaloutput.Thisisreferredtoas A) thepointofnoreturn. B) thelawofdiminishingreturns. C) supplyanddemand. D) networkinelasticity. 66) Networkeconomics A) appliesthelawofdiminishingreturnstocommunitiesofusers. B) appliestraditionaleconomicstonetworkedusers. C) seesthecostofaddingnewmembersasinconsequential. D) balancesthehighcostofaddingnewmemberstoacommunityagainstthelowercostofusingnetworkinfrastructure. : 67) Anexampleofakeystonefirmwithinabusinessecosystemis A) Appleandsoftwareapplicationwritersinthemobileplatformecosystem. B) GUESSandthefashionecosystem. C) CitibankandtheATMecosystem. D) AmericanAirlinesandthecomputerizedreservationecosystem.Answer:A 68) Avirtualcompany A) usesthecapabilitiesofothercompanieswithoutbeingphysicallytiedtothosecompanies. B) usesInternettechnologytomaintainavirtualstorefront. C) usesInternettechnologytomaintainanetworkedcommunityofusers. D) providesentirelyInternet-drivenservices,orvirtualproducts. 69) Theemergence,forAmazon.com,ofnewcompetitorsinthesphereofonlineshoppingillustrateswhatdisadvantageposedbytheuseofinformationsystemstoachievecompetitiveadvantage? A) E-commerceisaffectedbythelawofdiminishingreturns. B) Internettechnologiesareuniversal,andthereforeusablebyallcompanies. C) Internetshoppingproducescosttransparency. D) TheInternetenablestheproductionorsalesofsubstituteproductsorservices. 70) Youareconsultingforabeveragedistributorwhoisinterestedindeterminingthebenefitsitcouldachievefromimplementingnewinformationsystems.Whatwillyouadviseasthefirststep? A) Identifythebusinessecosystemthedistributorisin. B) Implementastrategictransitiontothenewsystem. C) Performastrategicsystemsanalysis. D) Benchmarkexistingsystems. MULTIPLECHOICE.Choose the one alternative that best completes the statement or answers the question. 21) WhichofthefollowingisNOTanITinfrastructureservicecomponent? A) operatingsystemsoftware B) computingplatformstoprovideacoherentdigitalenvironment C) physicalfacilitymanagementtomanagethefacilitieshousingphysicalcomponents D) ITmanagementservicestoplananddeveloptheinfrastructureandprovideprojectmanagement 22) Whichtypeofinfrastructureservicesprovidesvoiceandvideoconnectivitytoemployees,customers,andsuppliers? A) networking B) telephone C) VOIP D) telecommunications 23) PlacethefollowingerasofITinfrastructureevolutioninorder,fromearliesttomostrecent:(1)CloudComputingEra(2)Client/Server,(3)EnterpriseEra,(4)PersonalComputer,and(5)MainframeandMinicomputer. A)4,5,3,2,1 B)5,4,2,3,1 C)4,5,2,3,1 D)5,4,2,1,3 24) Theintroductionoftheminicomputer A) allowedcomputerstobecustomizedtothespecificneedsofdepartmentsorbusinessunits. B) enableddecentralizedcomputing. C) offerednew,powerfulmachinesatlowerpricesthanmainframes. D) alloftheabove. 25) Aclientcomputernetworkedtoaservercomputer,withprocessingsplitbetweenthetwotypesofmachines,iscalleda(n) A) service-orientedarchitecture. B) on-demandarchitecture. C) multi-tieredclient/serverarchitecture. D) two-tieredclient/serverarchitecture. 26) Inamulti-tierednetwork A) theworkoftheentirenetworkiscentralized. B) theworkoftheentirenetworkisbalancedoverseverallevelsofservers. C) processingissplitbetweenclientsandservers. D) processingishandledbymultiple,geographicallyremoteclients. 27) InterpretationsofMoore'slawassertthat A) computingpowerdoublesevery18months. B) transistorsdecreaseinsize50%everytwoyears. C) datastoragecostsdecreaseby50%every18months. D) noneoftheabove. 28) Whichofthefollowingfactorsprovidesanunderstandingofwhycomputingresourcestodayareevermoreavailablethaninpreviousdecades? A) networkeconomics B) lawofmassdigitalstorageandMoore'slaw C) decliningcommunicationscosts,universalstandards,andtheInternet D) alloftheabove 29) Today'snanotechnology-producedcomputertransistorsareroughlyequivalentinsizeto A) thewidthofafingernail. B) ahumanhair. C) avirus. D) anatom. 30) Specificationsthatestablishthecompatibilityofproductsandtheabilitytocommunicateinanetworkare called A) networkstandards. B) telecommunicationsstandards. C) technologystandards. D) Internetstandards. 31) unleashpowerfuleconomiesofscaleandresultindeclinesinmanufacturedcomputerproducts. A) Internetandwebtechnologies B) Technologystandards C) Linuxandopen-sourcesoftware D) Client/servertechnologies 32) Themultitasking,multi-user,operatingsystemdevelopedbyBellLaboratoriesthatoperatesonawidevarietyofcomputingplatformsis A) Unix. B) Linux. C) OSX. D) COBOL. 33) Thenetworkstandardforconnectingdesktopcomputersintolocalareanetworksthatenabledthewidespreadadoptionofclient/servercomputingandlocalareanetworksandfurtherstimulatedtheadoptionofpersonalcomputersis A) TCP/IP B) COBOL C) Ethernet D) ASCII 34) Softwarethatmanagestheresourcesofthecomputeriscalled A) operatingsystemsoftware. B) applicationsoftware. C) datamanagementsoftware. D) networksoftware. 35) A SAN isa network. A) serverarea B) storagearea C) scalablearchitecture D) service-orientedarchitecture 36) Theleadingnetworkinghardwareprovidersinclude A) Dell,HP/Compaq,andIBM. B) Cisco,Alcatel-Lucent,andNortel. C) Seagate,Maxtor,andWesternDigital. D) IBM,Oracle,andSun. 37) Asreferredtointhetext,legacysystemsare A) traditionalmainframe-basedbusinessinformationsystems. B) electronicspreadsheetsusedonaPC. C) anypre-1990Wintelsystems. D) systemsfoundonolderASPs. 38) Legacysystemsarestillusedbecausethey A) canonlyberunontheoldermainframecomputers. B) aretooexpensivetoredesign. C) integratewellusingnewWebservicestechnologies. D) containvaluabledatathatwouldbelostduringredesign. 39) WhichofthefollowingisNOTanexampleoftheemergingmobilecomputingplatforms? A) netbooks B) theKindle C) cellphones D) CRM 40) Connectinggeographicallyremotecomputersinasinglenetworktocreatea"virtualsupercomputer"iscalled A) co-location. B) edgecomputing. C) gridcomputing. D) utilitycomputing. 41) ThebusinesscaseforusinggridcomputinginvolvesallofthefollowingEXCEPT A) costsavings. B) increasedaccuracy. C) speedofcomputation. D) agility. 42) Whichofthefollowingdoesgridcomputingutilizetocreateenormoussupercomputingpower? A) massiveunuseddatacenters B) underutilizedmainframecomputers C) networkedcomputerswithidleresources D) networkswithlowusage 43) Theprocessofpresentingasetofcomputingresources(suchascomputingpowerordatastorage)sothattheycanall beaccessedinwaysthatarenotrestrictedbyphysicalconfigurationorgeographiclocationiscalled A) cloudcomputing. B) autonomiccomputing. C) virtualization. D) multicoreprocessing. 44) Whichtypeofcomputingreferstofirmspurchasingcomputingpowerfromremoteprovidersandpayingonlyforthecomputingpowertheyuse? A) on-demand B) grid C) edge D) autonomic 45) Anexampleofautonomiccomputingis A) spywareprotectionsoftwarethatrunsandupdatesitselfautomatically. B) softwareprogrammedtorunonanyhardwareplatform. C) cellphonestakingonthefunctionsofhandheldcomputers. D) programminglanguagesthatallownon-programmerstocreatecustomapplications. 46) Anindustry-wideefforttodevelopsystemsthatcanconfigure,optimize,tune,andhealthemselveswhenbroken,andprotectthemselvesfromoutsideintrudersandself-destructioniscalled A) gridcomputing. B) utilitycomputing. C) virtualization. D) autonomiccomputing. 47) Whichtypeofsoftwareiscreatedandupdatedbyaworldwidecommunityofprogrammersandavailableforfree? A) softwarepackages B) mashups C) outsourced D) opensource 48) Linuxis A) primarilyconcernedwiththetasksofendusers. B) designedforspecificmachinesandspecificmicroprocessors. C) anexampleofopen-sourcesoftware. D) especiallyusefulforprocessingnumericdata. 49) WhichofthefollowingstatementsaboutLinuxisNOTtrue? A) Itplaysamajorroleinthebackofficerunninglocalareanetworks. B) ItisavailableinfreeversionsdownloadablefromtheInternet. C) Ithasgarnered80percentoftheserveroperatingsystemmarket. D) Linuxapplicationsareembeddedincellphones,smartphones,netbooks,andotherhandhelddevices. 50) RunningaJavaprogramonacomputerrequires A) aJavaVirtualMachinetobeinstalledonthecomputer. B) aJavaVirtualMachinetobeinstalledontheserverhostingtheJavaapplet. C) aminiatureprogramtobedownloadedtotheuser'scomputer. D) nospecializedsoftware,asJavaisplatform-independent. 