ServiceNow System Administration Certification Questions and Answers with Complete Solutions

ServiceNow System Administration Certification Questions and Answers with Complete Solutions What is the function of the application navigator? ✔✔Provides links to all applications and modules What is the type filte ...

ServiceNow System Administration Certification Questions and Answers with Complete Solutions What is the function of the application navigator? ✔✔Provides links to all applications and modules What is the type filter text? ✔✔Used to search through applications and modules What does the power edge provide? ✔✔- Show or hide the application navigator or the banner frame - Split the screen (content frame) vertically or horizontally -Create and manage bookmarks What is the name of the search engine used by ServiceNow? ✔✔Zing What is an information format that displays content from a table? ✔✔A list What is a set of table fields? ✔✔A record What is the intersection of a row and column in a table? ✔✔A field What is the unique 32-character GUID used to identify records? ✔✔sys_id What are breadcrumbs? ✔✔The links that appear as underlined text to display content criteria What search syntax returns items that contain the phrase? ✔✔*mysearchterm What search syntax returns items that starts with the phrase? ✔✔mysearchterm% What search syntax returns items that end with the phrase? ✔✔%mysearchterm What search syntax returns items that does not contain the phrase? ✔✔!*mysearchterm What search syntax returns items that equal the phrase? ✔✔=mysearchterm What search syntax returns items that do not equal the phrase? ✔✔!=mysearchterm What is a form? ✔✔A form displays fields from one record. What does the light red field status indicator mean? ✔✔Required that has a saved value What does the green field status indicator mean? ✔✔Optional with a value. What does the red field status indicator mean? ✔✔Required field that requires a value What does the orange field status indicator mean? ✔✔Read-only data that is not editable on this form What does the red dashed line indicate? ✔✔Invalid data or a mistyped word Where does a UI Policy run? ✔✔On the client side (browser) What runs on the server side and enables administrators to set mandatory and read-only states for fields? ✔✔Data policy What can be used to put buttons, links, and context menu items on forms and lists? ✔✔UI Action When can a business rule run? ✔✔When a record is inserted, updated, deleted, or when a table is queried Where are business rules stored? ✔✔Business rule table True/False - business rules are real-time? ✔✔False - business rules are not real time What is the difference between business rules and client scripts? ✔✔Business rules apply consistently to records regardless of how they are accessed - client scripts only apply when accessed through a form What are the types of client scripts? ✔✔-onLoad() -onChange() -onSubmit() -onCellEdit() What is a user? ✔✔A record in the sys_user table How are users brought in? ✔✔Manually LDAP Single Sign On What is a group? ✔✔A record in the sys_user_group table What is a role? ✔✔A record stored in the sys_user_role table What are the provided roles? ✔✔System administrator Specialized administrator ITIL (or process) Employee Self Service (ESS) What is a delegate? ✔✔Another user in the instance designated to receive and interact with approvals and tasks assigned or sent to you What interfaces can tables be viewed and manipulated with? ✔✔The record list view The schema map The tables module What are the types of table relationships? ✔✔Extensions One-to-many Many-to-many What is a graphical representation of other tables related to a specific table? ✔✔A schema map What does CI stand for? ✔✔Configuration Item What is a configuration item? ✔✔Any tangible device, or intangible dedicated software in the CMDB What is BSM? ✔✔Business service map - graphical representation of services What is a CMDB? ✔✔A series of tables that contain all the assets and business services (CIs) controlled by your company as well as their configurations. Which table contains CIs? ✔✔cmdb_ci Which table contains CI relationships? ✔✔cmdb_rel_ci What methods are available to populate the C