ServiceNow System Administration Certification Questions and Answers with Complete Solutions

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ServiceNow System Administration Certification Questions and Answers with Complete Solutions What is the function of the application navigator? ✔✔Provides links to all applications and modules ... What is the type filter text? ✔✔Used to search through applications and modules What does the power edge provide? ✔✔- Show or hide the application navigator or the banner frame - Split the screen (content frame) vertically or horizontally -Create and manage bookmarks What is the name of the search engine used by ServiceNow? ✔✔Zing What is an information format that displays content from a table? ✔✔A list What is a set of table fields? ✔✔A record What is the intersection of a row and column in a table? ✔✔A field What is the unique 32-character GUID used to identify records? ✔✔sys_id What are breadcrumbs? ✔✔The links that appear as underlined text to display content criteria What search syntax returns items that contain the phrase? ✔✔*mysearchterm What search syntax returns items that starts with the phrase? ✔✔mysearchterm% What search syntax returns items that end with the phrase? ✔✔%mysearchterm What search syntax returns items that does not contain the phrase? ✔✔!*mysearchterm What search syntax returns items that equal the phrase? ✔✔=mysearchterm What search syntax returns items that do not equal the phrase? ✔✔!=mysearchterm What is a form? ✔✔A form displays fields from one record. What does the light red field status indicator mean? ✔✔Required that has a saved value What does the green field status indicator mean? ✔✔Optional with a value. What does the red field status indicator mean? ✔✔Required field that requires a value What does the orange field status indicator mean? ✔✔Read-only data that is not editable on this form What does the red dashed line indicate? ✔✔Invalid data or a mistyped word Where does a UI Policy run? ✔✔On the client side (browser) What runs on the server side and enables administrators to set mandatory and read-only states for fields? ✔✔Data policy What can be used to put buttons, links, and context menu items on forms and lists? ✔✔UI Action When can a business rule run? ✔✔When a record is inserted, updated, deleted, or when a table is queried Where are business rules stored? ✔✔Business rule table True/False - business rules are real-time? ✔✔False - business rules are not real time What is the difference between business rules and client scripts? ✔✔Business rules apply consistently to records regardless of how they are accessed - client scripts only apply when accessed through a form What are the types of client scripts? ✔✔-onLoad() -onChange() -onSubmit() -onCellEdit() What is a user? ✔✔A record in the sys_user table How are users brought in? ✔✔Manually LDAP Single Sign On What is a group? ✔✔A record in the sys_user_group table What is a role? ✔✔A record stored in the sys_user_role table What are the provided roles? ✔✔System administrator Specialized administrator ITIL (or process) Employee Self Service (ESS) What is a delegate? ✔✔Another user in the instance designated to receive and interact with approvals and tasks assigned or sent to you What interfaces can tables be viewed and manipulated with? ✔✔The record list view The schema map The tables module What are the types of table relationships? ✔✔Extensions One-to-many Many-to-many What is a graphical representation of other tables related to a specific table? ✔✔A schema map What does CI stand for? ✔✔Configuration Item What is a configuration item? ✔✔Any tangible device, or intangible dedicated software in the CMDB What is BSM? ✔✔Business service map - graphical representation of services What is a CMDB? ✔✔A series of tables that contain all the assets and business services (CIs) controlled by your company as well as their configurations. Which table contains CIs? ✔✔cmdb_ci Which table contains CI relationships? ✔✔cmdb_rel_ci What methods are available to populate the C [Show More]

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