51) AsoftwaretoolwithagraphicaluserinterfacefordisplayingWebpagesandforaccessingtheWebandotherInternetresourcesiscalledaWeb A) service. B) client. C) browser. D) app. 52) WhichofthefollowingisatechniqueusedtoallowuserstointeractwithaWebpagewithouthavingtowaitfortheWebservertoreloadtheWebpage? A) UDDI B) widgets C) Ajax D) Java 53) SetsoflooselycoupledsoftwarecomponentsthatexchangeinformationwitheachotherusingstandardWebcommunicationstandardsandlanguagesarereferredtoas A) Webservices. B) EAIsoftware. C) SOA. D) SOAP. 54) WhatisthefoundationtechnologyforWebservices? A) XML B) HTML C) SOAP D) UDDI 55) Asetofself-containedservicesthatcommunicatewitheachothertocreateaworkingsoftwareapplicationiscalled A) Webservices. B) EAIsoftware. C) SOA. D) SOAP. 56) WhichofthefollowingisNOToneofthecurrentsoftwareplatformtrends? A) gridcomputing B) opensourcesoftware C) mashupsandapps D) softwareoutsourcing 57) Allofthefollowingarecontemporaryandgrowinghardwareplatformtrends except A) greencomputing. B) virtualization. C) cloudcomputing. D) Unix. 58) arecreatedbycombiningandcustomizingcomponentsfromdifferentonlinesoftwareapplications. A) Apps B) Mashups C) SaaS D) Webservices 59) Prewritten,commerciallyavailablesetsofsoftwareprogramsthateliminatetheneedforafirmtowriteitsownsoftwareprogramsforcertainfunctions,arereferredtoas A) softwarepackages. B) mashups. C) outsourcedsoftware. D) opensourcesoftware. 60) Yourfirmneedstoimplementelectronictimesheetsoftwareandneedstokeepwithinasmallbudget.Whichofthefollowingwouldbethemostcostlymethodofimplementingthisnewsoftware? A) purchasingasoftwarepackage B) programmingthenewsoftwarein-house C) leasingthesoftwareovertheInternet D) outsourcingthesoftwareprogrammingtoanoverseasvendor 61) Thepracticeofcontractingcustomsoftwaredevelopmenttoanoutsidefirmiscommonlyreferredtoas A) outsourcing. B) scaling. C) service-orientedarchitecture. D) applicationintegration. 62) Aformalcontractbetweencustomersandtheirserviceprovidersthatoutlinesthespecificresponsibilitiesoftheserviceproviderandtothecustomeriscalleda(n) A) SOA. B) SLA. C) TCO. D) RFQ. 63) SaaSrefersto A) supplyingonlineaccessovernetworkstostoragedevicesandstorageareanetworktechnology. B) managingcombinationsofapplications,networks,systems,storage,andsecurityaswellasproviding WebsiteandsystemsperformancemonitoringtosubscribersovertheInternet. C) hostingandmanagingaccesstosoftwareapplicationsdeliveredovertheInternettoclientsona subscriptionbasis. D) noneoftheabove. 64) WhichofthefollowingisNOTachallengebeingfacedbySalesforce.com,asdiscussedinthechaptercase? A) increasedcompetitionfromtraditionalindustryleaderssuchas MicrosoftandSAP B) continuingtodifferentiateitsproductanddevelopcomplementarynewproductsandservices C) maintaining24/7availabilityforclients D) movingintoamorescalable,on-demandenvironment 65) Whichofthefollowingreferstotheabilityofacomputer,product,orsystemtoexpandtoservealargernumberofuserswithoutbreakingdown? A) modality B) scalability C) expandability D) disintermediation 66) Howwouldyoudeterminethemarketdemandforyourfirm'sITservices? A) PerformaTCOanalysis. B) Benchmarkyourservices. C) Holdfocusgroupstoassessyourservices. D) Analyzesalesreturnsonkeyinvestments. 67) WhichofthefollowingisNOToneofthemainsixfactorstoconsiderwhenevaluatinghowmuchyourfirmshouldspendonITinfrastructure? A) yourfirm'sbusinessstrategy B) theITinvestmentsmadebycompetitorfirms C) marketdemandforyourfirm'sservices D) yourfirm'sorganizationalculture 68) Yourfirm,anautopartsmanufacturer,hasjustmergedwithanautomobileenginemanufacturer,andthetwocompanieshavedifferentSCMsystems.WhichofthefollowingstrategieswouldbethemostlikelycoursetohelptoreducetheTCOofthemergedfirms'technologyinvestments? A) UseWebservicestojointhetwosystems. B) Moveonefirmintousingtheother'ssysteminordertocentralizemanagementandsupportservices. C) DevelopasingleERPsystemthatencompassestheinformationneedsandbusinessprocessesofboth firms. D) Purchaseahosted,on-demandERPsystemthatencompassestheneedsandprocessesofbothfirms. 69) Whichmodelcanbeusedtoanalyzethedirectandindirectcoststohelpfirmsdeterminetheactualcostofspecifictechnologyimplementations? A) totalcostofownership B) returnoninvestment C) breakevenpoint D) costbenefitanalysis 70) Hardware andsoftwareacquisitioncostsaccountforabout percentofTCO. A) 20 B) 40 C) 60 D) 80 MULTIPLECHOICE.Choose the one alternative that best completes the statement or answers the question. 21) Whichofthefollowingbestillustratestherelationshipbetweenentitiesandattributes? A) theentityCUSTOMERwiththeattributePRODUCT B) theentityCUSTOMERwiththeattributePURCHASE C) theentityPRODUCTwiththeattributePURCHASE D) theentityPRODUCTwiththeattributeCUSTOMERA 22) Whichofthefollowingisnotoneofthemainproblemswithatraditionalfileenvironment? A) datainconsistency B) program-dataindependence C) lackofflexibilityincreatingad-hocreports D) poorsecurity 23) ADBMSreducesdataredundancyandinconsistencyby A) enforcingreferentialintegrity. B) uncouplingprogramanddata. C) utilizingadatadictionary. D) minimizingisolatedfileswithrepeateddata. 24) Acharacteristicorqualitydescribinganentityiscalleda(n) A) field. B) tuple. C) keyfield. D) attribute. 25) Whichofthefollowingnon-digitaldatastorageitemsismostsimilartoadatabase? A) librarycardcatalog B) cashregisterreceipt C) doctor'sofficeinvoice D) listofsalestotalsonaspreadsheet 26) Theconfusioncreated by makesitdifficultforcompaniestocreatecustomerrelationshipmanagement,supplychainmanagement,orenterprisesystemsthatintegratedatafromdifferentsources. A) batchprocessing B) dataredundancy C) dataindependence D) onlineprocessing 27) Duplicatedatainmultipledatafilesiscalled data . A) redundancy B) repetition C) independence D) partitions 28) ADBMSmakesthe A) physicaldatabaseavailablefordifferentlogicalviews. B) logicaldatabaseavailablefordifferentanalyticalviews. C) physicaldatabaseavailablefordifferentanalyticalviews. D) logicaldatabaseavailablefordifferentphysicalviews. 29) Thelogicalview A) showshowdataareorganizedandstructuredonthestoragemedia. B) presentsanentryscreento theuser. C) allowsthecreationofsupplementaryreports. D) presentsdataastheywouldbeperceived byendusers. 30) DBMSformidrangecomputersincludeallofthefollowingEXCEPT A) DB2. B) Oracle. C) MicrosoftSQLServer. D) MicrosoftAccess. 31) Thetypeoflogicaldatabasemodelthattreatsdataasiftheywerestoredintwo-dimensionaltablesisthe A) OODBMS. B) pre-digitalDBMS. C) relationalDBMS. D) hierarchicalDBMS. 32) OracleDatabaseLiteisa(n) A) DBMSforsmallhandheldcomputingdevices. B) InternetDBMS. C) mainframerelationalDBMS. D) DBMSformidrangecomputers. 33) MicrosoftSQLServerisa(n) A) DBMSforsmallhandheldcomputingdevices. B) InternetDBMS. C) desktoprelationalDBMS. D) DBMSformidrangecomputers. 34) Inatableforcustomers,theinformationaboutasinglecustomerwouldresideinasingle A) field. B) row. C) column. D) table. 35) Inarelationaldatabase, arecordisreferredtointechnicaltermsasa(n) A) tuple. B) row. C) entity. D) field. 36) Afieldidentifiedinatableasholdingtheuniqueidentifierofthetable'srecordsiscalledthe A) primarykey. B) keyfield. C) primaryfield. D) uniqueID. 37) Afieldidentifiedinarecordasholding theuniqueidentifierforthatrecordiscalledthe A) primarykey. B) keyfield. C) primaryfield. D) uniqueID. 38) Inarelationaldatabase,thethreebasicoperationsusedtodevelopusefulsetsofdataare A) select,project,andwhere. B) select,join,andwhere. C) select,project,andjoin. D) select,from,andjoin. 39) Theselectoperation A) combinesrelationaltablestoprovidetheuserwithmoreinformationthanisotherwiseavailable. B) createsasubsetconsistingofcolumnsinatable. C) identifiesthetablefromwhichthecolumnswillbeselected. D) createsasubsetconsistingofallrecordsinthefilethatmeetstatedcriteria. 40) Thejoinoperation A) combinesrelationaltablestoprovidetheuserwithmoreinformationthanisotherwiseavailable. B) identifiesthetablefromwhichthecolumnswillbeselected. C) createsasubsetconsistingofcolumnsinatable. D) organizeselementsintosegments. 41) Theprojectoperation A) combinesrelationaltablestoprovidetheuserwithmoreinformationthanisotherwiseavailable. B) createsasubsetconsistingofcolumnsinatable. C) organizeselementsintosegments. D) identifiesthetablefromwhichthecolumnswillbeselected. 42) YouarecreatingavideoandanimationsharingWebsitewhosecontentwillbesuppliedbycontent,video,andappletsstoredinadatabaseandyouanticipateveryhighloadsontheserver.WhichofthefollowingDBMSswillmostlikelyserveyourneeds? A) object-relationalDBMS B) relationalDBMS C) hierarchicalDBMS D) OODBMS 43) Thetypeofdatabasemanagementapproachthatcanhandlemultimediaisthe A) hierarchicalDBMS. B) relationalDBMS. C) networkDBMS. D) object-orientedDBMS. 44) Thedatadictionaryservesasanimportantdatamanagementtoolby A) assigningattributestothedata. B) creatinganinventoryofthedataelementscontainedinthedatabase. C) presentingdataasendusersorbusinessspecialistswouldperceivethem. D) maintainingdatainupdatedform. 