Marketing > EXAM > Salesforce Certification Exam Questions | 120 Questions with 100% Correct Answers (All)

Salesforce Certification Exam Questions | 120 Questions with 100% Correct Answers

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How can Knowledge articles be used? (Choose 2) -To display Salesforce Ideas within a website -To display a self-service knowledgebase on a website -To display Salesforce Solutions to call center agents -To help agents resolve customer cases quickly - ✔✔-To display a self-service knowledgebase on a website -To help agents resolve customer cases quickly What method can be used to improve data quality of case records in a contact center using Service Cloud? (Choose 3) -Use Cloud Flow Designer to to guide agents through case creation -Use a formula field to check for similar cases before case creation -Implement Data.com to clean case records automatically -Use a case trigger to warn user of possible duplicate cases -Use validation rules to enforce data entry standards on cases - ✔✔-Use Cloud Flow Designer to to guide agents through case creation -Use a case trigger to warn user of possible duplicate cases -Use validation rules to enforce data entry standards on cases A sales executive at Universal Containers wants to be notified whenever high-value opportunities are created for hot accounts. How should an admin meet this requirement? (Choose 1) -Create a validation rule that evaluates the account rating -Create an escalation rule based on the opportunity amount -Create the workflow rule on the opportunity object -Create and auto-response rule based on the opportunity amount - ✔✔Create the workflow rule on the opportunity object If two objects have parent-child relationship, how can a user access the child record from the parent record? (Choose 1) -Lookup field -Child field -Custom link -Related list - ✔✔Related list Which is a feature of Chatter? (Choose 3) -Notes -Feed-Bookmarks -Recommendations - ✔✔-Feed -Bookmarks -Recommendations In what situation should the data loader be used in Salesforce? (Choose 2) -A user's org edition and settings permits Salesforce's API access -A user needs to import data from a Linux based operating system -A user needs to import data into custom objects from an XLS file -A user needs to export data from their Salesforce org - ✔✔-A user's org edition and settings permits Salesforce's API access -A user needs to export data from their Salesforce org What does a custom report type determine? (Choose 2) -The report format of the resulting report -The field that can be used as columns when building a report -The custom summary formulas displayed in a resulting report -The objects that are available when building a report - ✔✔-The field that can be used as columns when building a report -The objects that are available when building a report Which circumstance will prevent a system admin from deleting a custom field? -The field is used in a workflow field update -The field is part of a field dependency -The field is used in a page layout -The field is used in a report

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