USPS Exam 421 Window Clerk

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USPS Exam 421 Window Clerk End to end process to ensure mail is collected, distributed and delivered the type of clock the usps runs on Correct Answer- 24 hour clock Items sent within the US APO, FP ... O, UN, and its territories and possessions. Correct Answer- Domestic mail sets forth the policies, regulations and procedures governing domestic mail Correct Answer- DMM- Domestic Mail Manual sets forth policies, regulations, and procedures governing international mail Correct Answer- IMM- International Mail Manual contains policies and procedures for administrative ad support functions within the postal service Correct Answer- ASM-Administrative and Support Manual all manuals are found on line via? Correct Answer- Policy Net Guarantees overnight or next day delivery $100 insurance and free tracking Correct Answer- Express Mail Premier Shipping service of the USPS Correct Answer- Express Mail Fast and affordable max 70lbs $50 insurance another premier shipping service of the USPS 2-3 DAYS delivery Correct Answer- Priority Mail Bulk mail usually handled at distribution centers Correct Answer- Parcel Select Merchant pays postal fee returning merchandise bulk parcel return product Correct Answer- Parcel Return Services First class mail, periodicals, standard mail, package services Correct Answer- Mailing services proof of mailing uses PS Form 3800 Correct Answer- Certified Mail Provides up to $5000 in coverage extra service requires PS Form 3813 or 3813-p Correct Answer- Insured Mail Provides date and time of delivery, free when you purchase Priority mail now called USPS Tracking Correct Answer- Delivery Confirmation POM Correct Answer- Postal Operations Manual Official Source for updates and updated bi-weekly Correct Answer- Postal bulletin Does this package contain anything liquid, fragile, potentially hazardous' such as/like perfume or lithium batteries? Correct Answer- 6 Part of HAZMAT question Tells you when and how to display the POW flag Correct Answer- Postal Bulletin POW Correct Answer- Prisoner of War Bears only stamps as postage weights more than 13 oz and was not excepted at retail counter. Correct Answer- Anonymous Mail PVI Correct Answer- Postage Validation Imprinter AMU Correct Answer- Anonymous Mail Unit DDD1 Correct Answer- Weighs less than 13 oz DDD2 Correct Answer- Weighs more than 13 oz Magazines, newspaper, must be printed at least 4x's times a year from a creditable organization Correct Answer- Periodicals Parcel post, bonded printed matter media mail, library mail Correct Answer- package services printed matter weighs less than 16 oz must pay annual presort fee min. of 200 pieces or over 50 lbs Correct Answer- Standard Mail can be used for gifts weighs up to 70lbs measures max of 130in price based on weigh distance and shape Correct Answer- Parcel Post Delivery time 2-3 days( not guaranteed ) Correct Answer- Priority Mail Delivery time 1-2 days ( overnight and next day ) * Guaranteed Correct Answer- Express mail ( Priority Mail Express ) Letters size max Correct Answer- 6 1/8in in height and 11 1/2in in length max 1/4in in thickness Flats size max Correct Answer- 15in in length and 12in in height and 3/4in in thickness Machinable Parcels Correct Answer- min 3in max 17in weight 6 oz min and 25lbs max Rolls that are longer than machinable parcels Correct Answer- Irregular Parcels How many zones Correct Answer- 8 effects zones 1-4 piece weighs less than 20lbs but longer than 84in and is charged the 20lb price Correct Answer- Balloon Price Effects zones 5-8 can't exceed 1728cu ft max 108in in girth Correct Answer- Dimensional Price How often is the Postal bulletin printed Correct Answer- Bi-weekly Where do we find a list of lost or stolen MO (money orders) Correct Answer- Postal Bulletin and POS Postal Service___________ are available online and provide guidance on regulations for domestic/international/administrative/personnel fields support? Correct Answer- Directives Priority Mail is delivered in Correct Answer- 2-3 days any mailable item that weighs less than 13 oz Correct Answer- First Class Mail Global Express Guarantee (GXG) is shipped in Correct Answer- 1-3 days No mail piece can weigh more than except standard post Correct Answer- 70lbs EDDM Correct Answer- Every Door Direct Mail Express mail is delivered in Correct Answer- 1-2 days what surcharge applies to items/parcels over 108 but no more than 130in Correct Answer- oversize /parcel post PS Form 3816 Correct Answer- COD PS Form 3816-AS Correct Answer- More than 3 COD articles are mailed at one time Parcel Post and zones 5-8 larger than 1 cubic foot use Correct Answer- Dimensional Pricing Ensures that mail is delivered to a specific addressee or the addressee agent for a fee Correct Answer- Restricted delivery Post Office motto for providing the ideal customer experience Correct Answer- Clean, Stocked, and Friendly Everyday What are the three P's that influence customer perception Correct Answer- Personal, Professional, Postal What does G.I.S.T. stand for Correct Answer- Greet, Inquiry, Suggest, and Thank Words that generate a negative feeling Correct Answer- Trigger Words Words that make us feel relaxed and composed Correct Answer- Calming Words What does POS stand for Correct Answer- Point of Service Postal Bulletin, Retail Digest, LMS, Emails, service talks, postal message center, news link are all Correct Answer- Retail Communication Channels SSK, ATM, Stamps by mail, USPS.COM, CPU, Village post offices, mobile retail units, stamps-to-go, stamps by phone, approved shippes, Correct Answer- 10 expanded access channels PS Form 1412 Correct Answer- End of the day report SSA is accountable for ______ at the retail floor Correct Answer- $100 in cash(AIC753) and blank money orders Available at designated PO for transients and people waiting to get PO Boxes and the mail is help for a max of 30 days unless extended my Postmaster Correct Answer- General Delivery SIA Correct Answer- Segmented Inventory Accountability what credit is it when the stock custodian holds unit resolve and transfer to retail floor SSA and the abbreviation for it Correct Answer- SIA - Segmented Inventory Accountability on the due date a PO Box powered mail is distributed to the box but not delivered Correct Answer- 1st day of the month (10 day grace period) on this day a reminder letter is generated from webbats and placed in the PO Box Correct Answer- 20th day on this day the PO Box is returned to sender Correct Answer- 11th day When customer goes on vacation the post office can hold their mail for a max of Correct Answer- 30 days What does RCE stand for Correct Answer- Retail Customer Experience Max weight for a 1st class letter Correct Answer- 13 oz PS Form 3849 Correct Answer- Delivery Notice/Reminder/Receipt PS Form 153 Correct Answer- Signature Confirmation PS Form 152 Correct Answer- Delivery Confirmation How [Show More]

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