45) Anautomatedormanualfilethatstoresinformationaboutdataelementsanddatacharacteristicssuchasusage,physicalrepresentation,ownership,authorization,andsecurityisthe A) datadictionary. B) datadefinitiondiagram. C) entity-relationshipdiagram. D) relationshipdictionary. 46) Thespecializedlanguageprogrammersusetoaddandchangedatainthedatabaseiscalled A) adataaccesslanguage. B) adatamanipulationlanguage. C) StructuredQueryLanguage. D) adatadefinitionlanguage. 47) Themostprominentdatamanipulationlanguagetodayis A) Access. B) DB2. C) SQL. D) CrystalReports. E) 48) DBMSstypicallyincludereport-generatingtoolsinorderto A) retrieveanddisplaydata. B) displaydatainaneasier-to-readformat. C) displaydataingraphs. D) performpredictiveanalysis. 49) Theprocessofstreamliningdatatominimizeredundancyandawkwardmany-to-manyrelationshipsiscalled A) normalization. B) datascrubbing. C) datacleansing. D) datadefining. 50) Aschematicoftheentiredatabasethatdescribestherelationshipsinadatabaseiscalleda(n) A) datadictionary. B) intersectionrelationshipdiagram. C) entity-relationshipdiagram. D) datadefinitiondiagram. 51) Aone-to-onerelationshipbetweentwoentitiesissymbolizedinadiagrambyalinethatendswith A) twoshortmarks. B) oneshortmark. C) acrow'sfoot. D) acrow'sfoottoppedbyashortmark. 52) WhichofthefollowingisnotoneofthetechniquesusedinWebmining? A) contentmining B) structuremining C) usagemining D) usermining 53) Youworkforaretailclothingchainwhoseprimaryoutletsareinshoppingmallsandareconductingananalysisofyourcustomersandtheirpreferences.Youwishtofindoutifthereareanyparticularactivitiesthatyourcustomersengagein,or thetypesofpurchasesmadeinthemonthbeforeorafterpurchasingselectitemsfromyourstore.Todothis,youwillwanttousedataminingsoftwarethatiscapableof A) identifyingassociations. B) identifyingclusters. C) identifyingsequences. D) classification. 54) Youworkforannationalcarrentalagencyandwanttodeterminewhatcharacteristicsaresharedamongyourmostloyalcustomers.Todothis,youwillwanttousedataminingsoftwarethatiscapableof A) identifyingassociations. B) identifyingclusters. C) identifyingsequences. D) classification. 55) Adatawarehouseiscomposedof A) historicaldatafromlegacysystems. B) currentdata. C) internalandexternaldatasources. D) historicandcurrentinternaldata. 56) Adatamartusuallycanbe constructedmorerapidlyandatlowercostthanadatawarehousebecause A) adatamarttypicallyfocusesonasinglesubjectareaorlineofbusiness. B) alltheinformationishistorical. C) adatamartusesaWebinterface. D) alloftheinformationbelongstoasinglecompany. 57) Toolsforanalyzingdatatohelpusersfindpatterns,relationships,andinsightsandmakebetterbusinessdecisionsareknownas A) DSS. B) businessintelligence. C) OLAP. D) datamining.Answer: 58) Thetoolthatenablesuserstoviewthesamedataindifferentwaysusingmultipledimensionsis A) predictiveanalysis. B) SQL. C) OLAP. D) datamining. 59) OLAPisatoolforenabling A) userstoobtainonlineanswerstoad-hocquestionsinarapidamountoftime. B) userstoviewbothlogicalandphysicalviewsofdata. C) programmerstoquicklydiagramdatarelationships. D) programmerstonormalizedata. 60) Dataminingisatoolforallowingusersto A) quicklycomparetransactiondatagatheredovermanyyears. B) findhiddenrelationshipsindata. C) obtainonlineanswerstoadhocquestionsinarapidamountoftime. D) summarizemassiveamountsofdataintomuchsmaller,traditionalreports. 61) Intermsofdatarelationships,associationsrefersto A) eventslinkedovertime. B) patternsthatdescribeagrouptowhichanitembelongs. C) occurrenceslinkedtoasingleevent. D) undiscoveredgroupings. 62) toolsareusedtoanalyzelargeunstructureddatasets,suchase-mail,memos,surveyresponses,etc.,todiscoverpatternsandrelationships. A) OLAP B) Textmining C) Webmining D) Webcontentmining 63) AnalternativetousingapplicationserversoftwareforinterfacingbetweenaWebserverandback-enddatabasesis A) CGI. B) HTML. C) Java. D) SQL. 64) Theorganization'srulesforsharing,disseminating,acquiring,standardizing,classifying,andinventoryinginformationiscalleda(n) A) informationpolicy. B) datadefinitionfile. C) dataqualityaudit. D) datagovernancepolicy. 65) Thespecialorganizationalfunctionwhoseresponsibilitiesincludethetechnicalandoperationalaspectsofmanagingdata,includingphysicaldatabasedesignandmaintenance,iscalled A) dataadministration. B) databaseadministration. C) informationpolicyadministration. D) dataauditing. 66) WhichcommondatabasechallengeisillustratedbyapersonreceivingmultiplecopiesofanL.L.Beancatalog,eachaddressedtoaslightlydifferentvariationofhisorherfullname? A) datanormalization B) dataaccuracy C) dataredundancy D) datainconsistency 67) Detectingandcorrectingdatainadatabaseorfilethatareincorrect,incomplete,improperlyformatted,orredundantiscalled A) dataauditing. B) defragmentation. C) datascrubbing. D) dataoptimization. 68) Youarecreatingadatabasetostoretemperatureandwinddatafromnationalairportlocations.WhichofthefollowingfieldsisthemostlikelycandidatetouseasthebasisforaprimarykeyintheAirporttable? A) address B) city C) airportcode D) state 69) Datacleansingnotonlycorrectserrorsbutalso A) establisheslogicalrelationshipsbetweendata. B) structuresdata. C) normalizesdata. D) enforcesconsistencyamongdifferentsetsofdata. 70) WhichofthefollowingisNOTamethodforperformingadataqualityaudit? A) surveyingentiredatafiles B) surveyingsamplesfromdatafiles C) surveyingdatadefinitionandqueryfiles D) surveyingendusersabouttheirperceptionsofdataquality MULTIPLE CHOICE.Choose the one alternative that best completes the statement or answers the question. 21) FromyourreadingoftheCannondalecasestudy,thefirmimplementednewinformationsystemsinordertoachievewhichofthemainsixbusinessobjectives? A) customerandsupplierintimacy B) survival C) competitiveadvantage D) operationalexcellence 22) Whichofthefollowingisnotanexampleofnext-generationenterpriseapplications? A) open-sourcesolutions B) on-demandsolutions C) solutionsincorporatingSCM D) solutionsincorporatingSOa 23) Asuiteofintegratedsoftwaremodulesforfinanceandaccounting,humanresources,manufacturingandproduction,andsalesandmarketingthatallowsdatatobeusedbymultiplefunctionsandbusinessprocessesbestdescribes A) SCMsoftware. B) ERPsystems. C) ERMsoftware. D) CRMmodules. 24) Enterprisesoftwareisbuiltaroundthousandsofpredefinedbusinessprocesses thatreflect A) thefirm'sorganization. B) industrygoals. C) bestpractices. D) cuttingedgeworkflowanalyses. 25) Whichofthefollowingisnottrueaboutenterprisesystems? A) Enterprisesystemshelpfirmsrespondrapidlytocustomerrequestsforinformationorproducts. B) Enterprisesystemdatahavestandardizeddefinitionsandformatsthatareacceptedbytheentireorganization. C) Enterprisesoftwareisexpresslybuilttoallowcompaniestomimictheiruniquebusinesspractices. D) Enterprisesoftwareincludesanalyticaltoolstoevaluateoverallorganizationalperformance. 26) Youhavebeenaskedtoimplemententerprisesoftwareforamanufacturerofkitchenappliances.Whatisthefirststepyoushouldtake? A) Selectthefunctionsofthesystemyouwishtouse. B) Selectthebusinessprocessesyouwishtoautomate. C) Mapthecompany’sbusinessprocessestothesoftware’sbusinessprocesses. D) Mapthesoftware’sbusinessprocessestothecompany’sbusinessprocesses. 27) Whentailoringaparticularaspectofasystemtothewayacompanydoesbusiness,enterprisesoftwarecanprovidethecompanywith A) configurationtables. B) Webservices. C) datadictionaries. D) middleware. 28) Inordertoachievemaximumbenefitfromanenterprisesoftwarepackage,abusiness A) customizesthesoftwaretomatchallofitsbusinessprocesses. B) usesonlytheprocessesinthesoftwarethatmatchitsownprocesses. C) changesthewayitworkstomatchthesoftware’sbusinessprocesses. D) selectsonlythesoftwarethatbestmatchesitsexistingbusinessprocesses. 29) Supplychaincomplexityandscaleincreaseswhenfirms A) movetoglobalization. B) managetheprocurement,manufacturing,anddistributionfunctionsthemselves. C) produceproductsandservicesthatcoordinatewithhundredsormorefirmsandsuppliers. D) modifytheirexistingworkflowstocomplywithsupply-chainmanagementsystems. 30) Whyisoverstockingwarehousesnotaneffectivesolutionforaproblemoflow availability? A) Itdoesnotspeedproducttimetomarket. B) Itisaninefficientuseofrawmaterials. C) Itincreasessalescosts. D) Itincreasesinventorycosts. 31) Anetworkoforganizationsandbusinessprocessesforprocuringrawmaterials,transformingthesematerialsintointermediateandfinishedproducts,anddistributingthefinishedproductstocustomersiscalleda A) distributionchannel. B) supplychain. C) valuechain. D) marketingchannel. 32) Componentsorpartsoffinishedproductsarereferredtoas A) upstreammaterials. B) rawmaterials. C) secondaryproducts. D) intermediateproducts. 