WGU C429 Questions and Answers
Already Passed
Community hospital ✔✔A short-stay general or specialty (e.g., women's, children's, eye,
orthopedic) hospital, excluding those owned by the federal government
Well-Managed
...
WGU C429 Questions and Answers
Already Passed
Community hospital ✔✔A short-stay general or specialty (e.g., women's, children's, eye,
orthopedic) hospital, excluding those owned by the federal government
Well-Managed Healthcare Organization ✔✔The _________________________________
describes how excellence is achieved by large HCOs. It identifies the essential functions, their
organization, and the measures that document their performance.
vertical integration ✔✔Large HCOs and healthcare systems have a very different vision, called
vertical integration ✔✔The affiliation of organizations that provide different kinds of service, such
as hospital care, ambulatory care, long-term care, and social services
Horizontal integration ✔✔Integration of organizations that provide the same kind of service, such
as two hospitals or two clinics
cultural
operational
strategic ✔✔excellence has three major foundations:
Cultural ✔✔a commitment to values that attract the respect and support of stakeholders as
individuals;
Operational ✔✔a system that seeks out, evaluates, and implements opportunities to improve
stakeholder returns
Strategic ✔✔a system that deliberately monitors the long-term relationship between stakeholders
and responds to changing needs.
vision ✔✔The mission is supplemented with a shared ___________, an idealistic goal such as
universal healthcare. Evidence from other industrial sectors suggests that BHAGs—big, hairy,
aggressive, goals—challenge associates and lead to better overall performance.
mission ✔✔HCOs state that their _________ is the central purpose of stakeholder collaboration
values ✔✔The mission and vision are, in turn, supplemented by commitment to ____________
shared rules of conduct. __________ reflect the humanistic consensus of American thought:
respect for all, compassion, honesty, trust, stewardship, and improvement
mission ✔✔A statement of purpose—the good or benefit the HCO intends to contribute—couched
in terms of an identified community, a set of services, and a specific level of cost or finance
vision ✔✔An expansion of the mission that expresses intentions, philosophy, and organizational
self-image
values ✔✔An expansion of the mission that expresses basic rules of acceptable conduct, such as
respect for human dignity o
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