BUSI 341 Conflict_Resolution_Milestone_1_Practice_Test_2020 | BUSI341 UNIT 1 — PRACTICE MILESTONE 1_A Grade

UNIT 1 — PRACTICE MILESTONE 1 Download Practice Milestone PDF Score You failed this Practice Milestone. When you take the actual Milestone, you must score 50% or higher to pass. 5 questions were answered correctly. ...

UNIT 1 — PRACTICE MILESTONE 1 Download Practice Milestone PDF Score You failed this Practice Milestone. When you take the actual Milestone, you must score 50% or higher to pass. 5 questions were answered correctly. 19 questions were answered incorrectly. 1 Which of the following is NOT a means of constructing a sense of identity? Personal experience and reflection Relationships and input from others Gender and beliefs about gender All of the answers are elements of identity. CONCEPT Identity and Conflict 2 One reason why ADR has become a very popular alternative to the courts is because it is less __________ than the court system. fair Sophia :: Welcome https://phoenix.sophia.org/spcc/conflict-resolution-2/milestone_take_fee... 1 of 12 7/25/2020, 10:34 PMtolerant structured costly CONCEPT History of ADR and Conflict Resolution 3 Which of the following terms is used in game theory to describe a “game” in which parties look for ways to jointly win? Resource game Collaborative game Competitive game Infinite game CONCEPT Game Theory 4 In the __________ stage of conflict, parties are beginning to see each other in a negative light even though they are still communicating. discomfort crisis Sophia :: Welcome https://phoenix.sophia.org/spcc/conflict-resolution-2/milestone_take_fee... 2 of 12 7/25/2020, 10:34 PMmisunderstanding pre-conflict CONCEPT Misunderstanding 5 Joey and his sister, Anna, have been arguing over who will inherit the family cabin. While Joey has always been very close with his niece and nephew, he notices a growing tension in the relationship since the children are taking their mother's side. Joey decides it would be best to let Anna have the cabin. Which of the following did Joey likely consider to be a disadvantage of continuing the conflict? Jeopardizing his relationship with Anna Losing money in a legal battle Jeopardizing his relationship with his niece and nephew Losing the cabin CONCEPT Advantages and Disadvantages of Conflict 6 Which of the following terms refers to a conflict resolution method in which the parties meet separately with the intervener to address both tangible and intangible issues in the conflict? Collaborative law Arbitration Sophia :: Welcome https://phoenix.sophia.org/spcc/conflict-resolution-2/milestone_take_fee... 3 of 12 7/25/2020, 10:34 PMShuttle diplomacy Conciliation CONCEPT Conciliation Shuttle Diplomacy 7 The main goal of restorative justice is for the offender to __________. serve time in prison for the offense explain why he/she committed the offense take accountability for the offense go on trial for the offense CONCEPT Restorative Justice 8 Which of the following forms of conflict resolution is usually conducted via separate meetings with each party? Conciliation Mediation Arbitration Sophia :: Welcome https://phoenix.sophia.org/spcc/conflict-resolution-2/milestone_take_fee... 4 of 12 7/25/2020, 10:34 PMCollaborative law CONCEPT Resolution Processes Overview 9 Who is NOT a participant in a collaborative law process? Regulatory officials Lawyers Family professional or mediator The separating couple CONCEPT Collaborative Law 10 Which term is used for the stage of conflict in which parties remain unaware of the connection between their relationship and their unmet needs? Discomfort Tension Misunderstanding Pre-conflict CONCEPT Sophia :: Welcome https://phoenix.sophia.org/spcc/conflict-resolution-2/milestone_take_fee... 5 of 12 7/25/2020, 10:34 PMPre-Conflict 11 Which of the following would be a superordinate goal as defined by Realistic Conflict Theory? A conflict resolution process A goal which one party will not negotiate A goal which has been achieved through negotiation A goal which one party sees as extremely important CONCEPT Realistic Conflict Theory 12 Which of the following determines a person's conflict style? Their levels of commitment to meeting their own and others' needs Their personal identity The type of conflict they are engaged in The way they behave in a conflict CONCEPT Overview of the Five Conflict Styles 13 Which of the following statements is most characteristic of the accommodating conflict style? Sophia :: Welcome https://phoenix.sophia.org/spcc/conflict-resolution-2/milestone_take_fee... 6 of 12 7/25/2020, 10:34 PM“I’m sure we can figure this out.” “This is what you need to do for me.” “Let’s do it your way.” “This is too hard. I give up.” CONCEPT Accommodating 14 Shante and her husband Mark are having an argument over whether to purchase a new car or take a vacation. Mark is strongly pushing for a cruise vacation because he has had no more than two days off work at a time for over a year. Shante is strongly pushing for a new car because she currently rides the bus to work, which takes her three times longer than driving to work would. After some discussion, Mark decides to use an avoiding