33) Acompany’ssuppliersandtheprocessesformanagingrelationshipswiththemisthe A) supplier'sinternalsupplychain. B) externalsupplychain. C) upstreamportionofthesupplychain. D) downstreamportionofthesupplychain. 34) Acompany’sorganizationsandprocessesfordistributinganddeliveringproductstothefinalcustomersisthe A) supplier'sinternalsupplychain. B) externalsupplychain. C) upstreamportionofthesupplychain. D) downstreamportionofthesupplychain. 35) Uncertaintiesariseinanysupplychainbecauseof A) inaccurateoruntimelyinformation. B) poorintegrationbetweensystemsofsuppliers,manufacturers,anddistributors. C) inefficientorinaccurateMIS. D) unforeseeableevents. 36) Whichofthefollowingtraditionalsolutionsenablesmanufacturerstodealwithuncertaintiesinthesupplychain? A) safetystock B) continuousreplenishment C) just-in-timestrategies D) demandplanning 37) Aschedulingsystemforminimizinginventorybyhavingcomponentsarriveexactlyatthemomenttheyareneededandfinishedgoodsshippedassoonastheyleavetheassemblylinebestdescribesa strategy. A) just-in-time B) frictionless C) bullwhip D) safety-stock 38) Adistortionofinformationaboutthedemandforaproductasitpassesfromoneentitytothenextacrossthesupplychainiscalled the effect. A) network B) bullwhip C) ripple D) whirlpool 39) Supplychainsoftware canbe classified aseithersupplychain systemsorsupplychain systems. A) push;pull B) demand;continual C) upstream;downstream D) planning;execution 40) Systemsthatenableafirmtogeneratedemandforecastsforaproductandtodevelopsourcingandmanufacturingplansforthatproductbestdescribes supplychain systems. A) demand B) delivery C) planning D) execution 41) Supplychainplanningsystems A) trackthephysicalstatusofgoods. B) identifythetransportationmodetouseforproductdelivery. C) trackthefinancialinformationinvolvingallparties. D) trackthestatusoforders. 42) Whichsupplychainplanningfunctiondetermineshowmuchproductisneededtosatisfyallcustomerdemands? A) distributionmanagement B) replenishmentplanning C) demandplanning D) orderplanning 43) Supplychain systemsmanagetheflowofproductsthroughdistributioncentersandwarehousestoensurethatproductsaredeliveredtotherightlocationsinthemostefficientmanner. A) demand B) delivery C) planning D) execution 44) Capabilitiesofsupplychainexecutionsystemswouldnotinclude A) identifyingtheoptimaltransportationmode. B) trackingtheflowoffinishedgoods. C) managingmaterials. D) managingwarehouseoperations. 45) Asupplychaindriven byactual customerordersorpurchasesfollowsa model. A) pull-basedmodel B) build-to-stock C) push-based D) replenishment-driven 46) Abuild-to-order supply-chainmodelisalso called a model. A) supply-based B) demand-driven C) replenishment-driven D) push-based 47) Concurrentsupplychainsaremadepossiblebywhichtechnology? A) ERPsystems B) theInternet C) supplychainmanagementsystems D) just-in-timesupply-chaintechnologies 48) Thebusinessvalueofaneffectivesupplychainmanagementsystemincludesallofthefollowingexcept A) fastertimetomarket. B) costreduction. C) supplymatchedtodemand. D) increasedinventorylevels. 49) A isamethodofinteractionwithacustomer,suchastelephoneorcustomerservicedesk. A) pointofpresence B) touchpoint C) salespoint D) clientchannel 50) Whichofthefollowingwouldnotbeconsideredacontactpoint? A) e-mail B) Website C) intranet D) retailstore 51) modulesusemanyofthesamedata,tools,andsystemsasCRMtoenhancecollaborationbetweenacompanyanditssellingpartners. A) SCM B) SFA C) ERM D) PRM 52) modulesdealwithissuessuchassettingobjectives,employeeperformancemanagement,andperformance-basedcompensation. A) SCM B) SFA C) ERM D) PRM 53) Customerrelationshipmanagementsystemstypicallyprovidesoftwareandonlinetoolsforsales,customerservice,and A) marketing. B) accountmanagement. C) advertising. D) publicrelations. 54) SFAmodulesinCRMsystemswouldprovidetoolsfor A) assigningandmanagingcustomerservicerequests. B) capturingprospectandcustomerdata. C) identifyingprofitableandunprofitablecustomers. D) managingsalesprospectandcontactinformation. 55) CustomerservicemodulesinCRMsystemsprovidetoolsfor A) assigningandmanagingcustomerservicerequests. B) capturingprospectandcustomerdata. C) identifyingprofitableandunprofitablecustomers. D) managingsalesprospectandcontactinformation. 56) MarketingmodulesinCRMsystemswouldprovidetoolsfor A) assigningandmanagingcustomerservicerequests. B) capturingprospectandcustomerdata. C) identifyingprofitableandunprofitablecustomers. D) managingsalesprospectandcontactinformation. 57) softwaredealswithemployeeissuesthatarecloselyrelatedtoCRM,suchassettingobjectives,employeeperformancemanagement,performance-basedcompensation,andemployeetraining. A) Enterprise B) ERM C) PRM D) ERP 58) Sellingacustomerwithacheckingaccountahomeimprovementloanisanexampleof A) operationalCRM. B) directmarketing. C) cross-selling. D) cross-channelpromotions. 59) managementisanimportantcapabilityforserviceprocessesthatisfoundinmostmajorCRMsoftwareproducts. A) Returns B) Lead C) Account D) Events 60) WhichofthefollowingisanimportantcapabilityforsalesprocessesthatisfoundinmostmajorCRMsoftwareproducts? A) returnsmanagement B) leadmanagement C) channelpromotionsmanagement D) eventsmanagement 61) Customerrelationshipmanagementapplicationsdealingwiththeanalysisofcustomerdatatoprovideinformationforimprovingbusinessperformancebestdescribes applications. A) operationalCRM B) analyticalCRM C) operationalSCM D) analyticalSFA 62) AnalyticalCRMapplications A) includetoolsformarketingautomation. B) provideconsolidateddataforoperationalCRMapplications. C) arebasedondatawarehousesconsolidatedfromoperationalCRMapplications. D) providecustomer-facingapplications. 63) OperationalCRMapplicationsincludetoolsfor A) identifyingbuyingpatterns. B) calculatingCLTV. C) salesforceautomation. D) pinpointingunprofitablecustomers. 64) Analyzingcustomerbuyingpatternsisanexampleof A) CLTV. B) analyticalCRM. C) operationalCRM. D) demandplanning. 65) Whichmetricisbasedontherelationshipbetweentherevenueproducedbyaspecificcustomer,theexpensesincurredinacquiringandservicingthatcustomer,andtheexpectedlifeoftherelationshipbetweenthecustomerandthecompany? A) churnrate B) CLTV C) costperlead D) costpersale 66) Themeasurementofthenumberofcustomerswhostopusingorpurchasingproductsorservicesfromacompanyiscalled A) switchingcosts. B) churnrate. C) CLTV. D) switchrate. 67) Allofthefollowingstatementsaboutenterpriseapplicationsaretrue exceptfor A) Enterpriseapplicationsaremoresuccessfullyimplementedwhenanorganizationhaspreparedfororganizationalchange. B) Onceyouhavepurchasedandimplementedavendor'senterprisesystem,itismuchlessexpensivetoswitchvendors. C) Thetotalimplementationcostofalargesystemrunsintomillionsofdollars. D) Enterpriseapplicationsarebasedonorganization-widedefinitionsofdata. 68) integrate(s)multipleapplicationsfrommultiplebusinessfunctions,businessunits,orbusinesspartnerstodeliveraseamlessexperienceforthecustomer,employee,manager,orbusinesspartnerandprovideagreaterdegreeofcross-functionalintegrationthanthetraditionalenterpriseapplications. A) PRMsoftware B) SFAsoftware C) ERPsuites D) Serviceplatforms 69) Enterpriseapplicationvendorshave created tomaketheirowncustomerrelationshipmanagement,supplychainmanagement,andenterprisesystemsworkcloselytogetherwitheachother. A) e-businesssuites B) ERPsystems C) middleware D) legacysystems MULTIPLE CHOICE.Choose the one alternative that best completes the statement or answers the question. 21) Whichofthefollowingeventssignifiedthebeginningofe-commerce? A) thefirstonlineadvertisements B) thefirsttelephonesales C) thefirstonlineretailstore D) thefirstwebsite MULTIPLECHOICE.Choosetheonealternativethatbestcompletesthestatementoranswersthequestion. 22) Basedonyourreadingofthechapter,e-commerceis A) stillinarevolutionaryphase. B) widelyacceptedbyconsumers,althoughtechnologyisstillquicklychanging. C) notyetfullyacceptedbyconsumers,althoughmuchofitsdrivingtechnologyisfirmlyinplace. D) wellentrenchedasaformofmoderncommerce. 23) Thequalityofubiquity,asitrelatestoe-commerce,isillustrated by A) thesamesetofstandardsbeingusedacrosstheglobe. B) thespreadofplentiful,cheapinformation. C) theenablingofcommerceworldwide. D) theavailabilityoftheInterneteverywhereandanytime. 24) Amarketplaceextendedbeyondtraditionalboundariesandremovedfromatemporalandgeographiclocationiscalleda(n) A) exchange. B) marketspace. C) onlinemarketplace. D) e-hub. 25) Whichofthefollowingisnotarecentdevelopmentine-commerce? A) WirelessInternetconnectionsgrowrapidly. B) Socialnetworkingsitesbecomeanewplatformfore-commerce. C) Themusicrecordingindustryisdisruptedasmusiccreationanddistributionbecomedecentralized. D) Onlineentertainmentbusinessmodelssurge. 