WebCe – Ethics, Questions and answers. 100% verified. Rated A
You have been invited to your niece's wedding reception, and the invitation requests an RSVP. You really don't want to go, and you could simply decline
...
WebCe – Ethics, Questions and answers. 100% verified. Rated A
You have been invited to your niece's wedding reception, and the invitation requests an RSVP. You really don't want to go, and you could simply decline the invitation. But you respond that you will be in attendance, and you check her bridal registry to select an appropriate gift to bring. Your decision is based on - ✔✔an area of manners; it would have been impolite to decline.
Stefan's friends would agree that he has many vices. In describing Stefan's character, they would probably use a term like - ✔✔unfaithful
According to John Fletcher Moulton, the opposite of positive law is - ✔✔free choice
Your character is made up of both - ✔✔virtues and vices
Mohammed made a $13 purchase and paid for it with a $20 bill. The cashier handed him a $5 bill and three $1 bills as change. This cashier was somewhat slow, and there was a long line of people behind Mohammed waiting to check out. What is the most likely reason why Mohammed told the cashier she gave him too much change? - ✔✔it was the right thing to do
In Lake Wobegon, it is reported that all the children are above average. When it comes to moral virtues, what's wrong with being average? - ✔✔Nothing; it avoids extremes
Six months ago, Alexandria, the insurance agency manager, told Walker, "I'm putting you in charge of the Middleton account." Alexandria just discovered that Middleton's policies have expired and Walker has done nothing about the renewal. This example illustrates the point that - ✔✔responsibility has to be taken
An ethical person has many positive traits. Which of the following traits does not necessarily suggest that a person is ethical? - ✔✔Consistency
In an attempt to increase agency volume, employees of the Owen Insurance Agency are choosing sides in the debate over the best advertising campaign. One faction suggests low-key ads that focus on the agency's humble beginnings. Another faction suggests the agency "blow its horn" and brag about its capabilities and everything it has done within the community. Which of the following statements does not accurately characterize this situation? - ✔✔A middle-ground approach that shows a proper level of pride but avoids bragging is probably most desirable
A hotel bellboy walked into a supposedly vacant hotel room and encountered an elderly man who had just gotten out of the shower. The surprised bellboy said, "Oh, excuse me, sir," and slowly backed out of the room. Which of the bellboy's actions was an example of courtesy? - ✔✔Saying "excuse me"
Ronny had a lot of pain and suffering as a result of an accident. Comparable injury claims are typically settled for around $200,000, but Aileen, the adjuster assigned to the case, settled Ronny's claim for $250,000 after Ronny hired a well-known plaintiff's attorney and threatened to sue the insurer. In making the $250,000 settlement, Aileen presumably decided to do what was most - ✔✔practical
Jeannie tells Manuel, who is adjusting her claim, that she will take him out on a date, "show him a good time," and buy him breakfast if he overlooks an obscure but applicable exclusion in her policy and pays her claim. Manuel finds Jeannie attractive. What type of dilemma does Manuel face? - ✔✔Moral
Donnie has accepted an attractive job offer in another state, and he will begin work there in 3 months. Donnie shares this information with Vivian, his department head, and asks her to keep it strictly confidential, which she promises to do. Two weeks later, Vivian is asked to approve a promotion for Donnie. What type of dilemma does Vivian face? - ✔✔Truth versus loyalty
The Baldwin Agency needs a new up-to-date computer system. However, a new computer system would be so expensive that the agency would be unable to pay employee bonuses for the next 2 or 3 years. Which of the following statements is most likely incorrect? - ✔✔This is a truth versus loyalty dilemma
It wasn't cheap, but Herminia finally managed to convince the elderly owner of a small lakefront home to sell it to her. Herminia plans to tear down the home and erect a three-story luxury residence for herself that would comply with current building codes. However, she is getting a lot of flak from residents of the nursing home across the street who would no longer be able to enjoy a lake view from their balconies. What type of dilemma does Herminia face? - ✔✔Individual versus community
The gate attendant at a major airport thought she detected alcohol on the breath of the pilot who was boarding a passenger plane. It might have been the pilot's aftershave or cologne. It was not the attendant's job to screen the crew, and she could get into trouble by delaying a flight. But she notified authorities, and the pilot was taken off the flight. The story made the TV news. Why do you think the gate attendant risked her job in taking this action? - ✔✔As a professional, she was committed to doing the right thing.
A woman who has moral confidence - ✔✔knows what her values are and is willing to stand for those values.
During the Vietnam War, several people became either famous or infamous as the result of an incident known as the My Lai Massacre. Who was Lieutenant William L. Calley? - ✔✔The leader of the platoon conducting the massacre
What is the relationship between self-respect and ethical behavior? - ✔✔Having respect for oneself and for others allows one to do the right thing.
The My Lai Massacre is an example of an incident in which a group of ethical individuals aboard a helicopter - ✔✔just stepped in and did the right thing
Like many other people, Dirk Rhodes, who owns the insurance agency, has a number of quirks. Which of them is least likely to be considered a trivial preference? - ✔✔Dirk insists that manuals and reference materials be updated immediately whenever changes come in
Nobody reads privacy notices, but Alfred has been instructed to include them with certain mailings he handles. This frustrates Alfred because it adds an additional step to the mailing process, and the added weight of the privacy document often increases the postage. What should Alfred do? - ✔✔Stop worrying about things that cannot be changed
Ebony is an insurance agent who likes to read for an hour before going to bed at night. What type of reading material will best help Ebony meet the needs and challenges of her profession? - ✔✔Insurance textbooks and continuing education courses
Everett and Hans currently share the same administrative assistant, Lorna. They are also competing with each other to see who gets promoted to a higher position that will soon become available. Which of the strategies he is considering might Hans find most effective? - ✔✔Encourage Everett to succeed and try to keep up with him.
When entering an important policy change into the computer, Carolyn receives an error message: "The change cannot be made at this time because a system upgrade is in progress." Which of the following actions she considers would be a mistake? - ✔✔Report to the client that it is not possible to make the change
What is the first step in dealing with an ethical conflict? - ✔✔Recognize that an ethical conflict exists
Rosanna calls and asks whether the quote on her renewal premium is available yet. You know the quote has come in, and it is much higher than either you or Rosanna expected. However, to keep Rosanna from shopping, your boss says you should tell her that you're still waiting for the quote and then sit on it until just before the renewal date. What core ethical principle might affect your decision? - ✔✔Truthfulness
It's Friday afternoon, the start of a 3-day holiday weekend. There is one more claim you ought to handle today, but you decide to postpone the claim until Tuesday. The claimant will have to wait. Your decision appears to be based, at least in part, on - ✔✔an opportunity for personal gain
Your independent agency has received auto claims from both Jim and Beverly, both clients of your agency. Jim and Beverly, who are insured by two different companies you represent, were both involved in the same accident. Jim's claim report indicates that the accident was Beverly's fault, and Beverly's claim indicates that it was Jim's fault. Beverly is a nun, and Jim is a bartender. What seems to be the best way to handle this claim? - ✔✔Transmit both accident reports to their respective insurers and let the insurers decide how to handle the claims
After meeting the customer who just walked into the agency, Earl Byrd thought to himself, "It might not be such a good idea to sell insurance to a guy applying for auto insurance who smells like a distillery." Earl himself does not drink alcohol because it is against his religion, but he has friends who do. After completing the application, Earl could bind coverage, but he tells the customer he will have to get a copy of the applicant's motor vehicle record before he will issue a policy. Earl is thinking he wants to be sure there are no driving while intoxicated charges on the record. The most important thing in this scenario is - ✔✔what Earl did
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