Study Guide > HRM slides Ch 9 Utah Valley University HR 3430_Chapter 9 Successful Employee Communication:_ Westover, Strategic Human Resource Management

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Chapter 9 Successful Employee Communication 1 Westover, Strategic Human Resource Management, Copyright © 2014 by HCI PressThe single biggest problem in communication is the allusion that it has... taken place. - George Bernard Shaw 2 Westover, Strategic Human Resource Management, Copyright © 2014 by HCI PressCommunication and Emotional Intelligence 3 Westover, Strategic Human Resource Management, Copyright © 2014 by HCI Press One of the most important aspects to good communication is emotional intelligence (EI). 1. Knowing your emotions 2. Managing your emotions 3. Motivating yourself 4. Recognizing and understanding other people’s emotions 5. Managing relationshipsCommunication Directions 4 Westover, Strategic Human Resource Management, Copyright © 2014 by HCI Press Communication in companies is key to having a successful organization. Four main types of communications occur within a company: upward communication, downward communication, diagonal communication, and horizontal communication. Each type of communication can serve a different purpose in human resources, and many messages may be sent in a variety of ways.Communication Styles 5 Westover, Strategic Human Resource Management, Copyright © 2014 by HCI Press There are four main types of communication styles: expresser, driver, relater, and analytical. The better we can understand our own style of communication and the communication styles of others, the easier it will be to communicate with them. Passive, aggressive, and passive-aggressive behaviors are not healthy ways of communicating. Assertive behavior, on the other hand, respects one’s own rights and the rights of others.6 Westover, Strategic Human Resource Management, Copyright © 2014 by HCI Press Nonverbal Communication Nonverbal communication is one of the most important tools we can use to communicate how we feel. Watching others’ body language can give us signals as to how they may really feel. The better we can get at knowing what our own body language is telling others and reading others’ body language, the better we can get at communicating well with others.She Said What? As the HR manager, you have a meeting scheduled in a few minutes with Adeline. Adeline is the accounting manager for a small firm in Boise, Idaho. She has four people who report to her, Alan being one of them. Alan manages three people in his position as account director. Adeline just left a meeting with one of Alan’s employees, who complained of Alan’s communication style and threatened to quit. She said that Alan belittles them and withholds information. She also complained of Alan making inappropriate comments, which were meant as a joke but were offensive. How would you handle this? 7 Westover, Strategic Human Resource Management, Copyright © 2014 by [Show More]

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