26) HowaretheInternetande-commercecausingseveredisruptiontotheexistingadvertisingbusinessmodel? A) Tiesbetweencustomerandbusinessesarebeingrethought. B) TechnologyplayerssuchasYahoo!seektodominateonlineadvertisingandexpandintoofflineadbrokerage. C) Newmethodsofadvertising,suchasblogadvertising,areemerging. D) Themarketentrycostsforonlineadvertisingservicesareextremelylow. 27) Whichofthefollowingisnotoneoftheuniquefeaturesofe-commercetechnology? A) informationdensity B) transparency C) richness D) socialtechnology 28) Theactofengagingconsumersinadialogthatdynamicallyadjuststheexperiencetotheindividualdescribeswhichdimensionofe-commercetechnology? A) ubiquity B) personalization/customization C) richness D) interactivity 29) Theintegrationofvideo,audio,andtextmarketingmessagesintoasinglemarketingmessageandconsumerexperiencedescribeswhichdimensionofe-commercetechnology? A) ubiquity B) personalization/customization C) richness D) interactivity 30) Theeffortrequiredtolocateasuitableproductiscalled A) pricediscrimination. B) searchcosts. C) menucosts. D) shoppingcosts. 31) Theloweredcostsofinformationstorage,processing,andcommunication,alongwiththeimprovementofdataquality,hasresultedinwhichuniquequalityofe-commerce? A) informationdensity B) richness C) customization D) interactivity 32) Informationdensityreferstothe A) richness complexityandcontent ofamessage. B) totalamountandquantityofinformationdeliveredtoconsumersbymerchants. C) totalamountandquantityofinformationavailabletoallmarketparticipants. D) amountofinformationavailabletoreducepricetransparency. 33) Sellingthesamegoodstodifferenttargetedgroupsatdifferentpricesiscalled A) costcustomization. B) costoptimization. C) pricegouging. D) pricediscrimination. 34) Information existswhenonepartyinatransactionhasmoreinformationthatisimportantforthetransactionthantheotherparty. A) transparency B) asymmetry C) complexity D) discrimination 35) Whichofthefollowingbusinessesusesthemarketcreatorbusinessmodel? A) anonlineauctionhouse B) anonlinenewspaper C) avideo-sharingsite D) anonlinebookseller 36) Varying aproduct'spriceaccordingto thesupplysituationoftheselleriscalled pricing. A) menu B) flexible C) dynamic D) asymmetric 37) Comparedtodigitalmarkets,traditionalmarketshave A) lowersearchcosts. B) strongernetworkeffects. C) higherdelayedgratificationeffects. D) highertransactioncosts. 38) Reducingthebusinessprocesslayersinadistributionchanneliscalled A) disintermediation. B) BPR. C) marketsegmentation. D) networkeffects. 39) Digitalgoodsaregoodsthatare A) produceddigitally. B) soldoverdigitalnetworks. C) delivereddigitally. D) usedwithdigitalequipment. 40) Comparedtotraditionalgoods,digitalgoodshave A) greaterpricingflexibility. B) lowermarketingcosts. C) higherproductioncosts. D) higherinventorycosts. 41) Comparedtotraditionalmarkets,digitalmarketshave A) lowerdistributeddeliverycosts. B) highermarginalcostsperunit. C) equivalentcopyingcosts. D) similarinventorycosts. 42) SellingproductsandservicesdirectlytoindividualconsumersviatheInternetbestdescribes A) B2Be-commerce. B) C2Ce-commerce. C) M-commerce. D) B2Ce-commerce. 43) Consumerssellinggoodsandserviceselectronicallytootherconsumersbestdescribes A) disintermediation. B) C2Ce-commerce. C) M-commerce. D) B2Ce-commerce. 44) EBayisanexampleof A) C2Ce-commerce. B) B2Be-commerce. C) B2Ce-commerce. D) M-commerce. 45) Yourcompanyprovidesonlinetaxpreparationsoftware.Userscandownloadformsandreadtipsonline withoutpaying, butafeeischargedforusingtheadvancedtaxformmanagementservices.Thisisanexampleofwhichtypeofrevenuemodel? A) subscription B) affiliate C) transactionfee D) free/freemium 46) WhichofthefollowingbusinessesutilizesthecontentproviderInternetbusinessmodel? A) Amazon.com B) eBay.com C) CNN.com D) Motocross.com 47) InwhichofthefollowingInternetbusinessmodelsdoesamerchantcreateanonlinedigitalenvironmentthatenablespeoplewithlikeintereststoshareinformationorbuyandsellgoods? A) communityprovider B) serviceprovider C) marketcreator D) transactionbroker 48) Transactionbrokers A) generaterevenuefromadvertisingorfromdirectingbuyerstosellers. B) saveusersmoneyandtimebyprocessingonlinesalestransactions. C) provideadigitalenvironmentwherebuyersandsellerscanestablishpricesforproducts. D) sellphysicalproductsdirectlytoconsumersorindividualbusinesses. 49) Marketcreators A) saveusersmoneyandtimebyprocessingonlinesalestransactions. B) provideadigitalenvironmentwherebuyersandsellerscanestablishpricesforproducts. C) createrevenuebyprovidingdigitalcontentovertheWeb. D) sellphysicalproductsdirectlytoconsumersorindividualbusinesses. 50) Whichofthefollowingbestillustratesthesalesrevenuemodel? A) EBayreceivesasmallfeefromasellerifasellerissuccessfulinsellinganitem. B) EpinionsreceivesafeeaftersteeringacustomertoaparticipatingWebsitewhereheorshemakesapurchase. C) Flickrprovidesbasicservicesforfree,butchargesapremiumforadvancedservices. D) Appleacceptsmicropaymentsforsinglemusictrackdownloads. 51) Whichofthefollowingbestillustratesthetransactionfeerevenuemodel? A) EBayreceivesasmallfeefromasellerifasellerissuccessfulinsellinganitem. B) EpinionsreceivesafeeaftersteeringacustomertoaparticipatingWebsitewhereheorshemakesa purchase. C) Flickrprovidesbasicservicesforfree,butchargesapremiumforadvancedservices. D) Appleacceptsmicropaymentsforsinglemusictrackdownloads.Answer:A 52) InwhichofthefollowingrevenuemodelsdoesaWebsitechargeafeeforaccesstosomeorallofitsofferingsonacontinual,regularbasis? A) subscription B) free/freemium C) transactionfee D) sales 53) Whichofthefollowingbestillustratestheaffiliaterevenuemodel? A) EBayreceivesasmallfeefromasellerifasellerissuccessfulinsellinganitem. B) EpinionsreceivesafeeaftersteeringacustomertoaparticipatingWebsitewhereheorshemakesa purchase. C) Flickrprovidesbasicservicesforfree,butchargesapremiumforadvancedservices. D) Appleacceptsmicropaymentsforsinglemusictrackdownloads. 54) Inaphenomenoncalled ,somearguethatlargenumbersofpeoplecanmakebetterdecisionsaboutawiderangeoftopicsorproductsthanasinglepersonorevenasmallcommitteeofexperts. A) thewisdomofcrowds B) outsourcing C) crowdsourcing D) socialnetworking 55) Netflix'spublicannouncementofarewardforatechnologysolutiontoitsmovierecommendationsystemisanexampleof A) predictionmarkets. B) behavioraltargeting. C) long-tailmarketing. D) crowdsourcing. 56) Exposinganindividualtoadsthatarechosenandbasedontherecordedandanalyzedonlinebehavioroftheindividualisreferredtoas A) clickstreamadvertising. B) behavioraltargeting. C) onlineprofiling. D) long-tailmarketing. 57) Whichofthefollowingwastheleadingmarketingformatin2010? A) displayads B) e-mail C) classifieds D) searchengine 58) WhichofthefollowingstatementsaboutB2Bcommerceisnottrue? A) EightypercentofonlineB2Be-commerceisstillbasedonEDI. B) B2Be-commercerepresentsapproximatelythree-quartersoftheoverallB2Bmarketplace. C) B2Be-commerceonlyincludescommercialtransactionsbetweenfirms. D) B2Be-commercerevenuesin2009wereover$3trillion.Answer:B 59) Whichofthefollowingdescribeslong-tailmarketing? A) Theunexpectedgrowthofsalesofaproductlongafteritsinitialrelease. B) Theyearlysalesofoneortwocopieseachofthousandsofobscurefilms. C) Thedwindlingsalesofaonce-popularbook. D) Thecontinuedsuccessfulsalesofaproductoveryears. 60) Whichofthefollowingstatementsaboutm-commerceisnottrue? A) In2010,m-commercerepresentedlessthan10percentofalle-commerce. B) M-commerceisthefastestgrowingformofe-commerce. C) M-commerceapplicationsareespeciallypopularinEurope,Japan,andSouthKorea. D) In2010,thetop-grossingcategoryofm-commercewase-booksales. 61) Thesystemfunctionalitiesofane-commercesitearebestdescribedasthe A) generalcapabilitieswanted. B) informationsystemscapabilitieswanted. C) informationelementsneeded. D) softwareandhardwarerequired. 62) EDIis A) theuseofInternettechnologiesforelectronicdatatransactions. B) theexchangebetweentwoorganizationsofstandardtransactionsthroughanetwork. C) electronicdatainvoicing. D) electronicdeliveryinfrastructure. 63) Theprocessofsourcinggoodsandmaterials,negotiatingwithsuppliers,payingforgoods,andmakingdeliveryarrangementsiscalled A) procurement. B) e-procurement. C) SCM. D) sourcing. 64) Anextranetthatlinksalargefirmtoitssuppliersandotherkeybusinesspartnersiscalleda(n) A) e-hub. B) marketspace. C) exchange. D) privateindustrialnetwork. 