APM Service Now
What does Application Portfolio Management Provide? - ✔✔-Scoring algorithms that
generate reports about application values and health of IT infrastructure
-Metrics that illustrate the business benefits
...
APM Service Now
What does Application Portfolio Management Provide? - ✔✔-Scoring algorithms that
generate reports about application values and health of IT infrastructure
-Metrics that illustrate the business benefits of each application
-An inventory of a customer's software applications
How does ServiceNow's APM work? - ✔✔-It helps you decide whether to invest,
sustain, or replace applications
-It allows you to identify redundancies and decrease budgetary costs
-It provides comprehensive understanding of the applications in your organization
APM integrates with these other ServiceNow offerings: - ✔✔-Project portfolio
Management
-Surveys and assessments
-Financial Management
APM integrates with ITSM in order to: - ✔✔Asses the incidents, problems, and changes
for the applications
APM integrates with PPM in order to: - ✔✔Track execution of strategic goals and
recommendations
APM integrates with IT Financial Management in order to: - ✔✔Assess application costs
and associate breakdowns
What does Service Mapping provide to enhance APM's capabilities? - ✔✔It uses a topdown approach to identify the specific hardware and software CIs that support a
particular service
Who are the ideal users of APM? - ✔✔Enterprise Architects
Two deployment-specific plugins require you to make an activation request through HI.
Which is one of the plugins? - ✔✔The business planner plugin
The business planner (com.snc.apm.business_planner) plugin is used to : - ✔✔Access
the Business planning portal
You can activate Performance Analytics solutions and in-form analytics on instances
that have not licensed PA, but with these limitations: - ✔✔-You cannot create new
indicators
-You cannot collect data older that 180 days
What can you do with the sn_apm.apm_user role? - ✔✔Create, update, and delete
application rollouts
What can you do with the sn_apm.apm_admin role? - ✔✔Update and delete application
scores
In the APM's Guided Setup, what is accomplished in the Application Assessment
section? - ✔✔Indicators are set up to measure the usability, cost, quality, performance,
and risk of application
In the APM's Guided Setup, what is accomplished in the Application Classification
section? - ✔✔Metadata is set up to group applications by their functionalities
What are the five stages of Application Portfolio Rationalization process? - ✔✔1.
Identify
2. Measure
3. Evaluate
4. Decide
5. Take Action
What stage of the Application Portfolio Rationalization involves using automated tools to
identify servers and software applications installed on your network? - ✔✔1. Identify
What stage of the Application Portfolio Rationalization involves using base functionality
indicators as data sources to assess applications across many dimensions? - ✔✔2.
Measure
What stage of the Application Portfolio Rationalization involves recommending actions
to take such as replacement, retirement, consolidation, upgrade, or modernize (and
next steps are determined)? - ✔✔4. Decide
What stage of the Application Portfolio Rationalization involves assessing the value of
each app? - ✔✔3. Evaluate
What stage of the Application Portfolio Rationalization involves carrying out a decision?
- ✔✔5. Take Action
The APM portal consists of four main sections. What are they? - ✔✔Business portfolio,
Information Portfolio, Application Portfolio, and Technology Portfolio
What sections are included in the APM portal? - ✔✔-Application Architecture
-Business Architecture
-Opportunities and Solutions
-Technology Architecture
-Information Architecture
-Notifications
-Recent Activity
Data Certification manages scheduled and on-demand validations of the CMDB data.
What are the preconfigured data certification schedules available out-of-the-box? -
✔✔Business Application Certification Quarterly
Business Application Certification On Demand
Which one of the dashboards is available with APM? - ✔✔Application 360 Dashboard
What can you run to find missing information in the configuration data? - ✔✔Scripted
audits and desired state audit
What relationship type should you use to relate a business application to a business
capability? - ✔✔provide::provided by
What relationship type should you use to relate a business capability to an application
service? - ✔✔consumed by::consumed
Why would you NOT recommend APM to a customer? - ✔✔Gauge and compare to the
IT industry as a whole
In core concepts what are the application indicators depending on in the measure step?
- ✔✔Data Sources
What concerns Enterprise Architects most? - ✔✔Business Capabilities supported by
applications
Technology Standards and life-cycle plans
What is ServiceNow's definition of APM? - ✔✔Algorithm-based assessment application
used to gain a comprehensive understanding of the applications used in your
organization so you can identify redundancies, and decrease budgetary costs
What is the aggregation of indicators on the application scoring profile attached to the
business application? - ✔✔Application scores
APM is integrated to Incident Management via ITSM through
a/an____________________? - ✔✔Application Service
Capability-based planning helps you to understand your business capabilities, and the
business applications that support them, to achieve your business goals. The total
number of capabilities is displayed for both Business Capabilities and Technology Risk
views. What are the different gaps in this capability map? - ✔✔Major gap (1-4), medium
gap (4-7), no gap (7-10)
What are the sources an application can have? - ✔✔1-10
What portfolio is used to store information objects in? - ✔✔Information Portfolio
What portfolio is used to view the number of business capabilities defined by your
organization that have been assessed and are yet to be assessed, and the number of
business applications that support the capabilities but are at a major risk? -
✔✔Business Portfolio
What portfolio is used to track the applications that support your business capabilities
and manage them effectively to fulfill the goals of your organization? - ✔✔Application
Portfolio
What portfolio is used to view the number of hardware models and software models that
are linked to your business applications? You can also get a count of the number of
these models that are high risk. - ✔✔Technology Portfolio
What is the lowest level of the Capability Hierarchy? - ✔✔Leaf node
Total number of capabilities at the ________________ (that has no child capabilities of
its own) in all the hierarchies of the business capabilities listed in the left pane. -
✔✔Leaf level
How many letters are in the capability map? - ✔✔6
What can customers do if they don't have software asset management (SAM) premium?
- ✔✔Manually create Software Models
What does software asset management (SAM) do in APM? - ✔✔Gives us lifecycle
information about applications
What does APM extract with SAM Premium? - ✔✔Automatically populates lifecycle data
to create software models
What stakeholder is interested in application volume of incidents and application
upgrade costs? - ✔✔Application owners
What stakeholder cares about hig
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