APM #1: Application Portfolio
Management (APM) CIS Exam
ServiceNow
What is APM and what assistance does it provide an organization? - ✔✔Application
Portfolio Management is a framework for managing enterprise Business
...
APM #1: Application Portfolio
Management (APM) CIS Exam
ServiceNow
What is APM and what assistance does it provide an organization? - ✔✔Application
Portfolio Management is a framework for managing enterprise Business Applications
and software-based services.
APM aids in
- developing a comprehensive understanding of applications in the organization
- identifying redundancy
- decreasing budget/costs
- identifying which applications to modernize/upgrade
- deciding whether to invest, sustain or replace based on business need aligned to
organizational goals
What challenges can you address with APM (5)? - ✔✔-Redundant applications for
similar functions
-Increasing cost of owning and maintaining applications
-Increasing demand to upgrade the existing applications for new functions
-Conflict between in-house legacy applications and that of the vendors
-Inadequate performance because of outdated applications
What is the basic plugin for APM? - ✔✔Application Portfolio Management
(com.snc.apm)
***What plugins does APM activate if they are not already active (6)? - ✔✔- Business
Planner [com.snc.apm.business_planner]
- Demand Core [com.snc.demand_core]
- Fiscal Calendar [com.snc.fiscal_calendar]
- Performance Analytics - Content Pack - APM [com.snc.pa.apm]
- Bubble Chart Widget for Service Portal [com.snc.sp_workbench_widgets]
- Tree Map [com.snc.treemap]
What are the four standard Performance Analytics APM plugins and the one available
by subscription? - ✔✔-Performance Analytics - Content Pack - Application Portfolio
Management
-Performance Analytics - Content Pack - Application Portfolio Management and Change
Management
-Application Portfolio Management, Performance Analytics - Problem Management
- Performance Analytics - Content Pack - Financial Management for APM
**By subscription
- Performance Analytics Premium for APM
***What plugins are required for specific features in the APM module (4)? - ✔✔- APM -
ATF Tests [com.snc.apm.atf]
- Business Stakeholders [com.snc.business_stakeholder]
- Domain Support - Domain Extensions Installer
- Performance Analytics Premium for APM [com.snc.pa.premium.apm]
Activate the following for additional:
- PPM Standard [com.snc.financial_planning_pmo]
- Financial Management for APM [com.snc.financial_management_for_apm]
(and you get Performance Analytics - Content Pack - Financial Management for APM)
***What are the Roles Installed with APM (4)? - ✔✔- APM Admin [sn_apm.apm_admin]:
Create or Update Application records and access administration activities.
***Create/update/delete application categories.***
- APM Analyst [sn_apm.apm_analyst] : Access applications landscape, dashboards,
roadmaps, strategy program workbench, and associated pages. ***View/update/delete
application indicator scores.***
***- APM User [sn_apm.apm_user]: Access to ***create/update/delete applications***,
view landscape, and roadmap
- APM Read [sn_apm.apm_read]: Access to view APM PA dashboards provided by the
base system and the underlying tables from where the data for the dashboards are
retrieved.
***Classifying applications helps track and compare. You can identify relationships and
redundancies between applications more easily. What are five (5) attributes you can
add to a application to classify and group? - ✔✔**all require apm_admin to create/edit
- Application Category (mandatory) = grouping attribute which can be used to make
application rationalization decisions.
-Category Group (optional) = Grouping attribute used for filtering and reporting app
categories
-Application Family (Optional) = Group applications by the manufacturers classification
of their products into various suites
-Business Process (Optional) = primarily used for filtering and reporting
-Software Model = Specifications of software such as manufacturer, version, release
date, and end of life date.
T/F: Email notifications are inactive by default. - ✔✔True
What is a Business Capability (3)? - ✔✔- The ability of an organization to do its
business activity successfully and fulfill its business goals
- Typically represented as verbs (manage, provide)
- Represented as performing tasks to achieve business outcomes
T/F: For Business Applications you can create only one scoring profile - ✔✔False, you
can create multiple
T/F: For Business Capabilities you can create only one scoring profile - ✔✔True
***What role is required to create a business capability? - ✔✔sn_apm.apm_admin
What are some conditions related to updating or deleting a capability (5)? - ✔✔-When
you add a capability, the level of the new capability in the hierarchy is automatically
assigned based on the level of the parent capability that is attached.
-If a parent capability is updated in the hierarchy, then the levels of all its child
capabilities are recalculated. Otherwise, a capability can only be updated of its name,
description, or parent.
-While adding or updating a capability the total number of levels cannot exceed more
than six in the hierarchy. For example, the levels can be from 0 to 5, where 0 is the root
level.
-You can delete capabilities that are at the leaf node level only. Or, a capability that
does not have a child capability of its own.
-Do not create circular relationships. In creating a parent capability, a child capability
cannot be its parent.
What are the personas governing capability based planning (3)? - ✔✔-Business Owner:
Importance is to perceive the existing capabilities and work out strategies to identify the
areas that need investments to plan for better allocation of expenses on projects
-Application Portfolio Owner: Importance is to identify those capabilities that impact your
business applications and address them, so that they business applications function
effectively.
-Capability Planner: Needs to establish capabilities in the light of the industry norms of
applying procedures that have been termed as best practice, being most effective and
yielding best results.
What role is required to use the Capability Map? - ✔✔sn_apm.apm_analyst
What is a Business Application? - ✔✔Software that is used by business users to
perform a business function. Business application is a new CMDB CI class.
***What is the minimal role required to create/edit/delete a Business Application? -
✔✔sn_apm.apm_user
What do Enterprise Architects do (3)? - ✔✔-They take a company's business strategy
and define an IT systems architecture to support that strategy.
-They must understand a company's business and be able to dive deeply into tech
issues.
-They ensure a company's technology objectives are aligned to its business goals.
***What are the five (5) steps of the Application Rationalization approach? - ✔✔1.
Identify
2. Measure
3. Evaluate
4. Decide
5. Take action
What are three (3) main APM navigation starting points? - ✔✔1. APM > Home >
Application Portfolio Management Portal
2. APM > Application Portfolio Analysis > Dashboard
3. Business Planner (not within APM)
***What is TOGAF and what are the four (4) approaches it provides? - ✔✔The Open
Group Architecture Framework: A framework for enterprise architecture that provides an
approach for
1. Designing
2. Planning
3. Implementing
4. Governing an enterprise information technology architecture
TOGAF is typically modeled at what fou
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