65) E-hubsaremore thanprivateindustrialnetworks. A) transaction-oriented B) collaborative C) independent D) supply-chainoriented 66) Netmarketplaces A) focusoncontinuousbusinessprocesscoordinationbetweencompaniesforsupplychainmanagement. B) areindustryownedoroperateasindependentintermediariesbetweenbuyersandsellers. C) aregearedtowardsshort-termspotpurchasing. D) aremorerelationshiporientedthanprivateindustrialnetworks. 67) Athird-partyNetmarketplacethatconnectsmanybuyersandsuppliersforspotpurchasingiscalleda(n) A) exchange. B) verticalmarket. C) privateexchange. D) e-hub. 68) Whichofthefollowingisnotoneofthecategoriesofservicesthatarepopularform-commerce? A) location-basedservices B) financialservices C) gamesandentertainment D) retailshopping 69) IntheUnitedStates,m-commerce A) hasbecomewidelyadopted. B) isstillinitsinfancy. C) nowrepresentsamajorfractionoftotale-commercetransactions. D) isgrowingslowly. 70) YouareplanningtherequirementsforasitetrackingandreportingsystemforyourcompanyWebsite. Whichofthefollowinginformationrequirementswouldnotbeessentialforthisfunction? A) numberofuniquevisitors B) pagesvisited C) productspurchased D) securecreditcardclearing MULTIPLE CHOICE.Choose the one alternative that best completes the statement or answers the question. 21) Whatistheprimarydrivingfactorinfirmstoselectdomesticoutsourcingfirmstobuildsystemsolutions? A) totakeadvantageoftechnicalskillsthefirmdoesnothave B) tosavelaborcosts C) toavoidchangemanagementissues D) alloftheabove 22) ThefourkindsofstructuralorganizationalchangeenabledbyIT,inorderfromleasttomostrisky,are A) rationalization,automation,reengineering,andredesigning. B) rationalization,automation,reengineering,andparadigmshift. C) automation,rationalization,reengineering,andparadigmshift. D) automation,redesigning,restructuring,andparadigmshift.Answer:C 23) Businessprocessesareanalyzed,simplified,andredesignedin A) businessprocessredesign. B) rationalizationofprocedures. C) automation. D) paradigmshifts. 24) Inautomation A) businessprocessesaresimplified. B) businessprocessesarereorganizedtocutwasteandeliminaterepetitive,paper-intensivetasks. C) standardoperatingproceduresarestreamlinedtoremovebottlenecks. D) employeesareenabledtoperformtheirtasksmoreefficiently. 25) Abankhasreworkeditsmortgageapplicationprocesssothatseveralstepsarehandledbycomputersoftware,and somestepsarecombinedtoreducebottlenecksinprocessing.Thegoalistograduallyimproveitsefficiencyovertime.Thisisanexampleof A) automation. B) rationalizationofprocedures. C) paradigmshift. D) businessprocessredesign. 26) Anupscaleorganicfoodsgrocerychainisimplementinganinformationsystemthatwillenableittoaddsame-dayhomedeliveryofgroceriestoitscustomers.Thisisanexampleof A) automation. B) rationalizationofprocedures. C) paradigmshift. D) businessprocessredesign. 27) Inorder,whatarethefirstthreestepsinBPM? A) (1)identifyingprocessesforchange,(2)analyzingexistingprocesses,(3)designingthenewprocess B) (1)analyzingexistingprocesses,(2)identifyingprocessesforchange,(3)designingthenewprocess C) (1)identifyingprocessesforchange, (2)designingthenewprocess,(3)implementingthenewprocess D) (1)analyzingprocessestochange(2)designingthenewprocess,(3)measuringtheoptimizedprocess 28) provide(s)amethodologyandtoolsfordealingwiththeorganization'songoingneedtoreviseandoptimizeitsnumerousbusinessprocesses. A) Businessprocessredesign B) Businessprocessmanagement C) CASEtools D) TQM 29) Theideathattheachievementofqualitycontrolisanendinitselfdescribesamainconceptof A) BPM. B) BPR. C) sixsigma. D) TQM. 30) Whichprocessdevelopsadetaileddescriptionofthefunctionsthatanewinformationsystemmustperform? A) feasibilitystudy B) requirementsanalysis C) systemsdesign D) testplandevelopment 31) Theentiresystem-buildingeffortisdrivenby A) organizationalchange. B) feasibilitystudies. C) theinformationvaluechain. D) userinformationrequirements. 32) Systemsdesign A) describeswhatasystemshoulddotomeetinformationrequirements. B) showshowthenewsystemwillfulfilltheinformationrequirements. C) identifieswhichusersneedwhatinformation,where,whenandhow. D) isconcernedwiththelogicalviewofthesystemsolution. 33) Systemdesignspecificationsthataddressthecategoryofdatabasedesignissueswillincludespecificationsfor A) transactionvolumeandspeedrequirements. B) dataentry. C) jobdesign. D) programlogicandcomputations. 34) Enablingorganizationstomakecontinualimprovementstomanybusinessprocessesandtouseprocessesasthefundamentalbuildingblocksofcorporateinformationsystemsisthegoalof A) businessprocessmanagement. B) businessprocessredesign. C) workflowengineering. D) workflowmanagement. 35) Transferringdatafromalegacysystemtothenewsystemwouldbedefinedbywhichcategoryofsystemdesignspecifications? A) input B) database C) manualprocedures D) conversion 36) Determiningmethodsforfeedbackanderrorhandlingwouldbedefinedbywhichcategoryofsystemdesignspecifications? A) traininganddocumentation B) userinterface C) manualprocedures D) securityandcontrols 37) Unittesting A) includesallthepreparationsfortheseriesofteststobeperformedonthesystem. B) teststhefunctioningofthesystemasawholeinordertodetermineifdiscretemoduleswillfunctiontogetherasplanned. C) testseachprogramseparately. D) providesthefinalcertificationthatthesystemisreadytobeusedinaproductionsetting. 38) Systemtesting A) includesallthepreparationsfortheseriesofteststobeperformedonthesystem. B) teststhefunctioningofthesystemasawholeinordertodetermineifdiscretemoduleswillfunction togetherasplanned. C) testseachprogramseparately. D) providesthefinalcertificationthatthesystemisreadytobeusedinaproductionsetting. 39) Acceptancetesting A) includesallthepreparationsfortheseriesofteststobeperformedonthesystem. B) teststhefunctioningofthesystemasawholeinordertodetermineifdiscretemoduleswillfunction togetherasplanned. C) testseachprogramseparately. D) providesthefinalcertificationthatthesystemisreadytobeusedinaproductionsetting. 40) Inaparallelconversionstrategy,thenewsystem A) istestedbyanoutsourcedcompany. B) replacestheoldoneatanappointedtime. C) andtheoldareruntogether. D) isintroducedinstages. 41) Inthedirectcutoverconversionstrategy,thenewsystem A) istestedbyanoutsourcedcompany. B) replacestheoldoneatanappointedtime. C) andtheoldareruntogether. D) isintroducedinstages. 42) Changesinhardware,software,documentation,orproductiontoaproductionsystemtocorrecterrors,meetnewrequirements,orimproveprocessingefficienciesaretermed A) compliance. B) production. C) maintenance. D) acceptance. 43) Inwhatstageofsystemsdevelopmentaredesignspecificationscreated? A) systemsanalysis B) systemsdesign C) testing D) conversion 44) Theprimarytoolforrepresentingasystem'scomponentprocessesandtheflowofdatabetweenthemisthe A) datadictionary. B) processspecificationsdiagram. C) userdocumentation. D) dataflowdiagram. 45) Tounderstandanddefinethecontentsofdataflowsanddatastore,systembuildersuse A) adatadictionary. B) processspecificationsdiagrams. C) userdocumentation. D) dataflowdiagrams. 46) Toshoweachlevelofasystem'sdesign,itsrelationshiptootherlevels,anditsplaceintheoveralldesignstructure,structuredmethodologiesuse A) structurecharts. B) GanttandPERTcharts. C) processspecifications. D) dataflowdiagrams. 47) Anentireinformationsystemisbrokendownintoitssubsystemsbyusing A) high-leveldataflowdiagrams. B) low-leveldataflowdiagrams. C) processspecifications. D) structureddiagrams. 48) Inobject-orienteddevelopment A) theclassisusedasthe basicunitofsystemsanalysisanddesign. B) anobjectisacollectionofdatathatisactedonbyexternalprocesses. C) processinglogicresideswithinobjects. D) astrict,step-by-stepdevelopmentprocessisessential. 49) Inanobject-orienteddevelopmentframeworkforauniversity,howwouldtheclassesDegree,Mathematics,andPhysicsberelated? A) DegreewouldbeasisterclasstoMathematicsandPhysics. B) DegreeisasuperclasstoMathematicsandPhysics. C) MathematicsandPhysicswouldbeancestorstoDegree. D) DegreewouldbeasubclasstoMathematicsandPhysics. 50) Object-orientedmodelingisbasedontheconceptsof A) objectsandrelationships. B) classesandobjects. C) classandinheritance. D) objectsandinheritance. 51) Object-orienteddevelopmentcouldpotentiallyreducethetimeandcostofwritingsoftwarebecause A) object-orientedprogrammingrequireslesstraining. B) iterativeprototypingisnotrequired. C) objectsarereusable. D) asingleuserinterfaceobjectcanbeusedfortheentireapplication. 52) CASEtoolsautomate A) documentation. B) codegeneration. C) creatingdatadictionaries. D) alloftheabove. 