conflict style in this situation. Which of the sentences below would most fit with an avoiding conflict style? “Shante, I'm tired of arguing. Let's just deal with this later.” “I make more than money you do, so this should be my call.” “You know what? I can hack it a bit longer at work. You work as hard as I do PLUS you have the bus ride. Let's get the car and give you a break.” “What if we borrowed some money so I could get a car and we could go on the cruise?” CONCEPT Avoiding 15 Match each mediation style to its corresponding characteristic. Sophia :: Welcome https://phoenix.sophia.org/spcc/conflict-resolution-2/milestone_take_fee... 7 of 12 7/25/2020, 10:34 PMEvaluative mediation Mediation-arbitration A. In this style of mediation, the mediator helps parties change their relationships. B. In this style of mediation, the mediator makes a decision for the parties if necessary. C. In this style of mediation, the mediator may make suggestions or give opinions to the parties. CONCEPT Different Styles of Mediation 16 Select the term for a conflict resulting from the parties' different interpretations of information. Data-based conflict Values-based conflict Interest-based conflict Structural conflict CONCEPT Types of Conflict 17 Select the true statement about the discomfort stage. Sophia :: Welcome https://phoenix.sophia.org/spcc/conflict-resolution-2/milestone_take_fee... 8 of 12 7/25/2020, 10:34 PMIt is the final stage of conflict. It is the easiest stage in which to resolve a conflict. It is the most difficult stage in which to resolve a conflict. It is the most intense stage of conflict. CONCEPT Discomfort 18 Which of the following statements is most characteristic of the competing conflict style? "We need to do this my way or not at all." "If you can give up some of your needs, I can do the same." "Let's just forget about this issue for now." "I think we can find an answer that will satisfy us both." CONCEPT Competing 19 Which of the following statements is most characteristic of the compromising conflict style? "I'm willing to give up some of what I want if you'll do the same." Sophia :: Welcome https://phoenix.sophia.org/spcc/conflict-resolution-2/milestone_take_fee... 9 of 12 7/25/2020, 10:34 PM"Let's find a solution that will get all of our needs met." "I guess you can just have your way at this point." "I need you to agree with what I'm suggesting." CONCEPT Compromising 20 Which of the following statements is most characteristic of the collaborating conflict style? "I'm willing to let you have your way this time." "Let's just drop this argument and move on." "Let's figure out a way to make us both happy." "I'm willing to give in a little if you can, too." CONCEPT Collaborating 21 A property line conflict between neighbors Prakhash and Elliott escalated as the years went on. Calls to the police became more frequent, until Officer Graves referred them to a community mediation center. In the two weeks since the mediation, the number of calls to police has dropped. Officer Graves contacted Martin, the mediator, and asked if she should consider the conflict resolved. Martin replied that he couldn’t give confidential details, but that the parties had agreed to meet again for another mediation session and not to talk to each other until that time. The next day, Graves called the mediation center to tell Martin that Prakhash and Elliott had had a physical altercation, and both were charged with assault. Which of the following best describes the status of this conflict now? Sophia :: Welcome https://phoenix.sophia.org/spcc/conflict-resolution-2/milestone_take_fee... 10 of 12 7/25/2020, 10:34 PMThe conflict re-escalated. The conflict de-escalated. The conflict was resolved. The conflict spiraled. CONCEPT Resolution and Post-Conflict 22 Aaron and Doyle are roommates. Lately, Doyle had sensed that Aaron was upset about something, but Doyle wasn't sure what. Then, one afternoon, Aaron angrily confronted Doyle about the rent always being late. Once Aaron confronted Doyle, the two of them reached which stage of conflict? Pre-conflict Discomfort Incident Crisis CONCEPT Incident 23 Which of the following is NOT a characteristic of the tension stage of conflict? Parties begin blaming each other. Sophia :: Welcome https://phoenix.sophia.org/spcc/conflict-resolution-2/milestone_take_fee... 11 of 12 7/25/2020, 10:34 PMParties find communication difficult or impossible. The parties attribute negative motives to each other. Parties minimize negative interactions with the other party. CONCEPT Tension 24 Lois and Vic were antagonistic co-workers who avoided each other and only spoke when work required it. Each suspected the other of undermining the other's project. One day, Lois went to their boss and demanded that Vic be fired. Lois and Vic’s conflict may be at which of the following stages? Crisis Incident Misunderstanding Discomfort CONCEPT Crisis © 2020 SOPHIA Learning, LLC. SOPHIA is a registered trademark of SOPHIA Learning, LLC. About Contact Us Privacy Policy Terms of Use Sophia :: Welcome https://phoenix.sophia.org/spcc/conflict-resolution-2/milestone_take_fee... 12 of 12 7/25/2020, 10:34 PM