WGU C215 Study Guide – FINAL. Top
Exam Questions with accurate answers,
rated A+
Total Quality Management (TQM) Philosophy - ✔✔-1. customer focus
2. continuous improvement
3. employee empowerment
4. use of qualit
...
WGU C215 Study Guide – FINAL. Top
Exam Questions with accurate answers,
rated A+
Total Quality Management (TQM) Philosophy - ✔✔-1. customer focus
2. continuous improvement
3. employee empowerment
4. use of quality tools
5. product design
6. process management
7. managing supplier quality
Process Capability Index (Cpk) - ✔✔-Basic function of Six Sigma. Measures the process potential and
performance of processes. The higher the range of Cpk, the improved is the ability of the process to
complete its necessities.
Six Sigma - ✔✔-A disciplined, data-driven approach and methodology for eliminating defects (driving
toward six standard deviations between the mean and the nearest specification limit) in any process -
from manufacturing to transactional and from product to service.
Design Capacity - ✔✔-The theoretical maximum output of a system in a given period under ideal
conditions.
Location Analysis - ✔✔-proximity to customers, transportation, source of labor, community attitude,
proximity to suppliers, and many other factors.
The technique for determining location decisions.
Line Processes - ✔✔-A type of process used to produce a large volume of a standardized product.
■ Limited customization and high volume
Batch Processes - ✔✔-A type of process used to produce a small number of products in groups or
batches based on customer orders or specifications.
■ High customization moderate volume
Project Processes - ✔✔-A type of process used to make a one-at-a-time product exactly to customer
specifications.
■ Most custom and lowest volume
Continuous Processes - ✔✔-A type of process that operates continually to produce a high volume of a
fully standardized product.
- No customization and as high a volume as possible
Bottleneck - ✔✔-Longest task in the process.
Flexible Manufacturing System (FMS) - ✔✔-A type of automated system that combines the flexibility of
intermittent operations with the efficiency of continuous operations.
Output/Input Control - ✔✔-A technique for monitoring the flow of jobs between work centers.
Value-Added - ✔✔-The net increase created during the transformation of inputs into final outputs.
Hybrid Layouts - ✔✔-Layouts that combine characteristics of process and product layouts.
- Group technology layouts.
- Cell technology layouts.
- Grocery stores use hybrid layouts
Relationship Chart (REL) - ✔✔-Table that reflects opinions of managers with regard to the importance of
having any two departments close together.
Rectilinear Distance - ✔✔-The shortest distance between two locations using north-south and east-west
movements.
From-To Matrix - ✔✔-Table that gives the number of trips or units of product moved between any pair
of departments.
Block Plan - ✔✔-Schematic showing the placement of resources in a facility.
Mean Observed Times - ✔✔-The average of the observation times for each of the work elements.
Normal Time - ✔✔-The mean observed time multiplied by the performance rating factor by the
frequency of occurrence.
Standard Time - ✔✔-The length of time it should take a qualified worker using appropriate process and
tools to complete a specific job, allowing time for personal fatigue and unavoidable delays.
Just-in-Time (JIT) - ✔✔-A philosophy designed to achieve high-volume production through elimination of
waste and continuous improvement. Based on a "pull" system rather than a "push" system. The three
elements are just-in-time manufacturing, total quality management, and respect for people.
Kanban card - ✔✔-A card that specifies the exact quantity of product that needs to be produced.
Tier One Suppliers - ✔✔-Supplies materials or services directly to the processing facility.
These are the suppliers that put products in specific containers or packages.
Internal Functions companies
Tier Two Suppliers - ✔✔-Directly supplies materials or services to a tier-one supplier in the supply chain.
Suppliers of the specialty materials for the tier one suppliers to be able to produce the packaging
necessary for different products.
Think cardboard, plastic, glass, chemicals.
Tier Three Suppliers - ✔✔-Directly supplies materials or services to a tier two supplier in the supply
chain.
These are companies that extract raw materials.
Oil, raw chemical materials, wood.
Capacity Requirements Planning (CRP) - ✔✔-Determines the labor and machine resources needed to fill
the open and planned orders generated by the MRP.
Basically, checking if there is enough work scheduled for operations
Enterprise Resource Planning (ERP) - ✔✔-Large software programs used for planning and coordinating
all resources throughout the entire enterprise.
Aggregate Plans - IN A BROAD SENSE - ✔✔-Includes the budgeted levels of finished products, inventory,
backlogs, workforce size, and aggregate production rate needed to support the marketing plan.
Marketing Plan, TO, Operating and engineering Plans, TO, Start or revision of the strategic business plan.
Third-Party Logistics (3PL) - ✔✔-Businesses used to outsource elements of the company's distribution
and fulfillment services. They typically specialize in integrated operation, warehousing and
transportation services which can be scaled and customized to customers' needs based on market
conditions, such as the demands and delivery service requirements for their products and materials.
Supply Chain Operations Reference model (SCOR) - ✔✔-the world's leading supply chain framework,
linking business processes, performance metrics, practices and people skills into a unified structure. The
goals are to increase the speed of system implementations, support organizational learning goals, and
improve inventory turns.
Project Life Cycle Phases - ✔✔-Conception, Feasibility/Study analysis, Planning, Execution, Termination
Master Production Schedule (MPS) - ✔✔-A plan for individual commodities to be produced in each time
period.It is usually linked to manufacturing where the plan indicates when and how much of each
product will be demanded. It gives production, planning, purchasing, and top management the
information needed to plan and control the manufacturing operation.
Total Quality Management (TQM) - ✔✔-The meaning of quality as defined by the customer.
Advertising revenue model - ✔✔-Provides users with information on services and products and provides
an opportunity for suppliers to advertise
Affiliate revenue model - ✔✔-Companies receive a referral fee for directing business to an affiliate
Appraisal cost - ✔✔-The cost associated with uncovering defects
Automated order entry systems - ✔✔-A method using telephone models to send digital orders to
suppliers.
Backwards integration - ✔✔-Owning or controlling sources of raw materials and components.
Benchmarking - ✔✔-Studying other companies business practices for comparison.
Bullwhip effect - ✔✔-Inaccurate or distorted demand information created in the supply chain.
Business to Business commerce - ✔✔-Businesses buying and selling to other businesses.
Business to consumer commerce - ✔✔-Businesses selling to individual consumers.
Cause and effect diagrams - ✔✔-A chart that identifies potential causes of particular quality problems.
Checklist - ✔✔-A list of common defects and the number of observed occurrences of each.
Conformance to specifications - TQM - ✔✔-how well a product or service meets the targets and
tolerances set by designers.
Continuous improvement - ✔✔-A philosophy of never-ending improvement.
Control charts - ✔✔-Charts used to evaluate whether a process is operating within expectations.
Crossdocking - ✔✔-Eliminates storage and order picking functions of a distribution warehouse.
Customer defined quality - ✔✔-an integrated effort designed to improve quality performance at every
level of the organization.
Deming Prize - ✔✔-Japanese award for companies to recognize efforts in quality improvement.
Distribution management - ✔✔-Responsible for the movement of material from the manufacturer to
the customer.
Distribution warehouse - ✔✔-Used for short term storage, consolidation, and product mixing.
Distributor crossdocking - ✔✔-the receiving and consolidating of inbound products from different
vendors into a multi-SKU pallet.
E-commerce - ✔✔-Using the internet and web to do business.
E-distributors - ✔✔-Independently owned net marketplaces having catalogs representing thousands of
suppliers and designed for spot purchases
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