53) Theoldestmethodforbuildinginformationsystemsis A) component-baseddevelopment. B) prototyping. C) object-orienteddevelopment. D) thesystemsdevelopmentlifecycle. 54) Inthetraditionalsystemsdevelopmentlifecycle,endusers A) areimportantandongoingmembersoftheteamfromtheoriginalanalysisphasethroughmaintenance. B) areimportantonlyinthetestingphases. C) havenoinput. D) arelimitedtoprovidinginformationrequirementsandreviewingthetechnicalstaff'swork. 55) Inwhichtypeofsystemsbuildingarethedevelopmentstagesorganizedsothattasksinonestagearecompletedbeforethetasksinthenextstagebegun? A) traditional B) prototyping C) RAD D) alloftheabove 56) AsatechnicalprojectmanageryouhavedecidedtoproposeimplementingaprototypingmethodologyforasmallWeb-baseddesignproject.Whatistheorderofstepsyouwill followinthisproject? A) Developtheprototype;usetheprototype;reviseandenhancetheprototype. B) Identifyuserrequirements,developtheprototype,usetheprototype,reviseandenhancethe prototype. C) Definetherequirements,developsolutions,selectthebestprototype,andimplementtheprototype. D) Definetherequirements,developtheprototype,reviseandenhancetheprototype. 57) Asystemsbuildingapproachinwhichthesystemisdevelopedassuccessiveversions,eachversionreflectingrequirementsmoreaccurately,isdescribedtobe A) end-useroriented. B) iterative. C) object-oriented. D) agile. 58) Whichtypeoffourth-generationlanguagetoolsareend-usersmostlikelytoworkwith? A) reportgeneratorsandquerylanguages B) reportgeneratorsandapplicationgenerators C) PCsoftwaretoolsandquerylanguages D) PCsoftwaretoolsandreportgenerator 59) Whichtypeoffourth-generationlanguagetoolcontainspreprogrammedmodulesthatcanbeusedtocreateentireapplications? A) PCsoftwaretools B) reportgenerators C) applicationgenerators D) applicationsoftwarepackages 60) Whensystemsarecreatedrapidly,withoutaformaldevelopmentmethodology A) enduserscantakeovertheworkofITspecialists. B) theorganizationquicklyoutgrowsthenewsystem. C) hardware,software,andqualitystandardsarelessimportant. D) testinganddocumentationmaybeinadequate. 61) Managementshouldcontrolthedevelopmentofend-userapplicationsby A) developingaformaldevelopmentmethodology. B) requiringcostjustificationforend-userISprojects. C) establishingstandardsforuser-developedapplications. D) bothB andC E) bothAandB 62) Fourth-generationtoolscannotreplaceconventionaldevelopmenttoolsbecausethey A) cannothandlelargenumbersoftransactionsorextensiveprocedurallogic. B) arenotdesignedtointegratewithlegacysystems. C) donotincorporatemethodsfordocumentation. D) donotincorporatemethodsfortesting. 63) CategoriesoftoolsforBPMincludeallofthefollowingexcept A) toolstointegrateexistingsystemstosupportbusinessprocessesimprovements. B) toolstoautomatebusinessprocesses. C) toolstoidentifyanddocumentbusinessprocesses. D) toolstotestthesecurityofbusinessprocesses. 64) Whatisthegreatestbarriertosuccessfulbusinessprocesschange? A) ineffectiveprojectmanagement B) usabilityofimplementedsolution C) selectingthecorrectprocesstochange D) organizationalchange 65) Theprocessofcreatingworkableinformationsystemsinaveryshortperiodoftimeiscalled A) RAD. B) JAD. C) prototyping. D) BandC. 66) Whichtypeofsystemsdevelopmentischaracterizedbysignificantlyspeedingupthedesignphaseandthegenerationofinformationrequirementsandinvolvingusersatanintenselevel? A) RAD B) JAD C) prototyping D) end-userdevelopment 67) YouareanITprojectmanagerforanadvertisingfirm.Thefirmwishestocreateanonlinetoolthatwill beusedtosurveyfocusgroupreactionstoproductsindevelopment.Themostimportantconsiderationforthefirmisbeingabletoofferthetoolassoonaspossibleasanewcorporateservice.However,youknowthatmanyoftheseniormanagersthatarebusinessownersofthisprojecthavedifficultyinunderstandingtechnicalorsoftwaredevelopmentissues,andarelikelytochangetheirrequirementsduringthecourseofdevelopment.Whatdevelopmentmethodwouldbemostsuccessfulforthisproject? A) RAD B) JAD C) end-userdevelopment D) prototyping 68) Groupsofobjectsareassembledintosoftwarecomponentsforcommonfunctions,whichcanbecombinedintolarge-scalebusinessapplications,inwhichtypeofsoftwaredevelopment? A) object-orienteddevelopment B) component-baseddevelopment C) structuredmethodologies D) RAD 69) Comparedtotheuseofproprietarycomponents,Webservicespromisetobelessexpensiveandlessdifficulttoimplementbecauseof A) theirabilitytointegrateseamlesslywithlegacysystems. B) theuseofuniversalstandards. C) theubiquityoftheInternet. D) theabilitytoreuseWebservicescomponents. 70) developmentfocusesonrapiddeliveryofworkingsoftware bybreakingalargeprojectintoaseriesofsmallsub-projectsthatarecompletedinshortperiodsoftimeusingiterationandcontinuousfeedback. A) Agile B) Rapidapplication C) Jointapplication D) Object-oriented MULTIPLE CHOICE.Choose the one alternative that best completes the statement or answers the question. 21) Onaverage,privatesectorITprojectsunderestimatedbudget anddeliverytimeofsystemsby percent. A) 30 B) 40 C) 50 D) 60 22) Themajorvariablesinprojectmanagementare A) scope,time,cost,andperformance. B) scope,time,cost,quality,andrisk. C) time,cost,quality,performance,andrisk. D) time,cost,scope,andperformance. 23) Atthetopofthemanagementstructureforinformationsystemsprojectsinalargecompanyis A) projectmanagement. B) theCIO. C) thecorporatestrategicplanninggroup. D) theISsteeringcommittee. 24) The isdirectlyresponsiblefortheindividualsystemsproject. A) projectmanagementgroup B) projectteam C) ISsteeringcommittee D) corporatestrategicplanningcommittee 25) The reviewsandapprovesplansforsystemsinalldivisions. A) projectmanagementgroup B) projectteam C) ISsteeringcommittee D) corporatestrategicplanningcommittee 26) The consistsofsystemsanalysts,specialistsfromtherelevantend-userbusinessareas,application programmers,andperhapsdatabasespecialists. A) projectmanagementgroup B) projectteam C) ISsteeringcommittee D) corporatestrategicplanningcommittee 27) Aroadmapindicatingthedirectionofsystemsdevelopment,therationale,thecurrentsystems,newdevelopmentstoconsider,themanagementstrategy,theimplementationplan,andthebudgetiscalleda(n) A) projectplan. B) portfolioanalysis. C) informationsystemsplan. D) enterpriseanalysis. 28) ACSFapproachtoestablishinganenterprise'sinformationrequirementsisespeciallysuitablefor A) distinguishingbetweenindividualandorganizationalobjectives. B) identifyingthekeyentitiesandattributesoftheorganization'sdata. C) understandinghoworganizationalunitsdefinecriticaldata. D) thedevelopmentofDSSsandESSs. 29) TheprincipalmethodusedinCFSanalysisisto A) inventoryalloftheorganization'sinformationsystemsprojectsandassetsandassignrisklevels. B) performaweightedcomparisonofthecriteriausedtoevaluateasystem. C) surveyalargesampleofmanagersontheirobjectives,decision-makingprocess,andusesandneedsfor dataandinformation. D) interviewasmallnumberoftopmanagerstoidentifytheirgoalsandcriteriaforachievingsuccess. 30) InCFSanalysis,itisimportantto A) interviewasmanyemployeesfromdifferentlevelsofthecompanyaspossible. B) createabroadinquiryintothevarioustypesofinformationusedinthecompany. C) distinguishbetweenorganizationalandindividualCSFs. D) identifyoperationalmanagersthatcanaccuratelyportraytheday-to-dayinformationneedsofthefirm. 31) Thecentralmethodusedinaportfolioanalysisisto A) inventoryalloftheorganization'sinformationsystemsprojectsandassets. B) performaweightedcomparisonofthecriteriausedtoevaluateasystem. C) surveyalargesampleofmanagersontheirobjectives,decision-makingprocess,andusesandneedsfordataandinformation. D) interviewasmallnumberoftopmanagerstoidentifytheirgoalsandcriteriaforachievingsuccess. 32) InusingaportfolioanalysistodeterminewhichITprojectstopursue,youwould A) selectthemostlow-riskprojectsfromtheinventory. B) limitworktothoseprojectswithgreatrewards. C) selectonlylow-risk,high-rewardprojects. D) balancehigh-risk,highrewardprojectswithlower-riskprojects. 33) Whichmethodwouldyouuseisusedtodevelopriskprofilesforafirm'sinformationsystemprojectsandassets? A) informationsystemsplan B) scoringmodel C) portfolioanalysis D) CSF 34) Thecentralmethodusedinascoringmodelisto A) inventoryalloftheorganization'sinformationsystemsprojectsandassets. B) performaweightedcomparisonofthecriteriausedtoevaluateasystem. C) surveyalargesampleofmanagersontheirobjectives,decision-makingprocess,andusesandneedsfordataandinformation. D) interviewasmallnumberoftopmanagerstoidentifytheirgoalsandcriteriaforachievingsuccess. 