SHRM Learning System Practice Exam
with Certified Solutions
As part of the strategic planning process, a manufacturing organization outlines plans to expand
its product line over a five-year period. To support the org
...
SHRM Learning System Practice Exam
with Certified Solutions
As part of the strategic planning process, a manufacturing organization outlines plans to expand
its product line over a five-year period. To support the organization's strategic planning process,
what type of plan should the training department use to present product knowledge training to
customer service agents?
Answers
Strategic
Internal
Tactical
Actionable ✔✔test
Which of the following is the primary goal of HR analytics in organizations?
Answers
Track HR policies and procedures.
Measure the impact of HR on organizational outcomes.
Identify under performing functions.
Improve human capital decisions. ✔✔test
Which is a measure of internal processes in the balanced scorecard framework?
Answers
Utilization of capital
Operational effectiveness
Profit and loss
Employee capabilities ✔✔test
What is most useful for attracting high-fit managerial or executive candidates when using erecruiting?
Answers
A simple, universal interface that allows the candidate to see all listings at once without filters
Information about the company culture, including a realistic job preview
The top salary and benefits package for each position
Statistical information about the proportion of candidates who are successful on the job ✔✔test
Which is an effective method for preventing salary compression?
Answers
Limit salary increases for employees at the top of salary ranges.
Develop annual budgets and policies that limit annual salary increases.
Develop large recruiting pools.
Encourage promotions from within the company. ✔✔test
Companies that assign managers to foreign locations from headquarters follow what kind of
international staffing policy?
Answers
Polycentric
Ethnocentric
Geocentric
Regiocentric ✔✔
To avoid potential retaliation claims, which documents should be kept in a confidential file rather
than in an employee's personnel file?
Answers
Disciplinary reports
Employee grievances
Compensation history
Employment contract ✔✔
An international company that grows and harvests tea from locations throughout Asia is reviewing
its corporate strategy. As part of the strategy, the company provides incentives to farmers to
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