MSSC SAFETY ASSESSMENT TEST
BANK WITH ANSWERS
1. An_________ customer is a person or organization that receives services or products
in exchange for compensation.
a) Internal
b) External
c) In-house
d) Departmenta
...
MSSC SAFETY ASSESSMENT TEST
BANK WITH ANSWERS
1. An_________ customer is a person or organization that receives services or products
in exchange for compensation.
a) Internal
b) External
c) In-house
d) Departmental Answer: External
2. Improving external customer satisfaction is the main objective of __________.
a) Customer service department.
b) Retired employees
c) Maintenance departments
d) HR departments. Answer: customer service
3. Vendors could be considered what type of customer?
a) Main
b) Substantial
c) Internal
d) External Answer: external
4. Customer satisfaction should always be the first objective considered when
developing _________.
a) Vendors
b) New or improved products
c) Teamwork
d) Training matrix Answer: new or improved products
5. The ________ of the product describes the features requested for the product to
perform the tasks for which it was intended.
a) Form
b) Function
c) Cost
d) Utilization Answer: function
6. Product designers should always consider the effects of tooling design and cost
during ___________.
a) Prototype development
b) Process capability studies
c) Team kickoff meetings
d) Maintenance of a machine Answer: prototype development
7. Product design teams should provide an environment that encourages ________.
a) Criticize other team members at any timeb) Add their design ideas freely
c) Attend meetings whenever they are available
d) Report team meetings to the boss Answer: Add their design ideas free
8. Teamwork, concurrent engineering, tools and techniques are needed in order to
make _______________.
a) Product introduction
b) Sales
c) Product scam prevention efforts
d) Safety tests Answer: Product introduction
9. Engineers working with manufacturing to become aware of tooling limitations and
other problems that may increase production time and cost is an example of
_____________.
a) Brainstorming
b) Product analysis
c) Concurrent engineering
d) Production processing Answer: Concurrent engineering
10. _______ is a design methodology that designs features into the product that makes
it cheaper to manufacture, while maintaining its ability to perform its intended function.
a) Design for Manufacturing and Assembly (DFMA)
b) Design Criteria and Performance (DCP)
c) Design, Manufacture, Deliver (DMD)
d) Design for Production and Performance (DPP) Answer: Design for
Manufacturing and Assembly (DFMA)
11. to be successful ________must be tied to the company's business plan.
a) Team goals
b) Donations to the community
c) The stock market
d) Cross-Training assignments Answer: team goals
12. A team should develop a spending plan as part of their decision making process
________________.
a) to ensure that they do not exceed the amount of money allocated to the project
b) to ensure that they use all the money allocated to the project
c) in case they are audited
d) because it is a requirement of all teams Answer: to ensure that they do not
exceed the amount of money allocated to the project
13. Supervisors should set measurable objectives to have a way to ____________.
a) Eliminate the need to review employees
b) Limit the number of employees who can receive a bonus
c) Have good performance criteria for review of employee performanced) Have a way to collect data to satisfy management reports Answer: Have good
performance criteria for review of employee performance
14. People working together discussing issues and making decisions are key elements
of a _______________.
a) successful work group
b) SPC program
c) JIT process
d) Histogram Answer: successful work group
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