35) YouhavebeenhiredbyapharmaceuticalcompanytoevaluateitsinventoryofsystemsandITprojects. Whichtypesofprojectswouldbebestavoided? A) anyhighriskprojects B) anylow-benefitprojects C) allhigh-risk,lowbenefitprojects D) none,anyprojectmightbebeneficial 36) Whichmethodisusedtoassignweightstovariousfeatures ofasystem? A) informationsystemsplan B) scoringmodel C) portfolioanalysis D) CSF 37) Thecriteriausedforevaluationinascoringmodelareusuallydeterminedby A) lengthydiscussionsamongthedecision-makinggroup. B) aCSFanalysis. C) theISsteeringcommittee. D) systemsanalysts. 38) Allofthefollowingareintangiblebenefitsofinformationsystemsexcept A) improvedassetutilization. B) increasedorganizationallearning. C) improvedoperations. D) reducedworkforce. 39) Whichofthefollowingisnotatangiblebenefitofinformationsystems? A) reducedrateofgrowthinexpenses B) lowercomputerexpenses C) improvedresourcecontrol D) increasedproductivity 40) Theworthofsystemsfromafinancialperspectiveessentiallyrevolvesaroundtheissueof A) CSFs. B) adherencetoinformationrequirements. C) assetutilization. D) returnoninvestedcapital. 41) Youareusingacapitalbudgetingmethodtoassesstheworthofyourcompany'snewinformationsystem. Whichofthefollowingcostswouldyouincludeinmeasuringthecashoutflow? A) increasedsalesofproducts B) hardwareandsoftwareexpenditures C) laborexpenditures D) reducedcostsinproductionandoperation E) bothAandD F) bothB andC G) A,B,CandD 42) InworkingwithROPMsandoptionsvaluation,acalloptionisa(n) A) obligationtopurchaseanassetatalaterdateatafixed price. B) obligationtoeitherpurchaseorsellanassetatalaterdateatastrikeprice. C) righttopurchaseanassetalaterdateatastrikeprice. D) righttopurchaseorsell anasset alaterdateatafixed price. 43) Theprincipalcapitalbudgetingmodelsforevaluatinginformationtechnologyprojectsarethepaybackmethod,theaccountingrateofreturnoninvestment(ROI),thenetpresentvalue,andthe A) futurepresentvalue. B) internalrateofreturn. C) externalrateofreturn. D) ROPM. 44) ROPMsvalueinformationsystemssimilartostockoptions,inthat A) ROPMscanbeboughtandsoldlikestocks. B) acompany'sworthcanbeevaluated bytheworthoftheirROPMs. C) initialexpendituresonITprojectsareseenascreatingtherighttopursueandobtainbenefitsfromthe systematalaterdate. D) expendituresandbenefitsfromITprojectsareseen asinflowsandoutflowsofcashthatcanbetreated themselveslikeoptions. 45) Tobestevaluate,fromafinancialstandpoint,anITinvestmentwhosebenefitscannotbefirmlyestablishedinadvance,youwoulduse A) capitalbudgeting. B) therealoptionpricingmodel. C) ascoringmodel. D) thenetpresentvalue. 46) Thelevelofaproject'sriskisinfluencedprimarilyby A) projectsize,projectstructure,andtheleveloftechnicalexpertise. B) projectcost,projectscope,andtheimplementationplan. C) projectscope,projectschedule,andprojectbudget. D) projectsize,projectscope,andtheleveloftechnicalexpertise. 47) TheprojectriskwillriseiftheprojectteamandtheISstafflack A) legacyapplicationsasastartingpoint. B) goodequipment. C) therequiredtechnicalexpertise. D) financialstudiesandplans. 48) Theorganizationalactivitiesworkingtowardtheadoption,management,androutinizationofanewinformationsystemarecalled A) production. B) maintenance. C) implementation. D) acceptance. 49) Whichofthefollowingisnotoneoftheactivitiesofthesystemsanalyst? A) actingasachangeagent B) communicationwithusers C) mediatingbetweencompetinginterestgroups D) formulationofcapitalbudgetingmodels 50) Oneexampleofanimplementationproblemis A) pooruserinterface. B) inadequateusertraining. C) projectrunningoverbudget. D) changesinjobactivitiesandresponsibilities. 51) Accordingtoyourreadingofthechapter,changemanagementisaprocessthat A) shouldbeaddressedbeforeaprojectisdeveloped. B) beginswhenaprojectisimplemented. C) isusedprimarilytomandateuseracceptance. D) mustbeaddressedinallsystemsdevelopment. 52) Usersprefersystemsthat A) areorientedtofacilitatingorganizationaltasksandsolvingbusinessproblems. B) workwithexistingDBMS. C) areabletoprovideoptimumhardwareandsoftwareefficiency. D) arecapableofstoringmuchmoredatathantheyneed. 53) Thecommunicationsgapbetweenusersandsystemsdesignersiscreatedbytheirdifferencesin A) backgrounds. B) interests. C) priorities. D) AandB. E) BandC. F) alloftheabove. 54) Whichofthefollowingtypesofprojectsismostlikelytofail? A) integrationofanthird-partyautomatedpaymentsystem B) replacementofmiddlewarewithWebservicesforlegacyapplicationintegration C) abusinessprocessredesignprojectthatrestructuresworkflowandresponsibilities D) redesigningauserinterfacetoanonlineinvestmentsite 55) Whichofthefollowingisnotaresponsibilityofeffectivechangemanagement? A) integratinglegacysystems B) dealingwithfearandanxietyaboutnewsystems C) trainingusersofthenewsystem D) enforcinguserparticipationatallstagesofsystemdevelopment 56) Whichofthefollowingtoolswouldyouusetocontrolriskfactorsinaninformationsystemsproject? A) internalintegrationtools B) externalintegrationtools C) formalplanningtoolsandformalcontroltools D) AandB E) AandC F) alloftheabove 57) Internalintegrationtools A) enableaprojecttohavesufficienttechnicalsupportforprojectmanagementanddevelopment. B) enableaprojectmanagertoproperlydocumentandmonitorprojectplans. C) portrayaprojectasanetworkdiagramwithnumberednodesrepresentingprojecttasks. D) consistofwaystolinktheworkoftheimplementationteamwithusersatallorganizationlevels. 58) Anexampleofusinganinternalintegrationtoolwouldbeto A) definetaskdependencies. B) includeuserrepresentativesasactivemembersoftheprojectteam. C) createaPERTchart. D) holdfrequentprojectteammeetings. 59) Formalplanningandcontroltools A) enableaprojecttohavesufficienttechnicalsupportforprojectmanagementanddevelopment. B) enableaprojectmanagertoproperlydocumentandmonitorprojectplans. C) portrayaprojectasanetworkdiagramwithnumberednodesrepresentingprojecttasks. D) consistofwaystolinktheworkoftheimplementationteamwithusersatallorganizationlevels. 60) Externalintegrationtools A) enableaprojecttohavesufficienttechnicalsupportforprojectmanagementanddevelopment. B) enableaprojectmanagertoproperlydocumentandmonitorprojectplans. C) portrayaprojectasanetworkdiagramwithnumberednodesrepresentingprojecttasks. D) consistofwaystolinktheworkoftheimplementationteamwithusersatallorganizationlevels. 61) Anexampleofusinganexternalintegrationtoolwouldbeto A) definetaskdependencies. B) includeuserrepresentativesasactivemembersoftheprojectteam. C) createaPERTchart. D) holdfrequentprojectteammeetings. 62) Whichtypeofplanningtoolshowseachtaskasahorizontalbarwhoselengthisproportionaltothetimerequiredtocompleteit? A) PERTchart B) Ganttchart C) bothAandB D) neitherAnorB 63) Toreviewaproject'stasksandtheirinterrelationships,youwouldusea A) PERTchart. B) Ganttchart. C) eitherAorB. D) neitherAnorB. 64) Whichtypeoftoolhelpsprojectmanagersidentifybottlenecksinprojectdevelopment? A) internalintegrationtools B) externalintegrationtools C) formalplanningandcontroltools D) bothB andC 65) Whichofthefollowingisalimitationofusingafinancialapproachtoevaluateinformationsystems? A) inabilitytomeasureROI B) inabilitytocontrolvendorcosts C) inabilitytoassessrisk D) inabilitytoassesscostsfromorganizationaldisruption 66) Whichofthefollowingstatementsbestdescribestheeffectofprojectstructureonoverallprojectrisk? A) Highlystructuredprojectsaremorecomplex,andrunahigherriskofprogrammersandusersmisunderstandingtheultimategoals. B) Projectswithrelativelyundefinedgoalsaremorelikelytobesubjectedtouserschangingrequirementsandrunahigherriskofnotsatisfyingprojectgoals. C) Highlystructuredprojectstendtobelarger,affectingmoreorganizationalunits,andrunboththeriskofout-of-controlcostsandbecomingtoodifficulttocontrol. D) Lessstructuredprojectsaremoreabletobequicklydeveloped,tested,andimplementedusingcutting- edgeRADandJADdevelopmenttechniques,andposelessriskofrunningupunforeseencosts. 67) Whichofthefollowingisnotanorganizationalfactorinsystemsplanningandimplementation? A) standardsandperformancemonitoring B) governmentregulatorycompliance C) healthandsafety D) userinterface 68) Insociotechnicaldesign A) separatesetsoftechnicalandsocialdesignsolutionsaredevelopedandcompared. B) ergonomicfeaturesofasystemandthesystem'stechnicaldesignaregivenequalimportance. C) systemsanalystswithprovenbackgroundsinsociologicalconcernsrateandcompareasystem'ssocial andtechnicalaspects. D) alloftheabove. 69) Themostwidelyusedprojectmanagementsoftwaretodayis A) Vertabase. B) IBMProjectGuide. C) MicrosoftProject. D) MicrosoftExcel. 70) Asdiscussedinthechapter,whichofthefollowingisnotoneoftheimmediateconsequencesofinadequatesoftwareprojectmanagement? A) costoverruns B) organizationalconflict C) timeslippage D) technicalshortfalls