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SHRM Learning System Practice Exam rated A

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As part of the strategic planning process, a manufacturing organization outlines plans to expand its product line over a five-year period. To support the organization's strategic planning process, what type of plan should the training department use to present product knowledge training to customer service agents? Answers Strategic Internal Tactical Actionable - ANSWER Strategic learning is defined as "using evaluation to help organizations or groups learn quickly from their work so they can learn from and adapt their strategies. (Did not find anything on the other three options) FIX THIS!!!!!!!! Which of the following is the primary goal of HR analytics in organizations? Answers Track HR policies and procedures. Measure the impact of HR on organizational outcomes. Identify under performing functions. Improve human capital decisions. - ANSWER Human resource analytics also called as workforce analytics or talent analytics enables your HR managers to make better decisions based on hardcore data. Analytics helps in predicting retention and offers extensive modeling capabilities for workforce planning. Which is a measure of internal processes in the balanced scorecard framework? Answers Utilization of capital Operational effectiveness Profit and loss Employee capabilities - ANSWER "balanced scorecard"—a set of measures that gives top managers a fast but comprehensive view of the business. The balanced scorecard includes financial measures that tell the results of actions already taken. And it complements the financial measures with operational measures on customer satisfaction, internal processes, and the organization's innovation and improvement activities—operational measures that are the drivers of future financial performance. The Balanced Scorecard Links Performance Measures How do customers see us? (customer perspective) What must we excel at? (internal perspective) Can we continue to improve and create value? (innovation and learning perspective) How do we look to shareholders? (financial perspective) https://hbr.org/1992/01/the-balanced-scorecard-measures-that-drive-performance-2 What is most useful for attracting high-fit managerial or executive candidates when using e-recruiting? Answers A simple, universal interface that allows the candidate to see all listings at once without filters

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