Test 1 - MGT 3332

Test 1 - MGT 3332 If one organization is better able than most to respond to changes in demands or opportunities, we say that organization exhibits higher: marketability. efficiency. sustainability. productivity. ...

Test 1 - MGT 3332 If one organization is better able than most to respond to changes in demands or opportunities, we say that organization exhibits higher: marketability. efficiency. sustainability. productivity. agility. - ✔✔Agility Which of the following is a system in which low-skilled workers use specialized equipment to produce high volumes of standardized goods? Multiple Choice supply chain craft production the Internet lean systems mass production - ✔✔mass production Two widely used metrics of variation are the __________ and the _________. mean; standard deviation ution; random variation randomized mean; standardized deviation standardized mean; assignable deviation productivity ratio; correlation - ✔✔mean; standard deviation The fact that a few improvements in a few key areas of operations will have more impact than many improvements in many other areas is consistent with the: Pareto phenomenon. Adam Smith phenomenon. Stevenson phenomenon. Irwin phenomenon. Tellier phenomenon - ✔✔Pareto phenomenon. The Delphi approach involves the use of a series of questionnaires to achieve a consensus forecast. - ✔✔True An advantage of a weighted moving average is that recent actual results can be given more importance than what occurred a while ago. - ✔✔true The shorter the forecast period, the more accurately the forecasts tend to track what actually happens. - ✔✔true Time-series techniques involve the identification of explanatory variables that can be used to predict future demand. - ✔✔False A forecast based on the previous forecast plus a percentage of the forecast error is: an associative forecast. a simple moving average forecast. a centered moving average forecast. an exponentially smoothed forecast. a naive forecast. - ✔✔an exponentially smoothed forecast Detecting nonrandomness in errors can be done using: control charts. MAPs. strategies. MSEs. correlation coefficients. - ✔✔control charts. Accuracy in forecasting can be measured by: Multiple Choice MPS. MSE. MRP. MTM. MTE. - ✔✔MSE One structured approach for integrating customer requirements into every aspect of product development is: a product development team. total quality management. customer satisfaction. customer integration. quality function deployment. - ✔✔quality function deployment. The process of dismantling and inspecting a competitor's new or revised product for the purpose of gleaning design ideas is called: product analysis. reverse engineering. design by imitation. benchmarking. disassembly. - ✔✔reverse engineering. One of the main advantages of standardization is that it increases the potential variety of products. - ✔✔False Robust design describes a product that will perform satisfactorily so long as it is used in a very narrow range of conditions. - ✔✔False Reducing consumer choices makes service more efficient. - ✔✔true Taguchi design methods involve identifying the optimal operating or environmental conditions for a given product. - ✔✔False Improving efficiency will guarantee a similar improvement in productivity. - ✔✔False Global competition really only applies to multinational organizations. - ✔✔False Productivity is directly related to the ability of an organization to compete. - ✔✔True Productivity is defined as the ratio of input to output. - ✔✔False Which of the following is least likely to affect the cost an organization incurs in producing its products or services? productivity inventory management price quality location - ✔✔Price Productivity growth can be calculated by: (current productivity - previous productivity) x 100 / (previous productivity) outputs divided by the inputs. inputs divided by the outputs. outputs minus inputs. input plus output divided by two. - ✔✔(current productivity - previous productivity) x 100 / Where a firm locates would typically not affect that firm's: costs. strategy. transportation costs. convenience for customers. delivery times. - ✔✔strategy. Scheduling personnel is an example of an operations management: functional strategy. mission implementation. organizational strategy. operational decision. tactical decision. - ✔✔operational decision.