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Samenvatting Operations Management - OM 2023 - Q&A

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_____ _____ is the management of processes used to design, supply, produce, and deliver valuable goods and services to customers - -operations management -Operations management is mainly concerned ... with _____. designing a set of goods and services and their related processes consumption of goods and services disposing of goods and services how resources are developed and used to accomplish business goals - -how resources are developed and used to accomplish business goals -Identity the aspects of an operations management system that are affected by infrastructural decisions. (check all that apply) process innovation workforce product demand production planning and control - -process innovation, workforce, production planning and control -Identify the scenarios that are examples of services operation. a girl goes to a massage center and gets a foot massage a lady visits a dentist in order to get her braces removed a woman walks into an electronic store to buy a hair trimmer a main joins a driving school in order to learn to drive a car - -a girl goes to a massage center and gets a foot massage, a lady visits a dentist in order to get her braces removed, a main joins a driving school in order to learn to drive a car -Identify the examples for instances of total product experience. a pharmacy sells prescribed medicines a manufacturing unit providing cars to a licensed seller a car dealership offering vehicle maintenance and servicing, while purchasing a new vehicle such as a car or a bike a hospital provides diagnostic and treatment services as well as supplying/selling medicines - -a car dealership offering vehicle maintenance and servicing, while purchasing a new vehicle such as a car or a bike, a hospital provides diagnostic and treatment services as well as supplying/selling medicines -Identify the true statements about goods and services. (check all that apply) the production and consumption of a service occur at different times goods can be produced in advance and stored in inventory a producer of services must maintain enough capacity to meet demand during peak hours goods manufacturing operations can use inventory to smooth out imbalance between production and demand - -goods can be produced in advance and stored in inventory, a producer of services must maintain enough capacity to meet demand during peak hours, goods manufacturing operations can use inventory to smooth out imbalance between production and demand [Show More]

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